SUMMARY:

• Around 7+ years of experience in IT industry in Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration.
• Experience in Analysis, Design, Development, Testing, Implementation, production support and maintenance of various Applications.
• Experience in implementing two full SDLC in Sales cloud and Service cloud.
• Possesscomprehensive understanding of CRM business processes like Lead Management, AccountManagement, and CaseManagement.
• Having good exposure in Administration, Development, Configuration and support experience in Sales force CRM.
• Involved in Client Interactions, Requirement Gathering and Estimations.
• Experience in working with Exact Target integration with salesforce.
• Experience in developing Salesforce Lightning Components.
• Developed Apex Triggers, Visual Force Pages, Apex Classes, and Test Classes for various functional needs in the application
• Implemented Email Services, Batch classes and Schedule jobs.
• Worked on Salesforce Web services and Rest Service Implementation
• Involved in Unit Testingand Test Coverage for Triggers and Classes.
• Involved in moving the change set to Sandbox and Production Environments.
• Experience working with Data Loader for uploading data into Sandbox and Production Environments.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on the designing of Custom Objects, Custom Tabs, Custom Setting, Custom Labels, custom fields, role based Page Layouts, Custom Reports, Record Types, Email Templates and Report Folders, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Created the Validation Rules, Approval Process, workflows as per the requirement.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Deployment using Change Sets and using ANT Tool.
• Version Controlling using SVN and GitHub.

TECHNICAL SKILLS:

Salesforce technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Lightning,Visualforce Pages /Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects, Apex Data Loader, Custom settings, Custom label.

Salesforce Tools: Force.com Explorer, Eclipse, Data Loader, and Force.com Eclipse IDE Plug -in

Programming Languages: Apex

Web Technologies: HTML, Visual Force, CSS, Java Script, JQuery

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce Administrator/Developer

Responsibilities:

• Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visualforce pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Adhered to the Best Practices by avoiding Governor Limitsin SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
• Experience with integrating SFDC and AppExchange partners
• Worked on various scenarios of Salesforce.comAPIs like REST.
• Adhering to the best Practices while creating Triggers.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using REST API based web services.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classesand maintain sufficient organizational code coverage.
• Worked closely with informatica and other middleware teams for fixing issues.
• Monitoring of informatica jobs to ensure smooth and error-free operations.
• Incharge for fixing deployment issues and ensure successful deployment through changesets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Agile - TFS,Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

Confidential, San Diego, CA

Salesforce CRM Developer

Responsibilities:

• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Worked on advanced automation process with huge sales team.
• Created new Apex Triggers, Apex Classes, Batch Classes, Schedule Classes and Email Services.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Scheduled Apex Batch jobs for processing large records.
• Involved in the Implementation of QA testing Process, and involved in documentation of Test Scenarios, Test Cases, and Test Scripts for Various Applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed Visual force pages, Components, Controllers for displaying documents in Content.
• Created a Case Management System using Lightning Components, Controllers, Helper Methods, CSS, bootstrap and JavaScript.
• Worked on both Salesforce Sales Cloud and Salesforce Service Cloud.
• Extensively worked on End-to-End real time web service integration
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion.
• The Approval Process involves with triggers, workflows, visual force page, custom buttons, email templates, custom report types.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Worked on Custom Labels and Custom Settings. Setting up different languages.
• Implemented the duplicate management rules on contact and Account.
• Worked on Service Cloud and Sales Cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Implemented the application requirements on Force.com IDE Plug-in using Eclipse.
• Migration of code to deployment after the successful testing on the sandbox Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Created custom objects, custom fields, pick lists, field dependencies and validation rules.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application
• Creating custom objects, custom fields, tabs, Record types and list views.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.

Environment: Salesforce.com, Customer Portal, Apex, Visual force(Pages, Component, & Controllers), Lightning, Jitter bit, security settings, Sandbox, Apex Data Loader, Eclipse IDE Plug-in, Reports, SOQL, SOSL, Apex Schema Builders, Dashboards, Sandbox, SOAP API.

Confidential, Raleigh, NC

Salesforce Application Developer/ Admin

Responsibilities:

• Used Agile methodology for daily stand up meeting with team members to know the current progress of the project and raise the issue if any.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of SalesForce.com and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Designed and developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
• Worked on setting up the Service console, Adding Objects to the console and how they should display tabs on the Console.
• Adding fields to the Highlight panel in the console.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Developed many custom Reports using the Internal Report Builder according to the need of the organization.
• Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Interacted with core team for the development and testing of the code.

Environment: Saleforce.com platform, Apex, Visual force, SOSL, SOQL, Salesforce.com Data Loader, Service Console, Workflows Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, Sandbox, Rally or CA Technologies (Agile Tool).

Confidential, Charlotte, NC

Salesforce Developer/ Business Analyst

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Worked with management and other developers to translate marketing needs into design requirements.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Used Force.com web service API for implementing WSDL in the application for access data from external systems and web sites.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Worked on Sales cloud and Service cloud.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Creating Custom Objects and defining lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Involved in requirement analysis and development.
• Involved in customization and configuration of application.
• Involved in developing complex business logic based on apex class, triggers, visual force page and Workflow creation.
• Created page layouts, templates, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Formula fields, Validation rules, Custom fields and objects.
• Deployment from Sandbox to Production Eclipse
• Post GoLive Production Support.
• Checking the health of the application and resolving the issue pertaining to them.
• Creating ticket for the internal purposes.
• Worked with data import / export and integration with legacy systems.

Environment: Salesforce.com, Eclipse, Apex, Visual force, Cases, Data loader, SOQL, SOSL