PROFESSIONAL SUMMARY:

• Highly skilled software professional with around 8 years of experience in IT Consulting, Business Development using Salesforce Classic, Salesforce Lightening, Apttus CPQ, BigMachines, Functional Analysis (QC), Integration (Informatica), (LoadRunner 11.0, Neoload). Functional Consulting ~Business Development ~RFP/RFI/SOW’s ~Requirement Gathering and BRD ~Project Management ~End to End Project Delivery ~Business Analytics ~Functional and Technical Specification Documentations ~Solution Design ~Customer Relationship Management ~Order to Cash Cycle ~Business Strategy ~Process Analysis ~Capacity Planning ~Process Enhancement ~Quality Assurance ~Process Integration ~Strategic Planning ~Architecture Roadmaps ~Testing Approach ~Test Automation ~Technical Vision ; Leadership ~Negotiations ~Interpersonal Relations ~Team Management ~Client Satisfaction
• Strong experience as a Salesforce Admin/System analyst on the Force.com platform
• Certified in Apttus CPQ 201 and Salesforce 201
• Solid Experience in Salesforce CRM, Salesforce Sales, Salesforce Service Clouds and Siebel CRM.
• Co - ordinated and Worked on a Salesforce Lightning Release for a major client.
• Well versed in analyzing CRM business processes that include Sales Forecasting, Sales Operations, and Opportunity to quote conversion, Role Hierarchy, Order Management, User Management Account Management and Activity Management in a multi-tier environment.
• Great understanding of Data Analysis and Data Migration
• Strong experience on Sales, Marketing and Service CRM Modules both in Siebel and Salesforce.
• Created multiple Business Requirement Documents, Functional Documents, Use Case Documents, Production Checkout Documents, Enhancement and Change Control Documents for Waterfall Model based Clients.
• Worked with the product owner to define User Stories, created process/workflow Models, change tickets and conducted backlog grooming sessions for Agile Model based clients.
• Created multiple User guides and Training Documents.
• Assisted Business Users during UAT, Production Checkout and also helped in resolving multiple production Issues.
• Coordinated with Dev and QA teams during the project life cycle, addressed queries, involved in multiple brains storming sessions.
• Proficient in performing detailed analysis of business requirements and suggesting various function workflow designs keeping in mind the technical aspects.
• Experience in working on Users, Process builders, Email Alerts, Validation Rules, Workflows and Approval processes, Sales Process, Custom Objects, Custom Tabs, Workflow Rules, Page Layouts, Record Types, Approvals, Assignment Rules, Custom Labels, Validation Rules and Custom Links.
• Expertise at Administrative, Visibility & Security tasks such as User management, Creation of Profiles, Roles and
• Created numerous Standard & Scheduled Reports and Dashboard which involved detailed data analysis.
• Good Understanding and knowledge on development of Apex Classes, Triggers, Visualforce pages, Components, Email Services, Global Actions, Batch and Scheduled Apex using Force.com IDE.
• Performed Sanity, Smoke, Integration and Functional Regression testing.
• Expertise in working with Cross Functional Technical and Business Teams within and outside the Organization.
• Strong troubleshooting skills and proven ability to prioritize tasks and resources to meet deadline and goals.

PERSONAL SKILLS:

• Positive and professional attitude, Persistence communication skills.
• Self-confidence and building relationships, Ready to relocate.
• Pleasing personality, energetic and enthusiastic
• Creative temperament and ventures

TECHNICAL SKILLS:

SFDC Technologies: Salesforce CRM, Sales Cloud, Service Cloud, Salesforce Lightning, Process Builder, Workflows and Approvals, Dashboard and Reports creations, Custom Labels, Custom Settings, Roles, Profiles, Permission Sets, public groups,Data.com Duplicate Management, Visualforce, Apex Triggers, SOQL

Salesforce Tools: Force.com IDE, Force.com Data Loader, Workbench, Developer console

Other Technical Tools: Siebel CRM, SOAP UI, CRMOD, Veeva, SKUID, APTTUS CPQ

Defect Tracking Tool: HPQC, JIRA, PMO

Programming Languages: Apex, C, C++, Java, HTML, XML, SQL

Version Control: Visual Source Safe (VSS), Clear Case, SVN

Documentation Tools: MS Excel, MS Visio, MS Word, SnagIt, Star UML, MS One Note

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis

Technology: CPQ & Salesforce

System Analyst/Project Coordinator

Responsibilities:

• Involved in the Business Development and Functional Consulting for Projects requiring implementations of Salesforce CRM, and CPQ across industries and domains.
• Skilled in drafting and managing Request for Proposals (RFP/RFI), SOWs, FTE Analysis, Price Quotes, Contracts, Building Pre-Sales Collaterals, Effort/Cost Estimation, Process Flows, Client Presentations supporting the sales team and Pipeline Management and Reporting using CRM tool.
• Work collaboratively with SBU, Sales Manager, Pre Sales, Delivery and Solutions team to complete Proposal/SOWs and getting reviewed by all the concerned stakeholders.
• Worked rigorously with CXO level executives and clients for accurately translating Business Requirements into detailed Salesforce.com functionality requirements in order to create a “TO-BE” process with the aid of “AS-IS” process while assessing the impact and business benefits.
• Proficient in creating operational and market risk analytics framework for project management and delivery.
• Responsible for creating and maintaining various project artifacts across the life cycle of the project
• Working independently to assess client needs and address their queries and following the Assess-Design-Develop-Deliver- Monitor methodology in various work modules of the project and documenting the best practices for future utilization.
• Gathering Functional Requirements and designing User Stories and planning test plans and executing complex test scenarios for Sprints to refine and groom the scope of various business processes and deliverables of the project leveraging Agile project methodologies.
• Creation of Localization test plan, test cases at higher level, testing optimization strategy
• Executing automated and manual test cases in localized languages
• Worked on the Integration of Salesforce with (Costing, Pricing & Quoting)
• Review, manage and enter clear, reproducible bug reports
• Status reporting and creating success metrics
• Analyze, modify and create new stored procedures.
• Track and report KPIs
• Create Analysis and Design documentation for any modifications to existing web based application.
• Knowledge management for all existing applications for client.
• Liaise with Vendor and different teams to work on issues.

Confidential

Technology: Salesforce and Veeva

System Analyst/Project Coordinator

Responsibilities:

• Deliver the product release in localized languages with highest quality
• Implemented service cloud, service console and configured Email-to- Case and enabled communities in cases.
• Worked rigorously with CXO level executives and clients for accurately translating Business Requirements into detailed Salesforce.com functionality requirements in order to create a “TO-BE” process with the aid of “AS-IS” process while assessing the impact and business benefits.
• Skilled in drafting and managing Request for Proposals (RFP/RFI), SOWs, FTE Analysis, Price Quotes, Contracts, Building Pre-Sales Collaterals, Effort/Cost Estimation, Process Flows, Client Presentations supporting the sales team and Pipeline Management and Reporting using CRM tool.
• Proficient in creating operational and market risk analytics framework for project management and delivery.
• Scheduled and conducted requirement analysis/impact analysis sessions on daily basis and organized
• Walkthrough meetings with Dev and QA teams on weekly basis.
• Worked on Apex trigger, Visualforce page, Visualforce, controller, Apex classes, Lightning Components, Email Services etc. and its integration with Veeva
• Maintaining Sales management through Veeva
• Managing world’s leading vendor teams for localization testing
• Creation of Localization test plan, test cases, testing optimization strategy
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Quote, Activities, Reports and Dashboards.
• Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to assist during the testing phase.
• Handled various UAT and production support defects utilizing HPQC accordingly. Handled Application setup, Configuration and Troubleshooting
• Work on System Testing and Implementation for the application.
• Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation
• Reports defects and issues to development via defect tracking tool
• Responsible for risk determination and analysis
• Involved in the Knowledge Transfer of the new applications within project.

Confidential

Technology: Salesforce and Veeva

System Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software requirements.
• Prepared Documents
• Prioritized objectives and functions of approaching a functionality
• Creates requirement scenarios based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use
• Defines and conditions test data
• Tested Veeva application on iPad
• Maintained testing schedule as well as guided other resources in the Team
• Executes tests (manual or automated)
• Maintains and reconditions data as needed during test
• Verifies results through the application as well as the various related applications during Integration Product Test
• Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation
• Reports defects and issues to development via defect tracking tool
• Reports any adverse testing conditions to the Team Lead (e.g., environment issues, system unavailability, test data issues)
• Responsible for risk determination and analysis
• Retests corrected defects and issues.

Confidential

Salesforce BA

Responsibilities:

• Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements.
• Supports prioritization of test objectives and functions
• Creates required test scripts based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use
• Defines and conditions test data
• Follows testing schedule as directed by the Test Team Lead
• Executes tests (manual or automated)
• Maintains and reconditions data as needed during test
• Verifies results through the application as well as the various related applications during Integration Product Test
• Documents and validates problems and defects found during testing, reproduces errors found and provides detailed documentation
• Reports defects and issues to development via defect tracking tool
• Reports any adverse testing conditions to the Team Lead (e.g., environment issues, system unavailability, test data issues)
• Retests corrected defects and issues.

Confidential

CRMOD BA

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software requirements.
• Followed agile methodology. Attended stand-up meetings on daily basis and organized meetings with teams on weekly basis.
• Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions and automate the processes
• Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to provide more clarity on requirements.
• Handled various support issues and defects on day-to- day basis and updated JIRA and HPQC accordingly.
• Supports prioritization of test objectives and functions
• Creates required test scripts based on documentation and traceability matrices, archives scripts in central storage for future reference and re-use
• Defines and conditions test data