Lead Product Manager/ Solution Architect Resume New Jersey - Hire IT People

SUMMARY:

Senior Product Manager/Architect with over 20 - years of experience in many strategic enterprise initiatives including IoT and ecommerce. Passionate and experienced in creating new products, designing Process and Systems architectures and developing associated business cases and metrics. Mentored and led multiple teams of business analysts and technologist.

TECHNICAL SKILLS:

Analytical
Innovative Thinking
Customer-Oriented
Process Improvement
Strategic planning
Requirements Gathering & Analysis
Client Relationship Management
Team Leadership
Product Lifecycle Management
Product Roadmaps

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Lead Product Manager/ Solution Architect

AT&T IoT: Led product strategy and roadmap of the Connected Car platform for multiple OEMs like Audi, Volvo, Jaguar and Land Rover to create digital customer journeys that helped reduce cost, improve customer service and create new revenue streams.
Drove the design of the M2M platform based on the Telecom Business Process Framework (eTOM) addressing automation of process areas like Product Lifecycle Management, Service Orchestration, Operations Support and Readiness, Fulfillment, Billing & Revenue Management. This created new revenue streams (~5 million) and gave competitive advantage for the client in the Connected Car space.
Led product team of ten engineers and two BA’s to design and implement the product based on API management, micro services and ESB.
Analyzed and prioritized features by collaborating with business stakeholders and pared down feature list by 25% to enable more rapid development of the critical features that increased customer conversion rates by 25%.
Configuration based approach reduced the time taken to onboard new OEMs and costs by 30%.
Instituted continuous service improvements that improved error rates by 13%.
AT&T ISV Onboarding: Led the onboarding of ISVs to online marketplace for AT&T’s 3 million+ SMB customers.
Through market research and analysis, identified the top targeted app categories and apps in the SMB space.
Supported front-door presales and technical feasibility study activities related to onboarding ISV to the app market place and was a top performer creating funnel of 6 ISVs ready to be on boarded in 4 months. Monitored KPIs and optimized our funnels on a weekly basis.
Supported GTM teams by developing collaterals and external messaging that articulates the value proposition and use cases of the product. Provided monthly forecasts and developed pricing structure.
Conceived and owned POC of self-service app market place that demonstrated ability to increase profits for the client by 25% which was the key driver in launching ISV onboarding.
Led team of four (2 engineers, 1 tester, one designer) and used effective Agile processes to assess value, develop business cases, and prioritize stories to deliver the POC.
Worked to improve conversion rates by running split/multivariate tests that pivoted strategy shifting team to new vision of the product.
AT&T Mobility:
Identified business opportunity and customer’s pain points in manual process for customers unlocking devices. Designed a self-service portal for automating it that saved ~$35 - 40K/day in operating costs for the business unit.
Successfully rolled out improvements that helped client’s Big Event handle ~600 orders/minute and implemented mobile dashboard reports that provided better traceability and forecasting of automation rates.
Proposed and implemented inbound agent assisted sales flow solution that augmented upsell and cross sell sales opportunity for the business unit by 50%.
Time Warner & Charter:
Led the solution and design of Omni-channel ecommerce sales buy flow that helped accelerate the time to market and increase customer conversion rates by 30%.

Confidential, New Jersey

Lead Developer

Led the design and development of the ecommerce buy flow, catalog, customizations, and promotions in Oracle ATG with integration to service provider’s billing and activation systems that reduced the client’s time-to-market.

Confidential, New Jersey

Lead Developer

Led a team for a decision tool project that enabled IT management to make informed decisions on the ‘go/no-go’ for production cutover of new Tiered Routing applications. Any deviation of more than 2% was considered to be a failure.
Enhanced the Bill Payment option of the MyAccount application providing Bank Account or Credit Card payment methods using RSA encryption/decryption software that helped protect customer information and comply with a strict data privacy law.

Confidential, New Jersey

Lead Developer

Designed and developed System Monitor module of Communications Convergence Engine that improved the application error tracking process by 70%.

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Lead Product Manager/ Solution Architect Resume

New, JerseY

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