Change Manager Resume

SUMMARY:

After 13+ years of strong versatile IT experience (including 1.5 years of U.K onsite experience) in various roles like
Salesforce Freelancer
Change Manager
Project Delivery Manager
Project Lead across domains like Telecom, Automotive, Banking, Recruitment and security, in different models (waterfall and agile) and 1 year Salesforce freelancer, now looking for a challenging role in enterprises for Salesforce implementations.
Extensively used Validations, Process Builder, Workflows, Standard & Custom Objects, Record Types, Page Layouts, Apex in the below project.
Implemented the end to end complete Change Management System in Salesforce to increase productivity (From Estimation & Analysis until Deployment and resolving Post Deployment issues).
Implemented different functionalities for various users (Creator, Deployer, Approver & Compliance Auditor)
Implemented the auto notification for the emergency fixes.
Implemented the approval process for emergency fixes, which was a bottleneck with the current system, which can be approved from Mobile.
Implemented data exports and imports with Data Loader.
Implemented Auto notifications for the below scenarios:
After one day of deployment, auto notify to close the Confidential ’s with proper status.
To the Creator and Approver after Confidential creation.
To the Creator and approver if the Confidential is not approved before 2 days of deployment.
Automated the entire reporting process. Auto create Monthly Change Management Reports and circulate it to the manager of the approvers, with the details of:
Number of changes, count of successfully deployed Confidential ’s, count of Failed Confidential ’s and count of the rejected Confidential ’s.
Application wise or ticket based Confidential ’s deployed.
Dashboards showing the complete picture of the Confidential ’s successfully deployed, failed and rejected.
Prepared Test Data for testing different features.
Created the package for the application and deployed it successfully.
Integrating other applications with Salesforce.

TECHNICAL SKILLS:

Technologies: Salesforce Development (Process Builder, Workflows, Standard & Custom objects), Salesforce Administration (Profiles, Permissions, Roles, Data Import & export) Change Management, Operations Management/Project Delivery Management, Project Team Management, Project Estimation, Software Development Lifecycle(SDLC)C, C++, C#, Pro*C, UNIX, VB, ASP, JAVA, VB - Script, JavaScript, Oracle, Microsoft SQL-Server, Bond Adapt, HTML, DHTML, JSP, JavaScript, HTML, XML.

PROFESSIONAL EXPERIENCE:

Change Manager

Confidential

Responsibilities:

Grabbed the Best Customer Satisfaction Award for excellent customer relationship.
Maintained a good positive approach with the entire account to make everyone follow the Change Management process and got recognized for the same.
Successfully driven LEAN initiative in the account with all the project managers.

Delivery Manager

Confidential

Responsibilities:

Achieved 100 % on time deliveries in the development project with no schedule slippages.
Managed a team of 22 in effectively closing the tickets without missing any SLA’s.
Handled one of best handled project with no non-conformances and as a result selected and represented for ISO external audit

Project Lead/Team Lead

Confidential

Responsibilities:

Quickly learnt new technologies, mentored & motivated all the newcomers in the project & made them comfortable to work independently in the deliveries.
Closely worked with the Project Manager in resolving tough decisions.
Involved in all the SDLC phases of the project.

Module Lead/Team member and developer

Confidential

Responsibilities:

Successfully delivered all the projects without any schedule slippage, with the project team.
Involved in all the SDLC phases of the project.

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