SUMMARY

• 18 years of IT with 13 years in SAP. Project management, Co-ordination, Implementation, Upgrades, System Integration, AMS, SAP 4.6, 4.7, ECC 5/6 EHP 6 in Manufacturing, Healthcare, Insurance, Pharmaceuticals, Food & Beverage, Paper & Pulp and Telecom domains.
• Project Management - Drive execution of IT strategy by working closely with Business users & technical teams, gather Business requirements, defining detailed Project plans, Scope, deliverables, managing multiple Projects from initiation, planning through execution, cutover, go live and closure. Handling project issues, risks, scope changes, critical paths, managing schedules impacting delivery, track project metrics, milestones, deliverables, KPIs periodically, leveraging the processes, tools from PMO, communicate to project Sponsors/Steering committee.
• Work with the business users from multiple departments like Supply chain (Customer Service, Procurement/Planning & Forecasting, Transportation), Sales & Marketing, Finance AR/AP, IT Operations, developing overall business applications strategy, discovery sessions to identify new tools/technologies/best practices, arriving at IT/Project Roadmaps.
• Offshore Delivery - Identifying, managing Onsite external resources & Offshore delivery team, maintain vendor relationships, contracts, SLAs & outsourcing agreements, managing cost, budgets.
• Production Support - Categorize Delivery support requests into Enhancements, break fixes, custom RICEF, Web Dynpro, ABAP enhancements, ensure on time deliverables on a daily basis, adhering to SLAs, documentation & signoff, managing stakeholder’s expectation.
• 5 Full cycle Implementations, Rollouts covering US, Canada, PR, Europe, release mgmt & rollback plans. Experience with business scenarios like Mergers & Acquisitions (KCR Integration, Anova Foods).
• Manage SAP Upgrades with BW, APO landscapes, using Panaya SAP Upgrade tool, Co-ordinate with BASIS, on maintenance tasks, Sandbox setup, System refreshes, Emergency & Adhoc support. Experience with HANA, (Winshuttle, LSMW & SAP data migration tools), Network Infrastructure, Cloud based hosting environments.
• SAP SD/LE/FICO Functional interfacing with MM, WM, CAS Trade Promotions, CRM, Vistex (Commissions, IP, BBs, Rebates), EDI GIS, OTC (Inquiry, Quotation, Order, Delivery, Invoice, Commissions), Pricing, Billing, PTP (PO, STO), BTC (AR., AP, Credit Mgmt, Payment Terms), Transportation planning, Master Data Management. Complex integration projects & third party system integration like CAS, Lean Logistics (for domestic freight), Cargo Smart (for Ocean freight).
• EDI Implementations covering 846 (Inventory snapshot), Custom Invoice 810/880 for Canada Customs Dept for cross country stock movement reporting, 940/945, 943 (WH Stock Transfer Shipment Advice), 944 (Receipt Advice) from 3PL locations and direct plants, PO & SO acknowledgements 850, 855, 856 ASN, 889 Tactics/Promotion changes to Brokers, 214s.
• Basics of APO GATP, PS (WBS, CATS), VC, VMI, Sage MAS500, Vendavo, Vertex, HANA, Fiori, SuccessFactors, Qlik, SAP EAM, Open text & ECM.
• Handled Cross-functional BI, BW projects & Visualization dashboards using Qlik Sense. Trained in Informatica, Cognos and Business Objects.
• Knowledge of SDLC, ASAP, SAP Activate, Agile/Scrum, 6 Sigma, SEI-CMM, TQM/Kanban, HIPAA, SOX, CGMP/GXP, CFR 21, SharePoint, Visio, JIRA/Confluence, Primavera & MS Project.
• Handled Business Audits, Quality Audits, and research, adhere to FDA guidelines, regulations & standards, SOX compliance.
• Lead QA/QC, Test planning & execution, Unit/Integration/Functional/Regression testing of SAP Netweaver, Web portals based on Java, HTML, Oracle, SQL Server, ASP &.Net technologies.
• Healthcare Insurance/Pharmaceutical/Retail domain for Nutrisystem, leading UAT sessions for Empire BCBS for Provider, Broker, Customer Web portals, IV & V experience in Rational Robot & RTM, Win runner, MQC/HPQC, ALM, Regulatory/Non-regulatory test execution, ASC transaction sets (834/835, 837, 276/277, 997/999) for BMS.
• Change Management & Defect tracking using Track IT, Configuration Management using Rational Clearcase & cccHarvest, SAP Solution Manager for ALM, ITutor for End User training.
• People Skills - Strong process orientation, communication, presentation & negotiation skills. Solid project management, methodologies & best practices, strive for continuous Improvement, mentoring, conflict resolution, fostering effective leadership, building consensus, drive towards long-term business goals.
• US work experience - Confidential, Hershey’s, NutriSystem, T-Mobile, Bristol Myers Squibb, Empire BCBS, Weyerhaeuser, and Farmers Insurance.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities -

• Work with Bumble Bee business logistics & customer service teams, understand the complex requirements, prepare business blueprint, plan, design, implement & manage IT solutions by configuration and custom enhancements.
• Categorize projects, enhancements & break fixes, setup adhere to SLAs. Handle project management tasks, issues, risks, scope changes, schedules impacting delivery, collect metrics & reporting leveraging PMO process, tools.
• Allocate & track offshore team for project deliverables & timelines, change requests raised by business users, manage day to day project activities, conflicting priorities, issue escalations.
• Develop Functional specs, Test documentation, use cases, and test cycles, test conditions, detailed documentation. Assist with the functionality testing of end-to-end scenarios to verify system configuration across modules.
• Collect metrics/weekly reports based on the CRs raised by the business users & report KPIs.

Confidential

SAP SD Consulting.

• T-Mobile, Bellevue WA. SAP Technical Upgrade, May - Aug 08.
• Hershey’s SAP Upgrade Assessment, Hershey PA, Mar - April 08.
• STEP-UP (SAP Upgrade 4.6 to ECC 6.0) BMS Inc., Princeton NJ, Jul 2007 - Mar 2008.
• Project Coordinator for Functional, System Testing, UAT, coordinated with Accenture (Manila & India) testing teams and solved defects & performed Security testing using different roles for different markets like Mexico, Brazil and European countries. Used Mercury Quality Center to document and defect tracking activities.
• Gathered business test requirements broadly categorized as Regulatory (GxP) and Non-Regulatory in the OTC Cycle & termed as Process Scenarios and Interface scenarios (for Legacy systems using EDI GIS systems).
• Developed Functional & Testing Specifications based on the business requirements and interaction with the SMEs, developers and End-users for different countries like UK, Germany, Spain, Belgium, Mexico, Brazil etc.
• Configured and tested different OTC cycles for business scenarios like Domestic orders, Export orders, Sample orders, Back order Processing, Return orders, Nota Fiscals.
• Worked on configuring different Output types for orders based on business scenarios, different Interfaces related to Delivery processing Inbound, Outbound, Distribution Interface, Material Masters, Customer Masters, Pricing Extracts.

Confidential

ERP Consultant (representing Tek Systems/Boden Inc)

• Gathered business requirements to test Customer Order Management, Delivery processing (Pick, Pack and Ship), Invoicing and Cash payment Interfaces and created Functional specs for mapping the various processes relevant for interfaces. Performed Fit-Gap Analysis of existing business processes in Order fulfillment and related WM, Finance modules.
• Configured and tested the Order tracking system for the OTC cycle, from order creation in web portal, Hold for Customer Address validation, Assign Warehouse Queue, Hold for Inventory (Initiates a Cancel and Reship, for Inventory shortage), Item substitution, WH Substitution, Re-push orders, Re-ship initiation, Push to Warehouse, printing Picking, Packing Lists and Funds capture. Lead the testing and validation efforts for the production release of the existing Order Closure efforts in legacy system Sage MAS500

Confidential

SAP SD Consulting

• PROJECT FUSION, Hindustan Unilever India, subsidiary of UNILEVER, USA. Jan - Sept 2006.
• PROJECT FUSION, Hindustan Unilever India, July - Dec 05, SAP SD Consultant - Transportation module.
• Market Unit Solution (MUS), May 04 - Jun05, SAP 4.7, SD Support.
• Empire BCBS, NY, Oct 2002 – Apr 2004, Business Analyst/ QA Analyst.

Confidential

QA Analyst/ Business Analyst

• Weyerhaeuser Inc, Federal Way, WA, Aug 2001 – Sept 2002
• OEI Automation (Order Entry and Invoicing), May – Jul 2001
• S2K (System 2000) Automation, Jan – Mar 2001
• IPAT (Integrated Process Automation Tool), Nov – Dec 2000
• Enterprise Applications Verification and Validation, Oct 2000
• CRN (Customer Restoration Network), Farmers Insurance, Simi Valley, CA, June – Sept 2000
• Worked as Business Analyst, meeting SMEs, scheduling discussions, gathering requirements, writing Test strategy, planning estimates.
• Worked as QA Analyst (Independent Validation & Verification) on manual, functional, exploratory testing activities utilizing MSI packages for stand-alone applications and work from remote locations.
• Worked as Test Engineer, establishing Proof of Concept for compatibility testing to be carried out from offshore, India, using Citrix metaframe.
• Performed Manual and Automated testing (peak load scenarios, stress & performance) using Rational and Mercury tools, responsible for Test design, Scripting, Execution, Defect Tracking and Reporting.
• Worked as Configuration Coordinator, handling production builds for check-in and check-out of code using cccHarvest tool.