SUMMARY:

• Over 19 years of experience in IT CRM space - over 8 years of Salesforce and over 11 years of Confidential
• Extensive exposure Software Development Life Cycle (SDLC) methodologies including Agile,Waterfall, RAD and FDD
• Well versed in analyzing CRM business processes that include Integrations, Data Management,
• Lead Management, Role Hierarchy, Territory Management, Account Management, Case Management and in a multi-tier environment.
• Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration & Mapping, and Integration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Types, and Assignment rule,
• Workflow Alerts, Flows, Process builder and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs & Custom Application
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and Single Sign-On (SSO) setup using Salesforce as IDP.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers,
• QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Participated in each phase of one full SFDC lifecycle implementation, provided end-user training, post go-live support and on-shore/off-shore coordination.
• Experience in data migration from Legacy Systems using Data Loader, Jitterbit, Dataloader.io, Skyvia.
• Extensive experience working in SalesForce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Worked on Salesforce to Salesforce Integration, AWS Integration, Outlook integration, Call Center Implementation,Desk.com integration, Email-2-Case Integrations.

TECHNICAL SKILLS:

Tools: (with Custom Integration): Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Apex Web Services, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading. CSS, Visio, Eclipse plugin

Visual Force: Pages, Components & Controllers

Technologies and Languages: Apex, AJAX, Apex Servlets, Java, JSP, JavaScript, HTML5, DHTML Environments, XML, CSS, C, C++, C#, Shell scripting, WSDL

Methodologies: SDLC, Agile, Waterfall, RAD

ETL Tools: Salesforce Data Loader, Dataloader.io, Jitterbit, Skyvia, Web Services, Web API, REST API, SOAP, Connect API

Salesforce.com: Sales Cloud, Service Cloud, Commercial/Gov Cloud

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud

Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce

Confidential: Sales, Marketing, Call Center and Service

WORK EXPERIENCE:

Sr. Salesforce Consultant/Architect

Confidential

Responsibilities:

• Setup and manage users/passwords, create indices and roles in Kibana/ELM.
• Worked with DevOps teams to create logstash/cluster setup for data flow between Salesforce and Kibana
• Implemented Multi Factor Authentication(MFA) and Login flows to enhance application security
• Implemented Confidential real - time alerts using Workflow rules, Actions/email alerts and Custom email templates to notify customers on critical actions that require attention.
• Created sharing rules to implement object level security and to restrict users from accessing unauthorized objects and related data and report data in Salesforce
• Created and managed Confidential formula fields to drive and show values based on multiple conditions and fields.
• Created and managed packages (Managed/Unmanaged) to bundle customer specific functionality containing Apex classes, SOQL, Triggers, Visualforce pages, Custom objects, custom settings, scheduled jobs and post run soql to implement custom business requirements across multiple orgs simultaneously.
• Implemented Single SignOn functionality as Salesforce as Service provider and Kibana/Elm as identity providers.
• Implemented data extraction using Apex classes, soql, oAuth, Connected apps to collect data from multiple . organizations
• Generated XML feeds suing Apex Classes/Batch apex. Feeds are uploaded to AWS Buckets using Apex batch.
• Created an interface between Salesforce and AWS to generated user login History and export to AWS bucket on a daily. basis for user access evaluation based on login iP address
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users.
• Scheduling the exported data in XML, CSV, XLS formats to internal and external users.
• Worked in Amazon(AWS) cloud services integration for image/file storage that exceed SF storage limitations.
• Created and scheduled daily APEX job to export XML/JSON file from Salesforce to AWS S3 bucket.
• Developed Apex Classes, Unit Testing, Test Coverage classes and Code Review.
• Worked in Eclipse to move the Objects, fields, reports, triggers etc between Salesforce to Salesforce
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes,
• Batch APEX and APEX Triggers for Confidential functional needs in the application.
• Used Apex Data loader/dataloader io for importing Customer data, move data between orgs . Also used jitterbit tools
• Custom reports using Apex and schedulihng weekly/daily using scheduling tools.
• Generated reports using EventLogFile for Confidential event types to track user history for eg.Login, ReportExport etc..tested using developer workbench.

Salesforce Developer

Confidential, NC

Responsibilities:

• Worked with business user groups to gather requirements for Salesforce implementation.
• Administered and configured Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, and upgrade installation.
• Led an in house/offshore team in design/architecture of the Steelbrick/Salesforce conversion to Lightning project.
• Implemented s - Docs functionality for Quotes, Quote Lines, Groups with customized quote templates
• Worked with the business to gather Territory and Campaign management requirements related to customizations of the Salesforce application
• Developed an Apex batch process for Territory re-alignment enforcing business rules on Contacts and Activities to reflect Territory activation/de-activation
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application
• Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes,
• Batch APEX and APEX Triggers for Confidential functional needs in the application.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Used Data loader for migrating and updating records, whereas used Informatica Power Centerto migrate imported data from Seibel CRM into Salesforce.
• Used Single sign-on, SAML settings to enable the user to login to Confidential applications.
• Worked on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update
• Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing and optimization of Mappings at both the Mapping and Session Level involved in the Integration Testing.
• Implemented Error Processing for Informatica Mappings, Workflows and fallout analysis for fixing issues.
• Moved Sessions and Batches from the development to production

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Salesforce Developer

Confidential

Responsibilities:

• Worked with business user groups to gather requirements for CRM implementation.
• Administered and configured Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, and upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Designed, developed, test and deployed custom Salesforce applications software using
• APEX Classes, Controller Classes, Batch APEX and APEX Triggers for Confidential functional needs in the application.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Used Data loader for migrating and updating records, whereas used Informatica Power Centerto migrate imported data from Seibel CRM into Salesforce.
• Used Single sign - on, SAML settings to enable the user to login to Confidential applications.
• Worked on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Developed Test cases for Unit Testing and optimization of Mappings at both the Mapping and Session Level involved in the Integration Testing.
• Implemented Error Processing for Informatica Mappings, Workflows and fallout analysis for fixing issues.
• Moved Sessions and Batches from the development to production

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Custom Objects, Custom Tabs, Workflow & Approvals, Reports, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Salesforce Developer

Confidential, Detroit, MI

Responsibilities:

• Created Sales force sObjects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows,
• Validation rules, Approval Processes and Auto - Response Rules for automating business logic.
• Uploaded records using the Data Loader to cleanse and De-duplicating bulk loads, as well as and worked with
• Salesforce data tools such as Data Loader, Excel Connector, Demand Tools, and Eclipse Force.com IDE for data migration
• Implemented designed and developed Standard and Custom Apex Classes, ControllersClasses, extensions and
• Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented
• Salesforce Chatter functionality for one to many business users
• Developed Triggersin MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Created Visual Force pages and components to rend data from associated controllers and embedded Java Script and DHTML as needed.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Interacted with Confidential business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles

Environment: Salesforce force.com platform, HCSC, Apex, Visualforce, Data Loader, Chatter, sObjects, Workflows,Java/ J2EE, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL

Salesforce Developer/Admin

Confidential, El Segundo, CA

Responsibilities:

• Developed custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for Confidential functional needs
• Configured Marketing Campaign Management andHierarchies, Campaign Influence, Lead Conversions Lead Queries, Assignment rules, as well as Case Management Process
• Deployed Apex using Force.comIDE, Force.com Migration Tool, Web Services API, and worked with Apex Scheduler to invoke batch Apex classes at regular intervals
• Worked with Dynamic Apex to access S - Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Developed VisualForcepages andcustomcomponents along with the Partner portal system with the use of CSS
• Experience working with Salesforce mobile integration resolving cases on the go and deployed applications from Sandbox to production
• Created VisualForce pages that could be rendered as PDF's, build dashboard components and define email templates
• Configured for the Users in the Organization
• Used Chatter and Tabular, Summary and Matrix reports to create Standard reports and Custom reports
• Used Tab permissions, Record Type permissions, Field-Level, Organizational, Network-based and Session level security to implement component and platform based security
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh
• Created and designed Many-to-Many relationships, validation rules, and Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent in order to maintain data quantity and data consistency
• Worked with and created Approval processes and steps which used field updates and Email Alerts and Approvals

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Confidential, Burlingame, CA

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud based environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse.
• Worked with Confidential salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed Confidential Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for Confidential functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Admin/ Developer

Confidential, Atlanta, GA

Responsibilities:

• Relationship data model, validation rules on the objects and tabs, Components and Visual
• ForcePages, and worked with Salesforce data tools such as Data Loader, Demand Tools, and Eclipse Force.com IDE for data migration.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users and developed and configured Confidential Reports and Report Folders for different user profiles based on the need in the organization.
• Created page layouts, organize fields, custom links, related lists, and other components on record detail and edit pages, as well as added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels
• Implemented Apex Classes&Triggers and linked them to manage the workflows implemented in the system.
• Good knowledge of test-driven and formal QA Development environment which includes development, staging, production deployment cycles
• Involved using technologies such as Java/J2EE and XML. SOAP, WSDL for custom web development
• Integrated Salesforce CRM with Confidential explicitly using web services API.
• Excellent analysis skills and the ability to work independently and with the team to develop processes

Environment: Salesforce CRM, Visual Force Pages, Apex, Apex Classes & Triggers, Data Loader, Demand Tools, Eclipse Force.com IDE, Java/J2EE, XML. SOAP, WSDL, Confidential, Web Services API

Confidential

Sr.Siebel Architect

Responsibilities:

• Worked extensively in Confidential applications in Confidential roles across multiple industry segments - as Developer, Designer, Technical Lead and Architect
• Supported 6.0.4 and 7.8.2 production systems - extensive Production support experience
• Onsite/Offshore team collaboration
• Customizations using eScript, Workflows, Assignment Manager, Communications manager, EAI Adapters, Web services and EIM data migration tool.
• Integrated third party and legacy applications using EAI, VBC and EBC’s
• Administration of users and the access control using positions, roles and responsibilities
• Coordinate and proactively involve in Project management activities such as work allocation, managing resources, preparing weekly reports, procurement efforts and manage and co-ordinate issues related to delivery and logistics.
• Provided functional/technical instruction and best practices to team members.
• Developing documents templates for define and design phases of the project.
• Design, develop, review and deploy configuration and Interface solutions.