VP Account Services, Global Process & Operations Resume

SUMMARY:

Driving revenue growth through global operations leadership
Transformational leader with a record of achievement in driving delivery and continued improvement in B2B sales, demand planning, customer relationships/service, and order fulfillment.
Promoted through roles of increasing responsibility while contributing to company growth from $600 million to more than $6 billion in revenue.
Selected by C - level executive teams to lead numerous critical business initiatives.
Business lead for B2B/CRM and sales automation transforming an inside sales team effort of +$20M
Identification of digital content opportunities to harmonize product content and syndication as well as early roadmap of digital commerce and customer 360 opportunities.
Onboarded Off Price Sales B2B solution, Inturn, presenting customized offers & pricing supporting improved margins and sales timing for excess inventory to key customers.
Contributed to wholesale revenue growth from $600 million to $1.1 billion through sales support and customer relationship management.

AREAS OF EXPERTISE:

Sales & Planning
Team Building
Cross-Functional Leadership
Business Development
Strategic Planning
Presentations
Forecasting & Data Analysis
New Technology Integration
Enterprise Solutions
Operations
Critical Thinking & Problem Solving
Project Management

PROFESSIONAL EXPERIENCE:

Confidential

VP Account Services, Global Process & Operations

Responsibilities:

Built and orchestrated a team of 60 with six direct reports to manage the wholesale/retail customer order fulfillment organization with $3.5 billion in revenues (150,000+ annual orders) in the Americas with fulfillment above 97%.
Led international customer support, projects, forecasting, and analysis.
Represented business in multiple process areas for SAP transformation, development, and deployment planning activities.
Drove efficiency and reduced risk via business process mapping to meet business and technology transition milestones.
Hired and developed an inside sales team of six that advanced to an eventual $20 million in sales; supported multiple sales channels via digital photography/email blasts and campaigns.
Delivered revenues of $20-30 million initially as lead for the Panama Wholesale Headquarters after establishing a team of 20 (human resources, finance, logistics, sales, merchandise planning, customer service, and technical support) within six months.
Appointed to multiple high-profile roles leveraging expertise in project management, mentoring, and cross-functional leadership.
Supported the successful kickoff of a new program as a mentor, working with human resources.
Selected by Americas CFO to chair Strategic Operations Committee ; led opportunity creation with finance, production, planning, account services, and logistics, such as driving speed to market, implementing RFID, and advancing product movement across borders and SKU efficiency/inventory management improved by 30%.

Executive Lead

Confidential

Responsibilities:

Led SAP Confidential implementation for an organization of 100+ to support enhanced global solutions (process and systems) and the delivery of current and future enterprise growth objectives. Set business process and change management objectives working within Polo Confidential ( Confidential ) governance.
Awarded SAP’s best go-live implementation for the year and delivered all program requirements with no business interruption and within budget.
Delivered the seamless implementation by building an effective core team with a dedicated change lead, business integration leads, leveraging corporate governance, and building new processes.

Confidential

VP Men’s Account Services

Responsibilities:

Assessed organizational structure and formulated planning recommendations.
Conducted forecasting and developed system requirements.
Managed multi-channel services.
Analyzed business process controls and recommended improvements to operations and business systems.
Developed relationships with key customers.
Integrated acquisitions for multiple product lines.
Contributed to nearly doubled wholesale revenues from $600 million to $1.1 billion via effective inventory management and building relationships with key customers.
Grew order fulfillment from 88% to 97% by working with sales planning and production to improve inventory management; developed KPI metrics in collaboration with President and CFO.
Achieved revenue forecasting and analysis with 99% accuracy for a $2.5 billion wholesale business by creating supply-and-demand toolkits and partnering with finance to analyze or project risks and opportunities; optimized air versus vessel delivery by leveraging business intelligence.
Selected for the leadership development program in recognition of executive potential.

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