OBJECTIVE:

An effective leader and communicator with strong Technical, interpersonal, leadership, analytical and relationship management skills with trouble shooting and problem - solving skills.

SUMMARY:

• Around 10 years of experience with expertise in Siebel. Have wide range of experience in roles of Techno-Functional Consultant/ Developer/Application Administrator/Integration Lead/Siebel Team Lead for business applications.
• Around 1+ years of experience in Salesforce Platform which include Configurations, Admin and development.
• Have rich experience in working on Global Team and Global Multi-Team Projects. Possess strong communication skills and able to interact at all levels of organization.
• CRM implementation experience includes numerous end-to-end project implementations having global deployment and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle

TECHNICAL SKILLS:

• Force.com IDE
• Siebel Tools
• BI Publisher
• TOAD
• SoapUI
• TCPMon
• SQL Developer
• Microsoft Visual SourceSafe
• Salesforce Data Loader
• JavaScript, HTML, Apex, Visual Force Pages, eScripting.
• SQL.

TECHNICAL EXPERIENCE:

Salesforce Admin: - Creation of roles, Profiles, Queues, Users, Deactivating/Freezing users, Creating Reports and dashboards, Access Control (OWD, Public Group, Sharing Rules, Permission Sets), Data Import Wizard, Data Loader, De Duplication, Data Export, Sales path, Sales process and App Exchange.

Salesforce Developer: - Force.com IDE, Apex, Lighting component, Workflows, Process, Custom object creation, Custom App, Validation Rules, Layouts, Record Types Fields (Lookup, Master-Detail, Formula), Compact Layouts, Page Layouts, Web-to-Lead, Auto response Rule, Web-to-Case and approval Process.

Siebel EAI: - Inbound/Outbound Web Services, IOs, Data Maps, Data Transformation, Tomcat Middleware, EAI Adapter

Siebel Configuration: - Applets, BC (VBC & EBC), BO, Join, Links, Drilldowns, Screens, Views, Application, Table extensions, Access Control & Visibility Control, DVMs, State Model, Runtime Events, BS, e-Scripting, Smart Scripts, Workflows (Process and Policies) and EIM Jobs.

Performance Tuning: - DB query tuning, Script tuning, Analysis of FDR files, enterprise logs

Siebel OpenUI: - Presentation Model, Physical renderer, Customizing JavaScript

Siebel Upgrade: 

Siebel Admin:  User Creation, Siebel Enterprise Installation, Quick Fixes, Jobs, SQL Queries for Reports, Tomcat installation/Upgrade.

PROJECT EXPERIENCE:

Confidential, Texas

Responsibilities:

• Attending the JAD meetings with business for any new requirement or change request. Providing technical feasibility assessment to BA and business.
• Creating/Reviewing the Functional Specification document.
• Creation of Inbound and Outbound web services.
• Creation of PR, PM files in IP16 to move browser script functionalities to Open UI.
• User administration in salesforce application
• Create/Customize custom objects, Apps, OWD, Access Control, Validation rules, Page Layouts, Compact Layouts, Record Types, custom list view, buttons, links, Quick Actions and custom fields (Master-Detail, Lookup, Formula, Currency)
• Created Lighting pages, Components, Apex Classes using Force.com IDE.
• Created Approval processes, Web-to-Lead, Web-to-Case, Workflow, Processes.
• Created custom reports and Dashboards for salesforce application.
• Data import using data loader and import wizard in Salesforce application.
• Working on the WSDL definition of Inbound/Outbound web services.
• Creating/Developing Integration Objects, Integration Components, Business Services, VBCs, Data Maps, Outbound /Inbound Web services, Value Maps, Business Components, Screens, applets, Views, links, Workflows, Audit Trails, Runtime events.
• Used EAI Siebel Adapter and EAI Data Transformation Engine for integration purpose.
• Creation of SQL queries for client requested reports and for conversion for different programs.
• Installing the new Siebel 16 enterprise on development servers and ran upgrep/upgphys database config utilities. Also, ran all the post upgrade process in Siebel tools.
• Converted reports in Actuate to BI Publisher reports in IP 16.
• Troubleshooting Siebel server components and analyzing FDR and log files.
• Created complex custom Business services and Workflows for outbound/Inbound interface. Created BS with more than 1000 lines of script code with complex functionality and made it generic to make it reusable.
• Creation of custom Object Manager. Modification of eapps configuration file and IIS configuration to make the new component work.
• Creating and modifying the HTML templates for the letters that gets generated in the Call center application.
• Created communication email profile, Email Templates and used Outbound Communications Manager for sending email.
• Created schedule jobs to run EIM jobs and Workflows batch process.
• Worked on Siebel CTI integration. Worked on Siebel Communications objects like Events, Commands, configuring Drivers and profiles.
• Created and customized several Smart Scripts.
• Worked on debugging of issues in different Siebel Interfaces and fixed it in Confidential timeline.
• Installation and maintenance of Tomcat middleware.
• Worked on Experian QAS - Siebel integration. Writing custom code to interface the Siebel 7.8 call center with Experian for address validation.
• Leading team 5 offshore resources and regular handshake and status update calls.
• Preparing the release readiness document and sharing it with the operations team for production deployment.
• Implemented a total of successful 40 releases in production until now. They all followed the SDLC lifecycle.
• Working with operations team for any high priority defect in prod and resolved all of them within Confidential timelines.

Confidential, North Carolina

Responsibilities:

• Understanding the Functional Design Document and preparation of Technical Design Document based on it.
• Understanding the Process flow of the Client Customized Call Center application and sharing it with the offshore team.
• Review our Existing Implementation of Siebel and Provide recommendations for improvement
• Worked as an Onsite Lead.
• Involved in customizing the workflows, e-Script and development of new objects.
• Created Workflow policies, EBCs, VBCs, Symbolic URLs for different requirements.
• Customized existing Campaign Product Alignment process from eScript to Workflow process to improve the performance issues.
• Developed and Configured Applets, pick lists, Screens, Views, Links, Joins, Business Objects, Business Components, Tables as per customer requirements.
• Worked on Performance Issues. Understood all the scripting in different business processes to identify the root cause for the existing performance issue in application.
• Analyzed the application Performance issues and worked on them by implementing the Siebel best practices.
• Reviewing Technical Design Documents and the solution approach.
• Interaction with client to get the better understanding of the provided requirements and assess their feasibility.
• Interaction with Client’s Business Analysts periodically to understand the functional aspect or any new change in the Business requirement.
• Involved in full SDLC cycle of Development (Analysis, Feasibility, Design, Build and Testing).
• Providing regular updates for on-going development and customization through status meetings with client.

Confidential

Responsibilities:

• Understanding the Functional Design Document and preparation of Technical Design Document based on it.
• Creation of best suited Technical solution approaches to handle requirements.
• Understood Client Customized Medical application flow.
• Reviewing Technical Design Documents and the solution approach.
• Involved in full cycle of Development (Analysis, Feasibility, Design, Build and Testing).
• Developed and Configured Applets, pick lists, Pick Maps, Screens, Views, Links, Joins, Fields, Business Objects, Business Components, Business Services, as per customer requirements.
• Used eScript to code on different events on Business Components, Business Services, and Applets. Worked on Browser and Server script.
• Created Complex Workflows using customized and vanilla Business Services to automate several business processes.
• Used out of the box Business Services like SIA BC Utility Service, FINS Teller UI Navigation, Workflow Utilities, Inbound E-mail Database Operations and SSSE Address Parser (e-Script) to make application perform better.
• Worked on Performance Tuning by analyzing SQLs. Put indexes and modified eScript to reduce the time on different business flows.
• Created RCR Jobs, Workflow Policies, Data Validation Maps, State Models, Audit Trails, Email Templates, Activity Templates and Runtime Events.
• Created and modified Smart Scripts as per client requirement.
• Implemented Change Requests and Defect Fixes.
• Interacted with client side team in daily basis for technical solution doc preparation.
• Interacted with Business Analysts periodically to understand the functional aspect or any new change in the Business requirement.
• Provided regular updates (to Team/ Team Leader/Delivery Manager) as to task progress against plans, issues encountered and potential risks to the work-stream.
• Supported, analyzed and resolved issues from the QA environments.

Confidential

Responsibilities:

• Created e-Script codes to match numerous requirements for Trip report submission, Deviation, Contract etc.
• Created EAI Workflow and Business Services to generate and transfer the Protocol XMLs from windows location to a SFTP location.
• Worked in the Application Steady Support for the Application we developed for 4 months and handled critical tickets with High Priority.
• Led team of 3 in the Application Support.
• Created Siebel Data Maps, EAI Value Maps, Business Services, External Integration Objects, Internal IOs. Worked on EAI Siebel Adapter, EAI Data Transformation Engine, EAI XML Converter and EAI File Transport.
• Created several complex exports by writing SQL queries.
• Installed Siebel Servers and several Patches for Siebel in different environments.
• Created Screens, views, links, BCs, extended Tables, Joins, modified Classes, etc in this Project.
• Deployed 3 releases to production successfully with no defects and followed SDLC lifecycle.
• Wrote several Installation Qualification and Operational Qualification in this Project as per the process followed in Confidential domain.

Confidential

Responsibilities:

• Worked on workflows, e-scripts in this project.
• Used complex scripts & workflows to automate the process.
• Was Involved in the different cycles of the project from build till Application testing & product testing.
• Fixed defects of critical & high value in Application and product testing phases.
• Worked on several Database tools like SQL developer & TOAD.