PROFESSIONAL SUMMARY:

• More than 9 years of working as Salesforce Developer/Administrator.
• Software Expertise in creating profiles, roles, permission sets, sharing rules, custom objects, page layout, Record Type, setting up Service Cloud console, Web to Case, Web to Lead, email to case.
• Experience in different data tools - Apex Data Loader, Import Wizard, Jitterbit, Data Loader,
• Dataloader.io and Mass Delete.
• Experience in System Integration using Web Services API - SOAP API, REST API.
• Experience in fixing bugs and hiccups in Salesforce case flows and approval processes.
• Hands on experience in testing apex classes using test classes and debugging apex classes and triggers.
• Experience in making standalone application in Java using swings.
• Experience in developing data access objects using JDBC API.
• Well versed with IDEs such as Eclipse, Edit plus and Notepad++, AngularJS
• Development Life Cycle (SDLC). Developed on sales cloud and service cloud implementation for more than 3 years.
• Experience in Object Oriented Design/Development/Implementation using Salesforce.com and Java J2SE & J2EE technologies.
• Expert in SFDC development using Visual Force Pages, Apex Classes, Apex Triggers.
• Expert Level understanding of Salesforce.com CRM and its development life cycle.
• Extensive expertise of using declarative features like creating work flows, approval processes, process builder, escalation rules and assignment rules for complex business process automation.
• Experience in automation of Lead management and Case Management.
• Expertise of Cloud Computing stack which include SAAS, PAAS, and IAAS.
• Expertise of SFDC mobile architecture.
• Hands on Experience in implementing picklists, field dependencies, lookup, junction object, master-detail relationships, and formula fields to custom objects.
• Experience in analyzing data using Reports and Dashboard feature.
• Possess comprehensive understanding of CRM business process related to Campaign Management, Lead Management, Opportunity Management, and Case Management.
• Working experience in identifying, planning and implementing new SFDC features and functions to meet the business requirements.
• Expert in building components with Lightning Experience in Aura Framework
• Experience in SOQL & SOSL with consideration to Governor Limits for data manipulation using platform database objects.
• Proficiency in Object Oriented Languages like C++, Python and Java.

TECHNICAL SKILLS:

Project Methodology: Waterfall, Agile.

Programming Language: C, C++, Java, Python, APEX

Web Development: HTML, CSS, JSP, Visual Force.

Scripting Languages: Java Script, Angular JavaScript.

DBMS: MySQL, SOQL, and SOSL.

SFDC Technologies: Sales and Service Clouds, User Management, Web Sphere Cast Iron Cloud

Integration, Data Loader, Eclipse, Force.com IDE, SFDC Mobile: Architecture, Lightning/Aura Framework

Operating System: Linux/Unix MS-Windows.

Java IDE: Eclipse, NetBeans.

EXPERIENCE:

Confidential, Minnesota

Salesforce Developer/Admin

Responsibilities:

• Performed Business requirement analysis and data modelling sessions.
• Developed on Unified CRM Connector for implementing automation based on the cases received.
• Developed on Web Sphere Cast Iron Cloud Integration in which Cast Iron acquires XML signature, contracts and updates to salesforce.
• Used web to case for creating a case record and assign to the designated department based on the subject of query.
• Developed extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
• Created user Roles and Profiles, security controls.
• Used Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
• Developed with automated workflows for creating account, contact and opportunity from lead.
• Performed debugging and fixed issues in case flows.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Developed with Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
• Created Apex Trigger to count the Open task on Lead Object.
• Created Visual Force Pages as per user Requirement.
• Developed Apex Classes with custom controller, controller extensions, for adding additional functionalities to existing Visual Force page.
• Developed component using Lightening Aura Framework which also include client-slide AngularJS .
• Developed with SOQL, SOSL, DML queries to fetch data from salesforce object model database.
• Debug Apex using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed with REST API for integrating the existing system to salesforce.
• Developed on Batch Apex and Scheduler to mass update records in production based on the business requirement.
• Developed with SQA team for developing test cases, test strategies and test plans and made a log record for code coverage.
• One Click Dialing feature for the agents solving the cases.

Confidential, Santa Clara, CA

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer.
• Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.
• Developed Apex classes, controllers and controller extensions to retrieve the data of numbers of people attending the campaign and their contact information.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
• Developed with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.
• Creating and managing profiles, roles, visibility settings.
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Performed user acceptance testing by conducting and leading Surveys.
• Provide training and support to users on how to login, access and effectively use the System.
• Deployed customization and configuration using Force.com IDE and Force.com Migration Tool

Confidential, Pleasanton, CA

Salesforce Developer/Admin

Responsibilities:

• Financial Summary functionality: The ability for commercial finance users to evaluate a quotes cost, price and margins in multiple currencies which requires customizations and to assimilate the quoting process with their Financial Summary objects previously built in SFDC.
• In corporation of data elements from Cost Handbook specifically the ability to influence cost and price at the option level based on a sourcing region attribute and to display shopping cart cost/price with multiple currencies
• Adjustments to action buttons and columns on the Apttus pages defined by their CPQ Flow.
• Potential customizations when syncing Quote Line Items to Opportunity Product
• Adjustments to action buttons and columns on the Apttus pages defined by their CPQ Flow.

Confidential, Walnut Creek, CA

Salesforce Developer/Admin

Responsibilities:

• Develop technical design using standard patterns and be able to communicate the same effectively to the team members.
• Analyze and identify gaps in functional/business requirement and effectively communicate that to both Business and Functional analysts on the same.
• Able to assess the impacts on technical design because of any changes in functional requirements.
• Able to perform independent code reviews and execute unit tests on modules developed by self and other junior team members on the project.
• Helping Developers in the code development.

Confidential, Mountain View, CA

SFDC Administrator

Responsibilities:

• Perform detailed analysis of user & business requirements, designed the solution with customizing various Standard Objects of SalesForce.com.
• Implemented Case-Entitlement-SLA functionality to provide relevant services to bank customers as well as forward inquiries to specialized customer service operators and implemented Web-to-lead functionality to enable lead capturing in real time.
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards, and scheduling processes.
• Implemented the web to lead functionality and setup the templates for the auto response emails.
• Customized the Lead rating options as per the company needs and performed the mapping into Account and Opportunity objects necessary for lead conversion.
• Defined workflow rules, assignment rules for lead assignment in the web to lead case and approval process to ensure authorization.
• Set up Time dependent tasks and field updates as actions for the respective workflows as required by the Business process.
• Set up partner portal where partners used Salesforce CRM to submit their deals for registration.
• Experience handling large databases with activities like Data Integration and Data Cleansing using Salesforce Data Loader, Data.com clean and Informatica Cloud.
• Imported data using Import Wizard, Apex Data Loader for obtaining Lead and Contacts information.
• Worked effectively in a team to accelerate the integration on the Epicor ERP system with the Salesforce CRM.