SUMMARY:

• Having 6+ years of experience in Salesforce.com CRM Platform.
• Worked with Sales cloud, Service cloud, Marketing cloud and Analytics cloud.
• Worked with Data loader for loading the attachments into Salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Strong working experience in Agile Environment with daily Scrums.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experience in working with Visualforce pages, Apex language and Triggers.
• Created Datasets using different transformation methods available in Wave Analytics.
• Good Knowledge of using SOQL and created various Lenses and Dashboards to Analyze data for Opportunities, Accounts and Cases.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visualforce Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visualforce, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and Actions.
• Expertise in building Lightning components for Record pages and Quick actions.
• Hands on experience in Salesforce Lightning Components design and designing compact layouts using Apex Classes, Visualforce pages, Workflows, Apex Triggers
• Experience in integration of Salesforce with Third party and middleware applications using SOAP and REST web services.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
• Good Understanding of data, network and Single Sign On techniques (SSO).
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce Pages, Components, Dynamic Components, Controllers (Custom, Extension), Apex Batch & Schedule Classes, Web Services, SOAP, REST, Partner WSDL, Chatter RESTAPI, Reports, Dashboards, Analytic Snapshots, SSO, Salesforce1, Lightning Components.

Custom Integration: Outbound Messages, Workflow and Approvals, Field Updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Programming Languages: JAVA/J2EE, C, C++, C#, APEX, SQL, and PL/SQL

Operating Systems: Windows NT, XP, Vista, 7, 8, Windows Server 2003/2008, Unix

Web Technologies: JavaScript, JQuery, HTML, XML, CSS, JSON, JSP, ASP.NET, SOAP, REST, Ajax, Bootstrap, Angular JS.

Web Technologies: IDE and Tools Eclipse, Force.com Eclipse IDE plug-in, Force.com GUI, Apex Data loader, Force.com Apex Explorer, Force.com Excel Connector, Jira, TOAD, Tableau

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Salesforce Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Used Big Data in Distributed, large scale logging, tracing, monitoring and analytics of Data.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used SOSL query to search all objects including custom objects.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Charlotte, NC

Sr. Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed the role of Salesforce Developer and Administrator in the organization
• Worked as a Salesforce Chatter Administrator with the organization and regularly participated in the meetings and chatter community
• Added Lightning Component to Lightning Pages and Record Pages.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visualforce Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Strong experience in implementing Salesforce .com MVC in the application customizations for separating Data persistence, UI and business logic
• Created users, roles, territories, public groups and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightning.
• Designed, and deployed the Custom objects, Entity-Relationship data model , validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed and Developed wizards using Visualforce, JavaScript , HTML, CSS
• Worked on Wave analytics Setup, Administrator support and Administrator Tasks like Analytics Data Security, Assignment of permission sets to Users and Licenses to Users, Creating Dashboards, and Data Integration.
• Working on Web Services apex classes, using XML parser passed input request and mapped the XML request to Salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Worked on Wave analytics Dashboard on creating the Dashboard in Classic Designer, adding visualizations to the Wave Dashboard, adding Images to the Wave Dashboard, adding Key Performance Indicators to the Wave Dashboard
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connections.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, XML, Wave analytics, Lightning components, Sandbox data loading, Eclipse IDE Plug-in, Informatica, Windows XP, Microsoft Access, Toad for Data Analysis .

Confidential, Piscataway, NJ

Sr. Salesforce Developer/Administrator

Responsibilities:

• Developed cloud computing application using Force.com, Visualforce and Apex Languages
• Responsible for loading the data in Sandbox, Quality and Production environments
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Administrated and monitored the company's Salesforce CRM application. Created workflows for automated lead routing, lead escalation and email alert
• Experience in Agile methodology in software development, Apex classes, HTML, CSS and JavaScript .
• Worked on Wave analytics Data security for App-Level Sharing and Row-level sharing for Datasets like controlling Access to Salesforce Objects and Fields, creating the Dataset, testing Row-Level Security for the Dataset
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation
• Utilized JavaScript and Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Involved in Accounts Merging, maintaining Public Groups
• Extended and built new apps with the Lightning app builder and lightning components.
• Created server APEX controller for Salesforce Lightning experience and added Lightning components to Lightning pages and record pages.
• Involved in reimagined user interface with a seamless experience across all devices with lighting components .
• Used methods in the System JSON class to perform round-trip JSON serialization and deserialization of Apex objects.
• Worked on data migration from databases to SFDC using Apex Data Loader
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created new custom objects, assigned fields, custom tabs, components, custom reports

Environment: Force.com platform, Apex Classes, Visualforce Pages, Controllers, Custom Applications, Custom Objects, Custom Tabs, Data Modelling, Relationships Email Services, Automation process(es) (Workflow & Approvals), Wave analytics, Lightning components, XML, Security Controls Reports and Dashboards.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Involved in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Worked on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Designed custom components, used them in Visualforce pages along with AJAX for partial page refresh.
• Implemented Configuration, Customization and Development on Sales and Service Cloud.
• Provided Administrative level support for the users of Salesforce Application.
• Developed various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Created Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
• Worked on minor improvements on standard objects which included Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Worked on data migration tasks to move data from a different business source to salesforce.com.
• Involved in user support and bug fixing activities according to the SLA.
• Used SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Involved in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Worked in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, XML, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Experience in SFDC development using Visualforce pages, Visualforce components AJAX Tool kit, SOQL, and SOSL
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Translated visual designs into meaningful user experiences using various presentation layer technologies including HTML , DHTML, JavaScript and Servlets
• Experience in wide range of languages and technologies such as HTML5, JavaScript, XML and SOAP.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, XML, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.

Confidential, Scottsdale, AZ

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Triggers for applying the business logic on Database events.
• Developed Visualforce Pages, Apex Classes .
• Created workflow rules, triggered tasks, email alerts, field updates to implement business logic .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing rules and Lead Conversion process .
• Used SOQL & SOSL within Governor Limits.
• Developed Visualforce pages along with controller extensions using the Salesforce.com and AJAX tool kit.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader, CSV files.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP
• Developed custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Involved in development of Apex, Visualforce, Web Service client and build files .

Environment: Workflows & Approvals, Reports, Eclipse IDE Plug-in, Customer portal, Force.com Sites, SOQL, SOSL, Web Services API, XML, Informatica, Sandbox data loading.