SUMMARY:

• Skilled Salesforce Architect with over 17 years’ experience with progressively complex technology and techno - managerial role with customers in Finance, Telecom, Technology, Media and Hospitality sectors.
• Skilled Confidential solutioning and delivering on complex enterprise needs, working with the Business, Development, Operations, Support and End Users.
• Excellent leadership and presentation skills, and easily able to translate technical concepts into practical terms.
• Enjoy resolving complex problems in a fast-paced environment, and committed to helping companies simplify their business and IT processes.

AREAS OF STRENGTH AND EXPERTISE:

• Delivery lead on multiple Salesforce initiatives
• Salesforce Solution Architecture
• Data Integration, Migration and Cleansing
• Data Modeling and Security Architecture
• Sales and Service Cloud Experience
• DevOps, CI/CD and Release Management
• Delivery using Visual force, Apex and Lightning framework
• Insurance, Finance/Banking, IoT and Consumer Products domains
• Media, Hospitality and Telco domains
• Java Stack (J2EE, Spring, Hibernate, Soap, Rest etc)
• Cloud Native Architectures
• Messaging (Kafka, JMS)
• Big Data Processing (Spark)
• SOA, Event driven architecture, In memory architecture
• Mobility architecture
• Team Building and Management
• Agile Processes
• Product Management
• Digital Transformation

PROFESSIONAL EXPERIENCE:

Salesforce Delivery Lead

Confidential, Atlanta, GA

Responsibilities:

• Served as a Lead on implementation of Salesforce Service Cloud for a Confidential in the IoT space
• Architected an integrated solution between Confidential platform and Salesforce to support deployed IoT devices and sensors and provide dashboards to the end users. Used Salesforce Service Cloud and Wave
• Used Spark based microservices to get near-real time device and device status data from Kafka and store it in Salesforce Wave for analytics, display and other related functions
• Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders
• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities
• Worked closely with various tracks to ensure consistency of requirements and setting right expectations for the design

Salesforce Solution Architect

Confidential, Atlanta, GA

Responsibilities:

• Developed system architecture for enterprise grade solution using Salesforce to meet the sales, service and marketing needs for bank’s different Confidential like Private Wealth, Wholesale and Mortgage.
• Frequently worked with C-Level executives and business stakeholders in making decisions around Buy vs Build, short/long term strategic roadmap, transition plans and suggesting industry best practices.
• Took ownership of the projects including completion of comprehensive definition of direction, scope; development of work plans, schedules; determination of staffing requirements; definition of deliverables; and establishment of design review and quality assurance checkpoints for all aspects of the project(s), and securing necessary approvals.
• Built data migration strategies to link Salesforce with existing applications (such as Oracle, Single Sign On etc.) and other cloud based solution.
• Ensured DevOps best practices are defined, established, and followed to build a CI/CD pipeline.
• Managed the technical delivery of custom development, integrations and data migration elements of CRM/Salesforce implementations.
• Designed and create data model and data flow to support the application build.

Salesforce Delivery Lead

Confidential

Responsibilities:

• Replaced an existing Request for Authorization ( Confidential ) system, a global governance application used to manage and approve expenditure requests, with a custom Salesforce.com application.
• Optimized system performance, improved reporting capabilities and reduced total cost of ownership by replacing existing Lotus system with a Salesforce.com web based (SFDC) solution
• Led the functional requirements, high-level design, development, demos, delivery and support of the custom Salesforce.com solution while managing the scope and customer expectations
• Delivered the project with offshore teams and remote onshore teams in time and under budget, receiving accolades from the client and executive management

Salesforce Delivery Lead

Confidential

Responsibilities:

• Developed feature packages that include use cases, work-flows, requirements and technical design specifications for hand off to development teams
• Led a team for configuration and customization of Salesforce.com based on functional requirements
• Integrated data into Salesforce.com from multiple sources by using DataLoader
• Managed major deployments and releases

Salesforce Solution Architect

Confidential

Responsibilities:

• Designed and architected one of the largest CRM Integration projects of Confidential ’s existing CRM and Agency Management system with Salesforce.com platform
• Worked extensively on system architecture, security, workflow, integration, user interface design, analytics, data integrity and customer & partner portals on the SFDC Unlimited edition
• Reviewed and created technical design specification documents, provided estimations
• Assisted in planning and deployment of the custom code and data migrations
• Integrated Salesforce with J2EE web application in real-time using web services

Development Manager

Confidential, Atlanta, GA

Responsibilities:

• Engaged as a development manager for the Green Engage project, a new on-line system to helps hotels manage energy consumptions to reduce waste and the consumption of energy and water
• Involved actively in requirement JAM sessions as well as in design and implementation of key components using Spring, Hibernate, GWT as the UI layer and integrated using RESTFUL API with Alfresco Content Management Server, to consume inference data for the rules engine.
• Coordinated development, testing and release efforts amongst development, QA, business analysts and product teams.

Technical Lead

Confidential

Responsibilities:

• Due to heavy load on the system, the server was running out of thread resources, in case of long running transactions.
• Re designed the system to use a staged event driven model.
• Re-architected to comply with service-oriented architecture (SOA), with the services being invoked by the events.
• Externalized event routing across various services in a deployed XML resource, creating a light weight workflow system.
• Used Weblogic AS EJBs to provide the system interface and the Weblogic JMS provider as the service and event bus.
• Used MDBs to provide the service interface, for consuming the events. Created correlation component/service to correlate requests to responses across the system.
• Designed the system and communicated the designs to development team.
• Worked with the SMEs, reviewed code and implemented key pieces of the framework.