SUMMARY:

• Having 8+ years of IT professional Experience in application software Designing, Development, Testing and Implementation into Salesforce CRM platform both as Developer and as Administrator.
• Worked in all stages of Software Development Life Cycle (SDLC), Requirement Gathering, Design, Development, Testing and Implementation.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experience in Salesforce.com MVC architecture, designed and developed salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers, Apex Web Services, AJAX.
• Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Proficiency in SFDC Development in implementing Apex classes, Test classes, Triggers, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logics in Apex programming language.
• Added Lightning Component to Lighting Pages and Record Pages.
• Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experience in creating, maintaining and enhancing visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates according to application requirements.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, master-detail and look up relationships.
• Worked extensively on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads and Campaigns.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, Approval Workflow and Process Builder and implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Implemented and delivered projects under Agile Development Environment and Test Driven environments with large & small project teams.
• Good Communication skills highly motivated and dedicated with strong analytical and leadership skills to meet project deliverables.

TECHNICAL SKILLS:

Force.com Tools/Editors: Apex Data Loader, Force.com IDE, Workbench, Sales Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Objects, Workflows, Approvals, Formulas, Validation Rules, Relationships, Field creation, Record Types, Field Level and Object level security, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and Sharing rules, AppExchange, Apex Data Loader, Salesforce Sandbox configuration, Force.com Explorer.

Web Technologies: Visual Force, HTML, CSS

Languages: APEX, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java BeansSOQL, SOSL, AJAX.

Databases: MySQL, SQL Server 2000/2005/2008 , MS ACCESS

CRM Technologies: SalesForce.com

Operating System: Windows Family, Linux, Unix

PROFFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked on design, develop and deploy Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Extended SF and its native applications on the Sales cloud by developing and customizing the interfaces.
• Worked on creating multiple custom objects and VF pages with multiple sections and Apex logic in developing a custom requirement which creates a new record for a custom object based on highly complicated conditions and dynamically querying through three stages of selecting Accounts, Contacts and Products to create a record using DML operations.
• Worked on creating Custom Survey Methodology involving time dependent triggering which involves changing of Record Types based on fulfillment of certain requirements by using Apex code.
• Wrote Apex classes, triggers to route the escalations to different queues and levels, assigned it to different users according to the business logic.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Components in Worked on Lighting UI framework in web apps for mobile and desktop devices.
• Created Lighting Components on Open Source Aura Framework
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Salesforce standard objects like Accounts, Contacts, Opportunities, Products, Pricebooks, and Opportunity LineItems etc.
• Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and Summary Reports).
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in design, development and testing of web services to integrate with external systems.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Environment: Salesforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow and Approvals, Reports, Apex Triggers, HTML, JavaScript, Web services, Sandbox, Eclipse.

Confidential, Fort worth, Dallas TX

Salesforce Developer/ Administrator/Production support

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization
• Assisted in Development and supported customer support portal to support eservices, CRM Customer Support.
• Created Tabs using Lightning components
• Analyzed and performed some lightning transition orgs and made required changes like Email templates, Hardcoded URLs across org’s, Overrides, Custom JavaScript buttons and links.
• Created lightning components using Napli template for communities
• Queried Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Also, worked in integrating force.com application on mobile platform like iPhone, blackberry and Android.
• Designed, Developed and deployed Apex classes, Triggers, packages for various functional needs in the application.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Used VisualForce, Apex to develop the methodology. Also developed custom Email Notifications to users by using Custom Component in visual force email template and adding logic to the custom component to query the necessary variables from Case Object.
• Created Workflow Rules, Approval Process, Validation Rules and Manage page layouts, fields, and system interface/capabilities.
• Worked on Customer Communities and formulated and developed the entire user interface using VisualForce and Apex.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Used Data Loader for performing mass transfer of data by using Insert, Upsert, Delete, Update functionalities from CSV files.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Worked closely with both external and internal clients, cross-functional teams on projects assisting senior developers and Architects.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes and Visualforce.

Confidential, Houston, Texas

Salesforce Developer/ Administrator

Responsibilities:-

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and approvals, Email templates to run the territory assignment rules.
• Partner portal, customer portal implementation and attended dream force events to get the real- time integration with business partners.
• Designed and developed the custom Objects, Formula fields, Validation rules, Page layouts, Components, Visual force pages to suit the needs of the application.
• Perform detailed analysis of business and technical requirements and developed the apex classes using other platform based technologies like Visualforce, Force. IDE.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).Customized salesforce.com fields, Record types, Queues and Profiles.
• Created Visual force pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Designed the custom visual force pages for lead conversion, merging duplicates.
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Developed and configured various reports for different user profiles based on the need in the organization.
• Used the force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex, Web services API, Visual Force Pages, Controllers, Encryption Fields, WSDL, Workflow & Approvals, Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Workbench, HTML, Java Script, Waterfall methodology, Bugzilla.

Confidential

Salesforce Administrator

Responsibilities:-

• Deployed the data and code with the help of data loader.
• Created workflow rules and defined related tasks, validation rules, Auto-response rules, approval process, email alerts and templates and filed updates.
• Customized page layouts for campaigns, leads, opportunity, contacts and accounts.
• Customized tab worked with various standard objects including accounts, contacts, leads, campaigns and cases.
• Designed, Implemented and deployed the custom objects, page layouts, custom tabs, and components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Develop visual force pages, visual force custom controller’s components, advanced search functionality, custom objects, analytic snapshots, tabs, tags and components.
• Created formula fields, validation rules, workflow and approvals for the flexibility and functionality of force platform application.
• Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse IDE Plug-in, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explorer