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Technical Analysis Analyst Resume

San Antonio, TX

SUMMARY:

  • Well - rounded technical professional with experience troubleshooting system failures and developing technical solutions.
  • A highly skilled IT Technician with notable expertise analyzing existing systems, determining system health, identifying areas of improvement, and implementing changes to streamline processes and increase productivity.
  • Well-versed in installing and configuring desktop, laptops, and other personal computing devices, as well as networking devices including routers, switches, cabling, and other associated systems.
  • Adept in training and developing technicians to provide end user support ensuring system availability, and minimizing impact on overall operations.
  • Test Development, Schedule & Execution / Project Management / User Training and Support
  • IT Storage Solutions Systems Implementation / Troubleshooting & Issue Resolution

TECHNICAL PROFICIENCIES:

Operating Systems: Windows XP, 7, 8 and 10

Routers: Cisco 2900 Series Integrated Service Routers

Switches: Cisco Catalyst 2960 Series Switches

Networks and Protocols: LAN/WAN, WLAN, TC/ICP, DNS, STP, Packet Tracer

Software: Microsoft Outlook, Microsoft Office, Aloha Systems (Restaurant Software)

PROFESSIONAL EXPERIENCE:

Technical Analysis Analyst

Confidential, San Antonio, TX

Responsibilities:

  • Manage onsite and remote troubleshooting, maintenance, and repairs on personal computers, laptop, printers, and associated IT peripherals.
  • Configure all operating systems, associated with prearranged customer implementations and installations.
  • Handle all administrative and technical matters between the company and customer, and instruct customers on the operations and maintenance of the system Field Services Desktop Support Analyst.
  • Diagnose and resolve product performance problems, maintenance, and repairs.
  • Provide technical support on installs for personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
  • Developed preventative maintenance schedules, testing, and repair processes for all equipment.
  • Inspect system configurations, software, and equipment to ensure proper implementation and effective use of hardware resources.

IT Technician and Analyst

Confidential, San Antonio, TX

Responsibilities:

  • Managed, maintained, upgraded, and repaired various computer systems for Confidential .
  • Collaborated with network engineers to migrate from Confidential electronic health records system to Cerner record system, ensuring proper transfer of confidential information and patient records.
  • Performed Confidential Kace Imaging, Networking, Printer Setups, hardware installs, upgrades, and software updates.
  • Troubleshot system errors, identified root cause for failures, and developed technical solutions to minimize overall downtime.

Confidential

Cable technician, San Antonio, TX

Responsibilities:

  • Installed, maintained, repaired cable systems, and troubleshot issues pertaining to network communications.
  • All services supporting cable television or internet-based operations.

Confidential

Radio Frequency Technician, Ft. Bliss, Texas

Responsibilities:

  • At project conclusion, collaborated with fellow technicians to disassemble towers, inventory all equipment and associated software and systems, and ensure travel readiness for all storage units.

Confidential

Cable technician, El Paso, Texas

Responsibilities:

  • Tested and troubleshot systems upon installation to ensure install quality, and system functionality.
  • Pulled and routed low voltage cabling including CAT5, CAT6, Fiber Optic, Speaker Cables, and Confidential in new construction and existing environments.
  • Installed cameras, access controls, alarms, and network infrastructure.
  • Provided post-installation support to ensure client satisfaction with services rendered.
  • Set up and configured employee PCs ensuring proper functionality and network connectivity.

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