SUMMARY:

• Certified Salesforce Administrator and Certified Platform App Builder and have been working in Salesforce CRM systems past 7 years.
• Hands on experience in Design and Application Development of CRM systems in Salesforce.
• Knowledge in Marketing, Service and Sales Cloud.
• Knowledge in MVC (Model - View-Controller) architectural design pattern.
• Customized applications which include creating objects, writing Apex Classes, Triggers, Visualforce Pages, Assignment rules, Workflow rules, JavaScript, JQuery, Web Services.
• Extensive experience in customizing by creating Custom Objects, Roles based Page Layouts, Record Types, Approval rules.
• Effective customization of applications on Salesforce platform performing Force.com development, integrating external systems with Salesforce along with Admin related duties.
• Experience with building reports and dashboards, Profiles, Roles as per client requirement
• Experience in analyzing the Customer Relation Management (CRM) business processes on Sales, Service and Marketing Clouds which include Campaign Management and Forecasting.
• Experience in implementing sharing rules and security at various record levels (Object, Field and Record Levels) for various users in the organization.
• Experience in multi-tier environment that involves Role Hierarchy, Lead Management, Order Management, Case Management, Account Management and merging.
• Experience in implementing several advanced field datatypes that include Picklist, Master-Detail Relationship, Lookup, and created Validation Rules, Approval processes for generating email, field updates, and automated alerts depending on application requirements.
• Salesforce.com maintenance and admin related services that include periodic cleansing of data, Salesfoce.com setup, configuration and customization.
• Data Migration and Data Integration with tools like Apex Data Loader.
• Constantly provided value added services according to client requirements through out career and have excellent communication skills.
• Experience in CI/CD automation.
• Great interpersonal skills, focused, quick learner and team oriented.
• Experience on onsite and offshore model.
• Hands on experience in writing Test classes, Debugging of Apex code, SOQL, SOSL.
• Performed unit testing using apex test classes and deployed after the code coverage is 75 percent.
• Experience in designing web pages in Visualforce.
• Hands on experience in working with integration features such as Callouts, REST API, SOAP API.
• Experience in working with Eclipse IDE and Force.com Plugin and other IDE like Mavensmate and Sublime Text

SKILL:

Mavensmate, SublimeText 3, HTML (7 years), JavaScript (7 years), Salesforce (6 years)

TECHNICAL SKILLS:

Apex Programming: Apex Classes, Apex Triggers, Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), Visualforce (Pages, Components and Controllers), Web Services, Apex Data Loader, AJAX, Data Integration, Reports and Dashboards, Standard and Custom Objects, Force.com, Lightning experience, Eclipse IDE, ANT, Jenkins.

Languages: C, C++, Java, Apex, JavaScript.

Visualforce: Custom Visualforce Pages.

Database: Oracle 10g/9i Microsoft SQL Server, MS Access.

Web: HTML, XML, CSS, XHTML, HTML5, JavaScript.

Tools: Workbench, Apex Data Loader, Eclipse IDE, Mavensmate, Sublime Text3.

Methodology: Agile, Waterfall.

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server, UNIX, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Admin/Developer

Responsibilities:

• Customization of Salesforce.com for organization wide implementation for over 300 users.
• Deliver strong customized solutions for the Salesforce platform and other related technologies.
• Designed time dependent actions and time triggers, field updates and email alerts to support the business logic.
• Knowledge in MVC Architecture pattern.
• Performed Salesforce administrative tasks such as creating Users, Profiles, Roles, Record Types and Page Layouts.
• Created and configured Formula fields, Workflow rules, Approval rules depending upon the functionality of the application.
• Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Implemented different custom objects which contains different fields with different data types.
• Wrote test classes as a part of unit testing.
• Worked on importing data from external system to salesforce application using Apex Data Loader.
• Developed and maintained validation and custom workflow rules.
• Developed Apex Classes, Apex triggers for different functional needs of the application.
• Developed Visualforce Pages depending upon the requirement.
• Moved data from one environment to other environment using Selenium WebDriver.
• Analyzing the data quality and integrity.
• Import lead object data using data import wizard & Apex data loader tools.
• Creating security for users at objects, records and field levels.
• Implementing web-to-case, web-to-lead, and email-to-case forms.
• Developed various batch classes for evaluating certain criteria and updating data.

Environment: : Apex, Triggers, Salesforce Object Search Language(SOSL), Salesforce Object Query Language (SOQL), Force.com IDE, Mavensmate, SublimeText 3, Lightning, Visualforce Page, Apex Data Loader, Reports, Security Controls, Data Management, Validation Rules, Email services, JavaScript.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Developed Visual Force Pages, Apex Classes, Workflow rules, Apex Triggers, Objects, JavaScript, CSS for Salesforce applications.
• Refactored code base to resolve issues of Governor Limits and Recursion issues.
• Implemented security and sharing rules at Object, Field and Record levels for various users at different levels in the organization.
• Created Email Templates and Services, and Page Layouts.
• Used JavaScript for client-side validations.
• Experience in working on Approval process, Lightning Process Builder, Workflow rules to automate business processed that are being used by different users in the organization.
• Handling complex data migration from SQL and Oracle databases to Force.com using Jitterbit Data Loader.
• Experience in Configuring, enhancing and maintaining Sales and Service Clouds applications that are being used by various users in the organization.
• Developed Visualforce and Apex triggers to support proposed quotation enhancement.
• Imported and exported data using Apex Data Loader and Jitterbit Data Loader.
• Experience in Change Sets and Apex Data Loader to migrate data from Sandboxes to Production and vice versa.
• Enabled Chatter for the Organization for effective communication with the users in the Organization.

Environment: Apex, Triggers, Salesforce Object Search Language(SOSL), Salesforce Object Query Language (SOQL), Force.com IDE, Lightning, Visualforce Page, Apex Data Loader, Jitterbit, Reports, Security Controls, Data Management, Validation Rules, Email services, HTML, CSS, JavaScript, Web Services (REST) services.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Experience in gathering customer requirements from business users who are involved in Sales, Marketing and Customer Service.
• Experience in creating workflow rules for automated lead routing, email alerts and lead escalation.
• Created Master-Detail relationships, lookup and custom objects and created junction objects establishing connectivity between objects.
• Experience in working with Salesforce.com consultants and implemented solutions according to the requirements.
• Maintained and created Users, Profiles and Roles.
• Created public groups and have working experience in User Management, Role Hierarchy and Custom Profiles,
• Worked with Salesforce.com Reports, Dashboards, Page Layouts, Custom Links and Related Lists and other components on a record
• Involved in maintaining and creating Record Types as per business requirements.
• Experience in implementing Picklists, Dependent Picklists, creating Validation formula fields for custom objects.
• Customization of fields and Page Layout for standard objects like Contact, Account and Lead.
• Experience in customization of Visual Force Pages.
• Created Approval processes for opportunities object and products or assets management.
• Used Sandbox for testing and migration of code to the deployment instance after testing.

Environment: Import Wizard, Apex Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel, Objects, Profiles, Reports, Dashboards.

Confidential

Salesforce Admin / Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed Custom Objects, Tabs, Visualforce Pages and Controllers.
• Involved in Admin activities, configuration, maintaining Salesforce.com applications, User profiles, Roles, Assigning Permissions, setting up security tokens, Creating Validation Rules.
• Experience in Creating and deploying many Reports using Salesforce.com platform.
• Developed Apex and Controller Classes and Apex Triggers depending on various functional needs of the application.
• Experience in Salesforce.com application setup activities and Customization of the applications to meet the functional needs of the organization.
• Implemented all the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created workflow rules for conversion of Leads, merging of duplicates, Web-to-Lead conversion to track responses of Online Campaigns.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce Pages and Components, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects and Tabs, Email Services, Sandbox data Loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Junior Java Developer

Responsibilities:

• Maintained and updated existing applications and modules.
• Experience in development of client and server-side code for both internal web applications and external web applications.
• Developed business domain using Java, JDBC, J2EE.
• Experience in developing the front-end User Interface using JSP, JSTL, HTML, JavaScript and Cascade Style Sheets (CSS).
• Developed Stored Procedures in the Oracle 9i database.
• Knowledge of Configuration Management and Version Control tool SVN.

Environment: Java, J2EE, JSP, JDBC, CSS, JavaScript, Oracle 9i