SUMMARY:

• I am a result driven executive with a proven track record of delivering World Class Systems and Services for startups and fortune 50’s corporations.
• I have delivered projects, controlling cost and exceeding the company expectations delivering technology solutions.
• I have been leading technology and security organizations through Software Developme­­nt Life Cycles for 20 years.
• I have expertise in gathering client’s requirements, analysis with a holistic approach to operations and application leadership.
• Repeated success guiding of large, critical business application using cross - functional teams in the design, re-design, and launch of leading-edge technology solutions.
• 15 Years IT Shared Service Management (ITIL)
• 15 years CAPX & EXP / AOP / P&L
• 10 Years Software Development Management
• 10 years Project, Progra­­m and Portfolio Mgmt.
• 20 years Data Strategy Development & Execution
• 15 years of Executive Management
• Network, Engineering, Telecom Management
• Infrastructure Deployment and Management
• 5 Years Merger & Acquisition / Asset Management
• Vendor Relationships Sourcing & Management

TECHNOLOGY COMPETENCIES:

Database Systems: MS SQL Server, Oracle, Sybase, DB2, IMS, CICS/TSO/ISPF/MVS, BMC Technologies, DBRCVERITAS, NetBackup, RMAN, ETL Data stage, Abinitio.

Hardware: ( Confidential, z/Series, HP, SUN, EMC, Hitachi) SAN storageVMS, Open View, UNIX, CISCO Switches/Router/Firewall Barracuda suite of hardware, Netware, Tivoli, Steelhead Riverbed ptimizer, BigIP, Load Balancer

Enterprise packages: SAP, SAS, Oracle JDE (Enterprise One), Order Management and Quality IT systems Blue Mountain, JDA, Riversand, LIMS Book, CTM Solution) and associated site infrastructure, OSISoft SDK, Peoplesoft.

Software Languages: Cobol, C, Visual Basic, Oracle Forms, Weblogic, Webshpere, VMWare (ESX, NSX, View), Cisco (route, switch firewall), F5 BigIP, HP (servers, storage, management software), Confidential (servers, storage), EMC (VMAX, Clarion, VNX, Led and directed teams of professional Sr. Level consultants and staff Providing Managed Services to multiple companies for their IT cloud conversion to IAAS, PAAS, SAAS providing the customer with continued technology support initiatives removing the cost of support, security, large implementation cost of growth of the system.

BI: (COGNOS, Business Object, Crystal Reporting, Hyperion); and MS-Office (Excel, Word, PowerPoint, Visio, Access).

Ecommerce Packages: NETSUITE, Shopify, Squarespace, JDA

Project Methodologies: Program Management & Requirements, ITILv3, CoBit, Embarcadero, Waterfall, and Incremental improvement, Six Sigma (overview)

Project Management Tools: MS Project Professional, Primavera, Visual Source Safe, Rational, Confidential JAZZ Cloud

Corporate Training Courses: Vendor Management/ Vendor negotiation skills, Contract management, PMBOK project management practices, Business Continuity, Agile Methodologies.

Cyber Security & Business Resilience Focus: Business Continuity Plan ( Confidential ), Change Management Process (CMP), Change Authority Board (CAB), Data Encryption Applications, Data loss Prevention ( Confidential ), Network Encryption, Data Forensic tools, Design and configure IDS/IPS alerts

Cyber Security Deployed: Endpoint Protection systems, Cylance, Carbon Black, Trend Micro, Digital Guard, Work with SIEM vendor QRadar, Imperva, Splunk, vulnerability remediation, forensic analysis of network security incidents, perform current infrastructure and applications health checks and Audits, configure IDS/IPS alerts, Perform Confidential, DR, Site DR test. ISO 17799, HITRUST. Colocation management, SAAS, IAAS, PAAS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Delivery Manager of Cloud Services

Responsibilities:

• Provides consultancy to Confidential Cloud, Business Continuity Planning and Governance, privacy and IT risk strategy, policies, organization and governance, including the participation in proposal development efforts.
• Manage Confidential P&W Confidential BCM to Cloud Infrastructure migration process developing the plan and schedule for design build source to target environments between Southbury Ct. and Dallas Texas.
• Develop and ensure Disaster Resilience, Business Continuity cloud deliverables meet and exceed client contractual requirements and are consistent with client priorities, internal organizational design, time, budget and quality standards
• Create a roadmap and prioritize activities and tools that will be used by of Confidential in the support Confidential data center management of organization requirements. Detail multiple (DC) initiative; upgrade infrastructure, asset management process, data center ( Confidential and road map to support system future portfolio plan for each LOB.
• Drives thought leadership through consultative approaches, efficiency and process management disciplines as determined by client culture and operational standards.
• Directs functional area activities including: products, services, solutions, customer relationship management; budget planning; implementing and maintaining costs, methods, and employees.
• Proactively monitor and manage the portfolio changes to keep multiple projects in the organization and vendors on track and mitigating risk to schedule. Develop a communication plan to keep all stakeholders informed of the progress of the project through, MS SharePoint / Visio / Excel.
• Plan the overall technology Disaster Recovery (DR) strategy to meet the goals of the company. Develop Business Continuity concepts across various line of business (LOB) IT Departments focusing on the overall business resilience, disaster recovery (DR), request recovery time objectives( Confidential ), recover time objectives (RPO), recovery point objectives (RPO), business continuity plan ( Confidential ) and strategy to achieve the group’s deep expertise.

Confidential, Detroit, Mi

Sr. Service Manager

Responsibilities:

• Manage the development of Endpoint Protection Security; develop project proposal, SOW, project plan, executive summary, budget, requirements, use cases, staffing, and vendor relations.
• Led and defined team to develop next generation network and infrastructure for Confidential based on network and storage capacity plan.
• Develop a communication plan to keep all stakeholders informed of the progress of the project through, MS SharePoint / Visio / Excel and formal change management plan.
• Understand current ecosystem performance and a gap study analysis performed on that system to develop forward projection of new datacenter.
• Determine GAP needs based on the analysis study of daily activities of the data center performance.
• Developed work breakdown structure that applied to the Center of Excellence team I defined in a optimized efficient work effort.
• Develop a new system requirements based on best of bread Data Center management tools.
• Initiate the development of robust business continuity plans (BCPs) and correct steps of maintenance of the Confidential and infrastructure cyber security maintenance plan. In collaboration with the business owners, in the event of an incident, ensure corporate assets and resources are able to continue operations as expected and result in minimal impact and data loss, limiting the risk to internal and external customers.

Confidential

Sr. Manager Cyber Security Business Resilience Strategy

Responsibilities:

• Create a roadmap and prioritize activities and tools that will be used by Confidential IT department to integrate 7 data center Base on meeting forward facing organization requirements.
• Detail multiple (DC) initiative; upgrade infrastructure, asset management process, data center ( Confidential and road map to support system future portfolio plan for each LOB, moving seven data centers into four.
• Proactively monitor and manage the portfolio changes to keep multiple projects in the organization and vendors on track mitigating risk to schedule.
• Develop a communication plan to keep all stakeholders informed of the progress of the project through, MS SharePoint / Visio / Excel.
• Plan the overall technology Disaster Recovery (DR) strategy to meet the goals of the company.
• Develop Business Continuity concepts across various line of business (LOB) IT Departments focusing on the overall business resilience, disaster recovery (DR), request recovery time objectives( Confidential ), recover time objectives (RPO), recovery point objectives (RPO), business continuity plan ( Confidential ) and strategy to achieve the group’s deep expertise.
• Develop a communication plan to keep all stakeholders informed of the progress of the project through, MS SharePoint / Visio / Excel and formal change management plan.
• Understand current ecosystem performance and a gap study analysis performed on that system to develop forward projection of new datacenter.
• Gap study daily activities of the data center by developing a work breakdown structure that is applied to the Center of Excellence team I defined in the new optimized efficient.
• Develop a new system based on best of bread Data Center, ITIL procedures for DC management,
• Initiate the development of robust business continuity plans (BCPs) and correct steps of maintenance of the Confidential and infrastructure cyber security maintenance plan. In collaboration with the business owners, in the event of an incident, ensure corporate assets and resources are able to continue operations as expected and result in minimal impact and data loss, limiting the risk to internal and external customers.

Confidential

Chief Technology Officer

Responsibilities:

• Developed 3 year Enterprise IT Portfolio Plan, in support of enterprise vision. Manage technology solutions, delivery for clients reducing TCO (Total Cost of Operating) Manage Technology team.
• Manage projects in guidance of the Program Management Office (PMO) Global Support team, managing projects from beginning to end for multiple projects. PMO group and leadership of department Governance.
• Tasked with the develop of Confidential Governance based around people, process and technology, enforcing accountability responsibility, usage, process policies and define a secure communication platform.
• Led technology transformation team of Confidential Bio vendors support business and technology teams in the acquisition of new technology package selections. I also provided Confidential bio with an architecture plan that involves a phased development solutions based on planned funding schedule.
• Develop and documented common practices for project and program management and delivery methodology documentation, along with, capacity plan for the infrastructure team data storage and back up & recovery strategy, security for Confidential Bio offshore support teams.
• Developed Information technology vision for supporting Confidential business objectives. Developed 3 year technology roadmap, assigned team to develop and support technology roadmap, infrastructure and information. Develop enterprise support contract (SLA) budgets for infrastructure technology, resources and project development team onsite and offshore. Retain staff, vendor relations and reporting of all technology activities concerned in executive reviews.
• Initiate the development of robust business continuity plans (BCPs). In collaboration with the business owners, in the event of an incident, ensure ISRM assets and resources are able to continue operations. The expected result will involve minimal impact and data loss, limiting the risk to internal and external customers.
• Develop plan of the overall Disaster Recovery strategy, technology risk governance strategy to meet the goals of the company.
• Develop Business Continuity level of acceptance concepts across various line of business (LOB) IT Departments focusing on the overall business resilience, disaster recovery (DR), request recovery time objectives( Confidential ), recover time objectives (RPO), recovery point objectives (RPO), business continuity plan ( Confidential ) and strategy to achieve the group’s deep expertise.

Confidential, Raritan, NJ

Global Pharmaceutical Client Delivery Manager

Responsibilities:

• Develop application, infrastructure migration plans for 3 of the largest Medical Device companies owned by Confidential & Confidential, requiring technology support for pharmaceutical, Manufacture, sales sites
• Responsible for shared services for business critical application on/off/ shore IT support and developers change management testing and configuration management. Provided technical support for SAP application delivery team at JNJ for Lubriderm LOB, Depuy, Synthes and Listerine.
• All SAP /JDE/ applications entered into MS SharePoint, Visio/ Excel to Manage Win2k Global server remediation, managing network, backup, file services and resources across 96 Site from 12 countries utilizing global vendors
• Responsible for managing the upgrades and support shared support services for all Global Service Customer application on/off/ shore members and services providing SAP/Oracle JDE Enterprise One technology (AR/GL/AP/IM) system management for one of the three Lines of Business Vision Care ( Confidential ), Solar, Leap Live and SAP-ECC all assets entered, updated in MS SharePoint / Visio / Excel.
• Led and directed teams of professional Sr. Level consultants and staff providing developing a plan to provide IB with a suite of ecommerce tools for multiple purchased companies to benefit from the cloud and ecommerce platforms.. Providing acquired companies with a platform to move them to that gave them a quick and seamless method of meeting the IB corporate initiative moving all products to the ecommerce platform and having all product and sales data in the Confidential by 06/2016, reducing the cost of development, support, security.
• Developed common methodology, improvement process, reduce operations cost and project overrun risks, for infrastructure upgrade to next generation supporting of enterprise and future product offering Used agile method of infrastructure team data storage and back up strategy and vendor, system engineers, help desk and security, reducing TCO.
• Migrated ITIL service risks Level 1, 2, 3 off shore support to a single supplier to manage infrastructure support and global teams, to exceed SLA compliance levels are met by internal and external groups, manage CMDB and maintained prior to Confidential activities required by change process.
• Manage Ecommerce projects in guidance of the Chief Information Office and National Customer Support team, build platform product catalogue and shopping concept for a single view of products, supporting Resort, Apartment, Home goods and Cleaning Supplies for all lines of business. Integrated multiple companies acquisition into a single shopping experience.

Confidential, NJ

Director of Product Delivery

Responsibilities:

• Transformed the use of data into a new Enterprise Data Warehouse (EDW) concept, offshore process and, enhancements for Level 1 and 2 customized workflow processes for the Confidential redesign performing the role of technology organization lead for all activities ETL strategy, testing, marketing, sales and training.
• Tasked through the Executive PMO Office to develop of Confidential Governance, enforcing accountability responsibility, usage, process policies. Reduce the common recurring root cause of Confidential define sharing vs non sharing data. Developed recommendation for software to be POC proof of concept on in BBYB environment.
• Plan the overall technology strategy to develop a deliver ecommerce strategy and plan to deliver B2C or B2B platform with Produce Information Management (PIM) and description.
• Manage day to day technology development of PIM development, product facet, distribution channels, purchase channels and define the technologies to supporting all areas of the business landscape..
• Managed the Enterprise Data Center and managed technical plan for the operations merger of acquired corporation.
• Developed plans for multiple customers project developing Project Charters, Key Performance Indicators KPI, Stakeholders, Project Schedule, Work Breakdown Structures (WBS), Communication process, define roles & responsibilities.
• Managed Vendor relationship for all Global IT Service and application on support on and off/ shore shared services, providing plan for all system in the data center and their SLA compliance holding vendor responsible.
• Develop Project policies, procedures, change management governance, staff roles and responsibility, enterprise system Confidential function while improving performance tools, manage infrastructure assets and teams, improve compliance activities required by customer while reducing costs and increasing system availability.
• Defined and mapped Project management governance, resource gap analysis, financial risk analysis and assessment.
• Manage Statement of Work (SOW), Purchase Orders (PO), Invoices all aspects of Vendor Management (RFI/RFP)

Confidential, Scottsdale, Az

Service Delivery Sr. Manager

Responsibilities:

• Led professional Sr. Level consultants and staff Providing Managed Services to multiple companies for their IT cloud conversion to IAAS, PAAS, SAAS providing the customer with continued technology support initiatives removing the cost of support, security, large implementation cost of growth of the system.
• Confidential a company of (Dutch Telekom) defined on/off-shore infrastructures, lead support solutions to meet business critical application support requirements (SLA). Single source of contact for new IT work requests for the infrastructure team. Led Managed Services efforts, setup and utilization of standardized work processes in Managed Services and
• D eveloped Center of Excellence (COE) team based in Scottsdale Az. accountable for all Global Technology services for Confidential and directed all efforts of, Service Desk management efforts in, Prague, Malaysia, Mexico, with software development in Hyderabad, Chennai, and Bangalore, India. Managed the design, testing, installation, configuration team.
• Developed and managed project budget and delivery teams and vendor project risks and security risk mitigation management performance. Develop the communication plan to keep all stakeholders informed of the progress of the project through, MS SharePoint / Visio / Excel.
• Defined and mapped Project management governance, resource gap analysis, financial risk analysis and assessment. Develop and manage customers server remediation process, managing network, backup, file services and resources across 6 customers domain in the Confidential Scottsdale data center utilizing global vendors
• Responsible support source for all Global Service Customer application on/off/ shore members and providing SAP service and delivery road map.
• Delivered Enterprise Electronic Customs Clearance Warehouse ( Confidential ) DW/BI system for Confidential a Global Enterprise Data warehouse and application system providing real time information be used to clear shipments thru customs and International brokerage real time throughout the world.