SOFTWARE TOOLS AND APPLICATIONS:

• PowerPoint, Excel, FoxPro, Netpro, Mecca, C, ProComm, Test Director, PLS Ensemble
• Lotus, FORTRAN, Pascal, Saims, Infotron, Oracle for NT, Monette, Documentum, Test Harness
• Microsoft Works, Windows 3.1, Windows 95’, Windows NT, Windows 2000, Xwindows, Oasys,
• PosdotCom, Clearquest, PeopleSoft, Quick Test Professional, LoadRunner, Visio, HTTP, HTTPS, CARS, POQO, Teradata, Firefox, and Care.
• Assembly Language, COBOL, HP UNIX and Solaris, DOS, OS/2, Access, Golden, MyAccess, GARS, Jira
• Visual Intercept, BSCS, MS Project, SoftFront, Project Center, Putty, Oracle Developer, PROM, Citrix and DOORS, ServiceNow, ReadyAPI

PROFESSIONAL EXPERIENCE

Senior Software Test Engineer

Confidential

Responsibilities:

• Responsible for using Quality Center to open, track, and close defects and issues.
• Responsible for using Quality Center to create, execute and store manual tests, automated tests,
• Requirements, attachments, and defects for the purposes of traceability to specific project requirements.
• Used business requirements to execute functional tests (smoke, regression, Confidential testing, and Confidential testing).
• SOAPUI / Ready API is utilized to execute XML provided by software developers based upon requirements provided by the business.
• Use WinSCP to view output logs associated with executed XML.
• Responsible for creating Test Cases, Test Strategies and Test Plans.
• Lead test strategy meetings as well as daily triage meetings when necessary.
• Work closely with off - shore cohorts and provide project related guidance and information as needed.
• Tests results provided within Quality Center are updated to Candor “QA” Dashboard.
• Microsoft Office Suite and Access Central are necessary to accomplish additional job requirements.

Software Tools, Applications and Principles: SOAP Pro UI, WinSCP, QA Dashboard, Microsoft Office Suite, Access Central, Jira, ReadyAPI, XML, Candor Dashboard, and Quality Center.

Senior Software Test Engineer

Confidential

Responsibilities:

• Responsible for using Jira and Quality Center to open, track, and close defects and issues.
• Also use Jira to assign tasks and access additional project information such as diagrams and workflows.
• Used Load Runner to execute performance tests against client’s requirements.
• Responsible for using Quality Center to create and store manual tests, automated tests, requirements, attachments, and defects for the purposes of traceability to specific projects. Used business requirements to execute functional tests (smoke, regression, Confidential testing, and Confidential testing).
• Use LoadRunner to record scripts necessary to demonstrate performance in specific areas of MyAccess and GARs applications.
• Used MATT, an in house application, to execute Confidential testing for MyAccess.
• Use Wiki-Confluence for project related documents, directions, procedures, diagrams, and pertinent items that are project specific are found here.
• Responsible using Remedy’s incident management console to search opened tickets via the General Functions section.

Software Tools, Applications and Principles: Microsoft SQL Server Management Studio, PL/SQL Developer, Jira, Quality Center, Load Runner, Wiki-Confluence, Remedy, MATT, GARS, and MyAccess.

Senior Test Coordinator

Confidential

Responsibilities:

• Was responsible for coordinating testing for test batch cycle for various clients via the data center data.
• Was responsible for working with the cycle testing team in efforts of validating new and existing requests from new and existing clients.
• Performed pre test and batch cycle set up tasks for monetary transactions, initiate systems, etc.
• Performed post test batch cycle validation of applications. Also responsible for gathering statistical information on test batch cycles for governance reporting.
• Executed manual testing of the bank’s applications. Worked very closely with developers within the Agile environment.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).

Software Tools, Applications and Principles: Access Database, Internet Explorer, Firefox, PowerPoint, MS Project, Relationship Manager, Word and Excel.

Senior Test Engineer

Confidential

Responsibilities:

• Was responsible for creating test plans for the online banking customers.
• Was also responsible for updating and creating existing and new test cases using Quality Center.
• Initiated the functional, end to end, regression, acceptance, production and host down testing phases.
• Was responsible for the development of detailed test cases directly associated with test readiness, regression, and acceptance testing.
• Generated weekly reports that were directly associated with the execution of manual test cases.
• Evaluated effectiveness of bug resolutions to closure or assign rework.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).

Software Tools, Applications and Principles: Quality Center 9.2, I.E, Firefox, Snag It, MS Project, Relationship Manager, Word and Excel.

Senior Test Engineer Lead

Confidential

Responsibilities:

• Was responsible for creating test plans for the online banking customers.
• Responsible for updating and creating existing and new test cases using Quality Center.
• Initiate the functional, end to end, regression, acceptance, production and host down testing phases.
• Ensured that Plus 1 accounts in relational or asset only presentation provide transfer functionality appropriately.
• Ensures that COAF accounts allow recurring future payment and payments from checking, savings and money markets are allowed on a one-time payment option.
• Lead a small group of testers in the migration efforts of all national lending portfolios (USIL, POS, SBL) to Fidelity ALS platform on the same instance as the existing bank IL accounts. Additionally, use Relationship Management to emulate online banking customers create an external account, make transfers, pay bills, and other electronic banking transactions. MS Project is used to provide the project manager with milestones, testing duties and deadlines for the project.
• Facilitated daily defects meetings found within the Plus 1 application and via online banking.
• Work very closely with Business Analyst, Corillian Developers, Testers, and Project Managers in the coordination of testing efforts and defect tracking solutions.
• Coordinated and facilitated production meetings for code released into the production region. Used AMHS (mainframe) to validate transaction codes. Clear Quest is used to open and close defects. Snag It is used to capture snapshots in the process of validation.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Testing process included: customer making payment request. Payment request goes to online banking payment screens, then to voyager database.
• Payment request posted and sent to ALS. Automated Account Management was handled through ALS.

Software Tools, Applications and Principles: Quality Center 9.2, I.E, Firefox, Plus 1, AMHS mainframe, Visio, Clear Quest, Snag It, MS Project, Relationship Manager, Word and Excel; Agile / Lean and Waterfall methodologies were used.

Senior Test Engineer

Confidential

Responsibilities:

• Developed Integration, Regression and Component Test Cases and scenarios for Confidential mainframe database.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Created test plans, matrices, and procedures using training materials and design documentation.
• Developed test case templates to be used during test efforts of super users.
• Created internal processes necessary for mainframe and flex developers to utilize via Source Code Management.
• I also created a process to be used as problem reporting avenue until a desired defect tracking tool was decided upon.
• Was required to compare the functionality of the new web based (flex) system to that of the mainframe system.

Software Tools, Applications and Principles: Unix, Test Director and Excel; Waterfall methodology was used.

Senior Test Engineer

Confidential

Responsibilities:

• Developed Integration Test Cases and scenarios for real time embedded networked products such as the 4250HDC settop boxes.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Created test plans, matrices, and procedures using requirements and design documentation.
• Defects were opened via Clarify. Defects were created, updated and closed based upon communications with developers.
• Executed automated scripts that were necessary in determining stability of each head-end.
• The head-end software testing via the 4250HDC platform was Dangermouse and OPUS.
• Middleware software was tested on the 4250HDC as well. OCAP and SARA were the middleware software tested via the 4250HDC settop boxes.
• Was also responsible for the development of detailed test cases directly associated with test readiness, regression, and acceptance testing.
• Generated weekly reports that were directly associated with the execution of manual test cases.
• Evaluated effectiveness of bug resolutions to closure or assign rework.

Software Tools, Applications and Principles: Unix, Test Director, Excel, Smart FTP, Exceed, Dangermouse, SARA, ODN, OPUS, and Clarify; Waterfall methodology was used.

Testing Advocate / Test Lead

Confidential

Responsibilities:

• Developed, managed, and executed test plans, test scenarios, test scripts, and testing schedules.
• Ensured that product quality levels, activities, and tools were defined and measured.
• Further, ensured appropriate development and communication of testing schedule and issues.
• Participated in code reviews and walkthroughs as well as determine testing configuration and environment data requirements.
• Led quality control meetings such as test plan and test case reviews. Led, coordinated, and managed all of the testing phases.
• Was responsible for the development of the detailed test plan, user acceptance test plan, and modification of use cases.
• Ensured that completion of functional / component, system, cross-system integration, regression, performance, stress, and user acceptance testing.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Assessed the impact of design goals on the testing process. Was responsible for the development of detailed project test deliverables (test cases).
• Evaluated effectiveness of bug resolutions to closure or assign rework.

Software Tools, Applications and Principles. CARS, XML, Excel, Test Director and Teradata; Waterfall methodology was used.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for the development of functional, integration, and regression tests and scenarios for web based and Unix based applications within an Agile work environment.
• Was also responsible for basic SQL database queries via Oracle developer and Toad.
• Was responsible for mapping record types to source ids in PROM.
• Was also responsible for creating batch files and executing the orders via Citrix in order to validate the output.
• Was responsible for moving code via Kapow technologies for Robots.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Facilitated meetings in efforts of coordinating the aforementioned testing efforts with the project managers.
• Executed stress and load tests for applications via Mercury Load Runner. Used Load Runner to execute performance tests against clients requirements.
• Demonstrated the full functionality of the applications in efforts that they might execute a cycle of unit tests.
• Regulated the testing efforts via Test Director, which is the sole repository for which the requirements and test cases are developed, executed, and stored.
• Manually test web (http / https), Unix and client server application. Automated manual tests with Test Director via Quality Center for projects such as Embarq and Sprint.
• Developed test plans that are used in conjunction with weekly meetings. Entered and tracked defects via Quality Center Test Director.

Software Tools, Applications and Principles: Quality Center, Test Director, HTTPS/HTTP, Putty, Quick Test Professional, LoadRunner, FileZilla, BugZilla, Citrix, Toad, PROM, Oracle Developer, Load Runner and XP; Waterfall methodology was used.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for the development of functional, integration, and regression tests and scenarios of applications that were migrated from Sun Solaris to AIX.
• Was also responsible for testing XML server.
• Was required to coordinate the aforementioned testing efforts with the project managers and leads of the various applications.
• Was also responsible for stress and load testing various applications via Mercury Load Runner.
• Used Load Runner to execute performance tests against clients requirements.
• Demonstrated the capability to analyze the applications that were a part of the migration effort.
• Test Director served as the repository for which the requirements were developed and housed, test cases were created and executed.
• Used Load Runner to execute performance tests against clients requirements.
• Was required to manually test web (http / https), Unix and client server application.
• Further, SQL queries were run in efforts of validating the data within the database.
• Was also responsible for training offshore personnel.
• Communicated with project managers, developers, business analysts as well as customers.
• Was also responsible for coordinating and leading meetings for the department.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).

Software Tools, Applications and Principles: Test Director, HTTPS/HTTP, Visual Source Safe, Quick Test Professional, LoadRunner, Microsoft Projects, PowerPoint, FileZilla, BugZilla, Load Runner and XP; Waterfall methodology was used.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for creating test plans, test scenarios, and test cases using the Mercury Interactive test management tool, Test Director, from specifications and requirements. Further, I was fully responsible for the manual development of test cases and test plans.
• I provided assistance developing automated scripts by using Quick Test Professional.
• Was responsible for carrying out the necessary procedures to ensure all information systems products and services Confidential company Confidential and end-user requirements.
• Performed workflow analysis and recommended quality improvements.
• Was required to manually test web (http / https), Unix and client server application.
• Documented all problems and worked to resolve them; reported progress on problem resolution to development team and management via Test Director.
• Worked multiple complex projects. Generated defect status and test execution status reports.
• Reviewed the system and business requirement documents.
• Performed Unit, Integration, Acceptance, Regression and Performance testing.
• Used SQL to execute stored procedures necessary for Confidential testing.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Verified data in system logs. Executed tests in UNIX as well and ran queries against the database. Created test files for data requirements.

Software Tools, Applications and Principles: Test Director, UNIX, SQL, Visio, HTTPS/ HTTP, Microsoft Projects, PowerPoint, and XP; Waterfall methodology was used.

Quality Assurance Analyst Lead

Confidential

Responsibilities:

• Was responsible for the manual development of the PeopleSoft Enterprise Learning Manager and Human Resources test cases and test plans.
• Was also responsible for the manual execution of the PeopleSoft Enterprise Learning Manager (ELM) test cases by utilizing Test Director.
• Was responsible for the automated development of the PeopleSoft test cases and test plans.
• Automated the execution of the PeopleSoft test cases by utilizing Quick Test Professional. Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts. I also provided valued input to required Service Level Agreements and gathered requirements from the development and configuration team.
• Was responsible for verification of the required data, by validating the necessary procedures via PeopleSoft. Updated test cases and test plans as necessary.
• Tested App Messaging and Batch Processes and trained peers on the functionality of Test Director. I was also responsible for requirements gathering.
• Reported defects by using Test Director and regression tested necessary test cases that were stored in Test Director. Developed the System Test Strategy. I tested the J2EE web-based application, as well as the mainframe, which confirmed and verified data that was migrated from the HR application to the ELM PeopleSoft application. I assisted with back end data verification. Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).

Software Tools, Applications and Principles: Test Director, Quick Test Professional, Visio, Microsoft Projects, PowerPoint, XP and PeopleSoft; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for the manual development of the PeopleSoft test cases, scenarios, and test plans.
• Was also responsible for the manual execution of the PeopleSoft test cases by utilizing Test Director.
• The web-based application was Java based. I was also responsible for requirements gathering.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Automated development of the PeopleSoft test cases and test plans.
• Also responsible for the automated execution of the PeopleSoft test cases by utilizing Quick Test Professional.
• LoadRunner is also utilized for the performance testing of scripts that are used by several departments within Confidential was also responsible for providing a demo of the Quick Test Professional application to the client, via a PowerPoint presentation.
• Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• Verified the required data, by validating the necessary procedures via PeopleSoft.
• Also gathered requirements from module leads and to create them, in efforts to linking them to specific test cases and test sets.
• Tested the General Ledger, Accounts Payable, Accounts Receivable, Expenses and Projects modules. Updated test cases and test plans as necessary.

Software Tools, Applications and Principles: Test Director, LoadRunner, Quick Test Professional, Visio, Microsoft Projects, PowerPoint, XP and PeopleSoft; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for executing the test cases and scenarios that were utilized to Confidential the application, to be utilized by alland expenses. Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• I also provided valued input to required Service Level Agreements. Was also responsible for requirements gathering.
• Verified the required data, by validating the necessary procedures via PeopleSoft.
• I gathered requirements from module leads and created them, for the purpose of linking them to specific test cases and test sets.
• Responsible for testing the General Ledger, Accounts Payable, Accounts Receivable, Expenses and Projects modules.
• Updated test cases and test plans as necessary. Created Test sets via Test Director.
• Was responsible for automating test via Quick Test Professional. Assisted with back end data verification.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).

Software Tools, Applications and Principles: Test Director, Quick Test Professional, XP and PeopleSoft; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for executing the regression test cases and scenarios that were utilized to Confidential and applications for the purposes of the FCC mandated Wireless Number Portability functionality for each ILEC and CLEC. Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• I also provided valued input to required Service Level Agreements.
• Automated test cases via Quick Test Professional.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Was responsible for verification of the required data by validating the system connectivity and proper functionality.
• Validated the application process, via regression and functional testing of PosdotCom, 4Score, Oasys, CARE and the Switchmaster, via web based and client server testing.
• Reported and entered defects by utilizing the tool Clearquest.
• Responsibilities also included number porting and modification.
• Gathered requirements from test leads as it pertained to the successful creation and modification of test cases.
• I also assisted co-workers with testing the Point of Sale system, which allowed customers to pay their phone bills via remote locations.
• I assisted with back end data verification.

Software Tools, Applications and Principles: Point of Sale (POS), Oasys, Test Director, Quick Test Professional, PosdotCom, CARE billing system, XP, POS and Clearquest; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Was responsible for the creation of test cases and scenarios that will be utilized to Confidential the CSM, Comptel, Test Harness and Samson applications for the FCC mandated Wireless Number Portability functionality for ILECs and CLECs.
• Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• I also provided valued input to required Service Level Agreements.
• Was responsible for table validation by utilizing Golden to query the tables.
• Verification of the proper tables data, which includes the field size, field type, field name, object type and object name.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Was responsible for verifying jobs and running bills for the Comptel application.
• I am also responsible for exporting documents into Test Director as well as entering and updating defects.
• Validated the functionality of Winback, Snapback, Port In, Port Out and Eligibility of ILEC and CLEC customers, through Test Harness.
• I gathered billing requirements from test leads in efforts to creating the new test cases that were utilized to run billing and validate the billing process.
• I was also responsible for requirements gathering and back end data verification.

Software Tools, Applications and Principles: Test Director, Test Harness, XP, Amdocs CSM, PLS Ensemble and Windows NT, CMM level 3 and Golden; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Manually entered test data into the CSM database, via Amdocs billing system. Added customers and reviewed bills.
• Executed run books, test cases and scripts via Test Director.
• Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• Provided valued input to required Service Level Agreements.
• Assisted in the conversion of 4.9 million customers from CenturyTel (CLEC) Legacy system to PLS Ensemble.
• Was also responsible for requirements gathering. Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Was responsible for testing the online version of CSM by maintaining and verifying customer’s bills and back end data verification.
• Reported defects that were found in CSM per Online modules and printed bills, by utilizing the defect-tracking tool, SERF 4.1.

Software Tools, Applications and Principles: Test Director, Amdocs CSM, Windows NT / XP, ISO 9000, PLS Ensemble and SQL queries; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Validated the Electronic Submissions system and certifies that it meets the compliance of 21CFR for the Documentum application. I gathered business requirements and loaded them into the Documentum repository. I also created test cases from those requirements. Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Insured that the Electronic Submissions application accomplished authoring change control, template management, report and submission publishing.
• Maintained the creation process and workflow for designated software modules via Doors.
• Created test scripts, test cases and expected results. Confidential, Regression, System, Unite, Acceptance, Integration and Confidential testing was completed during my testing efforts. I also provided valued input to required Service Level Agreements and gathered requirements.

Software Tools, Applications and Principles: Lotus Notes, Test Director, Windows 2000, Doors, XP, Project Center, Documentum and SEI CMM.

Quality Assurance Analyst

Confidential

Responsibilities:

• Developed Test Cases, Test Scripts, Expected Results for Functional and System Integration EMMS, EDF, DB, and ODL Testing based on Business Requirements and Functional Specifications. Reviewed SOP’s when required. End to End testing of the Consolidated Layer.
• Coordinated efforts with Business, Engineering and Development staff to obtain business requirements.
• Assisted with the development of testing Confidential and procedures. Maintained client relationship.
• Executed EMMS, EDF, DB, and ODL Test Cases/Scripts operating in Number Management, Customer Service Management, Price Plan, External Systems Interfaces, and ORACLE. Conferred with developer about defects. I was responsible for back end data verification.
• Produced and tracked Test Case logs with detailed results/problem descriptions and results of pre-investigation.
• Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• Provided valued input to required Service Level Agreements and gathered business requirements.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Created detailed documents of data warehouses, from the requirements that were gathered from the various departments.

Software Tools and Applications: Windows 95, Windows NT, Microsoft Office Suite, Exceed, Test Director, UNIX Solaris and HP, TOAD, Oracle, Documentum, SERF, Remedy, Amdocs’ Ensemble Billing System, SQL queries, PLS Ensemble and Xwindows; Waterfall methodology was used.

Quality Assurance Analyst

Confidential

Responsibilities:

• Collaborated and managed test cases and scenarios. Verified the functionality of HR Vision.
• Confidential, Functional, Integration and Regression testing were my duties.
• Assisted with the release engineering of HR Vision.
• Produced and tracked Test Case logs with detailed results/problem descriptions and results of the pre-investigation using Defects, the problem tracking tool developed by SAS. Reviewed Standard Operating Procedures and thoroughly tested HR Vision, the benefits application.
• Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and Confidential testing).
• Validated and tested enhancements that were provided by the developers for each version of HR Vision.
• Enlisted the support of the developers about defects. Implemented solutions.
• Confidential, Regression, System, Integration and Confidential testing was completed during my testing efforts.
• I also provided valued input to required Service Level Agreements and gathered business requirements.

Software Tools and Applications: Windows 95, Exceed, HR Vision, Test Director, Defects, HTML, FrontPage, Oracle and Java environment, as well as UNIX; Waterfall methodology was used.

Quality Assurance Supervisor

Confidential

Responsibilities:

• Supervised and trained employees on how to use the computer accurately. Tested new software as needed.
• Assured that the information, which was being processed, was precise.
• Manual retrieval of documents were required on a daily basis and entered into the computer system.
• Assisted the on-site county representatives with the research and retrieval of pertinent files, which were needed in order to research their status prior to entering them into the computer system.

Software Tools and Applications: DOS and Windows 3.1.