SUMMARY:

• As a Senior Business Systems Analyst/Project Manager I am comfortable discussing technical features and working with business leaders to design and launch plans to meet their goals. Along with taking care of all the sizeable goals of a project I also make sure to keep an eye on the small details.
• Track record of consistently delivering results while inspiring and motivating others
• Extensive experience with the full life cycle of technology, including project initiation, analysis, requirements gathering, programming, testing, implementation, support and maintenance
• Industries include health care, energy, retail/service sector, technology, telecommunications, and finance/insurance

PROFESSIONAL EXPERIENCE:

IT BSA/PM Consultant

Provide Business analysis, Project management and design services that are fully integrated with a company's business objectives.

Confidential, Hermitage, TN

Business Solutions Analyst - ServiceNow

• Work with Incident, Problem, Change, Request, Demand, Discovery and Agile segments of ServiceNow. ITSM CMDB
• A major rewrite for user experience was initiated. I was responsible for creating and presenting demos for each sprint and updating the user stories with information received from each demo. I created the UAT test script, ran the UAT testing, and did the follow up by making sure all issues identified where remedied before implementation into production.
• Integration of Flexera BDNA with ServiceNow included creating user stories and determining testing criteria.
• Integration of FieldGlass with ServiceNow included creating user stories and requesting new catalog items for the management of external talent.
• Integrate Hebrew Language Pack for ServiceNow including gap analysis of custom modifications translation.
• Work with stakeholders to identify and define Catalog Items for the ServiceNow Catalog and Configuration Items for the ServiceNow CMDB.
• Use Microsoft Office, TFS, Skype, SDLC, ServiceNow, Microsoft Teams, Agile

Confidential, Franklin, TN

Business Analyst

• Created the Epic Optimization manual to streamline the process to procure and install networking equipment (including broad band fiber connectivity), computers and accessories into contracted medical clinics
• Work with individuals throughout the organization to provide consultation and gap analyses ensuring appropriate comprehension of current and future state.
• Partner with the internal (Asset Management, Networking, Support I,II,& III, Finance, Security and Maintenance) and external (vendors and consultants) stakeholders to understand the requirements and business goals and document process and procedures for project.
• Within a month I was the Subject Mater Expert (SME) on the Epic Optimization project.
• Created instruction sheets and manuals as needed to install and maintain equipment and software.
• Used Microsoft Office, Visio, Service Now, Skype, Sharepoint, SDLC

Confidential

Sr. Business Analyst

• The Primavera project ($9M) was approved by the company’s governing board. I along with the Program Manager initiated the formation of the team to upgrade Primavera P6 to the most current Oracle release along with installing Oracle hardware, Analytics and UPK. I brought together business users (VPs to Schedulers) along with people from Oracle, Accenture and HCL to implement two separate Primavera installations.
• Implemented two projects on time and within budget through Entergy’s PMO process.
• Upgrades to the home grown Substation Work Management System ($250k) for regulatory compliance. Created all Business Analyst documentation including creating and leading System Testing along with leading User Acceptance Testing
• Maintenance modifications to home grown Transmission Automated Outage Request System ($170k). Created all Business Analyst documentation including creating and leading System Testing.
• Used HPALM to document requirements and set up cases and monitor testing.
• Worked on many minor projects (200 hours or less) with the business and development teams.
• Used HPALM, Microsoft Office, Visio, PowerPoint Service Now, ITIL, Remedy, Sharepoint, ECM, SDLC, and PMO Stage Gate

Confidential, Franklin, TN

Sr. Business Analyst

• Brought in to help CHS identify and secure their most sensitive data. Within months I had identified and evaluated more than 90% of the data running through two engines and was implementing processes to secure and/or remove sensitive data from data streams.
• A Program Manager was engaged while I was with CHS and I worked with the program manager, project managers and engineers to create portfolio timelines and milestones. We evaluated every project within the department for ROI, manpower hours and how it accomplishes the company’s objectives.
• Use Microsoft Office, Visio, Project, PowerPoint, SQL Studio, Sharepoint, ECM, Remedy, SDLC, and HL7

Confidential

Sr. Business Analyst

• As a BA I helped manage from inception an $8.5M PIN Pad project. This project included hardware purchase, software development, installation and deployment to over a thousand stores.
• Ran multiple JAD sessions with all departments to obtain thorough requirements. These were used to send out Request for Proposals (RFP) and Request for Quotes (RFQ) from numerous vendors.
• Created initial and subsequent yearly budget requests for project.
• Set up Project Charters including engaging all parties from finding the project sponsor to identifying all departments affected and personnel responsible for effective management.
• Facilitated Demo Day requiring conversing with many departments to encourage key stakeholders to participate along with managing the vendors giving presentations.
• Created other ancillary RFPs and RFQs to support the initiative.
• Was the temporary acting Project Manager until the project budget was approved and a project manager could be located and engaged. Organized and ran regular meetings along with keeping on top of circumstances that may cause delay of project and mitigating them.
• Analyzed new Governance process and created complete instructions for completing and distributed to all BRM associate.
• Team with business partners for hands-on sessions to substantiate correct operation of solutions.
• Responsible for projects from $5K to $9M creating ROI, budgets, timelines, and manpower initiatives.
• Created Portfolio timelines and milestones on Portfolios ranging from 3 to 10 projects
• Use Microsoft Office, Visio, PowerPoint, Sharepoint, ECM, SDLC, and Sharepoint.

Confidential, Nashville, TN

Sr. Business Analyst

• Gather, research, and document specifications for a new budgeting process to be built in SAP/BPC environment.
• Provide key research and expertise to formulate project charter
• Extensively used JAD sessions to facilitate gathering of requirements
• Use Sharepoint, Project Management, Microsoft Office, Visio, PowerPoint

Confidential, Atlanta, GA

Business Analyst 2013

• Integral member of this team to segment users and refactor processing to streamline and minimize disruption caused by large volume processing.
• Created Visio diagrams to represent physical data models.
• Use Sharepoint, ECM, Visio and Microsoft Office

Confidential, Chattanooga, TN

Business Analyst/Database Designer 2012

• Data Analyst and Database Designer for new system (Fuel) within Confidential . Creating data design model, physical structure and indexes in SQL Server environment. Erwin used for documentation and DDL creation.
• Business Analyst developed functional requirements for Portfolio Management of fuels. Included screen layouts, wireframes, flow diagrams and use cases.
• Used Visio, Microsoft Office, PowerPoint, Visio, SDLC, and SQL in a .Net and Agile environment.

Confidential, Atlanta, GA

Business Analyst/Project Manager

• Project Manager on a third party project for Order Management for this printing company.
• Interact with printing plants to upgrade processes.
• Solicit and evaluate bids for shipping software.
• Use Microsoft Office, PowerPoint, Visio in a Mac environment

Confidential, Columbus, GA

Business Analyst 2010

• Lead clients and Confidential entities through System Development Life Cycle (SDLC) implementations, enhancements and customization projects.
• Develop functional requirements, use cases and process flows to aid clients in site configuration.
• Manage multiple client projects from initial assessment through implementation.
• Used SQL and Microsoft Office, PowerPoint, Visio in this .Net environment.

Confidential, Huntsville, AL

Producer

• Managed all aspects for producing two seasons worth of shows including finding directors and selecting plays/musicals.
• Managed all pre and post production business requirements such as PSAs, house management, tickets, posters, strike.
• Wrote numerous grant proposals.
• Used Microsoft Office, PowerPoint

Confidential, Birmingham, AL

Business Analyst

• Create requirements documents for implementation of a vendor purchased HR and Payroll application.
• Participate in training sessions to familiarize city employees with new software processes.
• Use Microsoft Office, PowerPoint, Visio in .Net web based development

TECHNICAL SKILLS

Computer Languages: Oracle 8i & 11, Stored Procedures, PL/SQL, HTML, TCP/IP, Java, .Net COBOL (II, 390, Microfocus), APS GUI, HL7

Database Sybase: SQL Server, Microsoft SQL Server, SQL Studio, Oracle, DB2

Management: IBM IMS DB/DC

Operating Systems: UNIX, Novell, Windows, Mac, EDI, TSO

Other Software: HPALM, Erwin, TOAD, Navigator, SQL Server Manager, DBArtisan Visio, Office, Outlook, Excel, Power Point, Office 365 WebSphere, FTP, Mercury Test Director, Connect Direct, DreamweaverAMDOCS, Business Objects, BI Dashboards

Management Tools: Waterfall, Agile, Scrum, RUP, Storyboarding, JAD, RAD, Use CasesMethod1, Design1, Shadowing, System Life Cycle Development, Microsoft Project, Sharepoint, Remedy, Service Now, ITIL