PROFESSIONAL SUMMARY:

• Over 8 Years of IT experience and 5+ Years of experience in Salesforce.com CRM Platform as Business Analyst / Developer / Administrator and integration in Sales cloud and Service Cloud.
• Salesforce Certified Developer ( 401 ) and Administrator ( 201 ).
• Hands on experience in gathering and documenting business requirements. Involved in creating Epics and Backlog Grooming .
• Expert in Documentation of Business process and implementation of improved process measuring KPI’s . Experienced with known technique User Stories for capturing high - level requirements.
• Good in Object Oriented Programming Language concepts.
• Worked on sales cloud and service cloud functionalities like web to lead, Creating and Updating accounts, contacts, opportunities, sales orders, submitting the sales orders, web to case, call center as well as service automation.
• Hands on Experience working with Custom Objects, Custom Fields, Pick list, Apex Triggers, Apex Classes and Visualforce pages .
• Experience in Customization and development of the setup menu by modifying the page layouts, creation of assignment rules, and picking out the list values.
• Experience in Salesforce.com Configuration, such as Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes.
• Experience in Implementing Security model through profiles, permission sets, sharing rules and sharing settings at object, field and record level.
• Worked on creating Report Types, Reports, Dashboards, Dynamic dashboards and scheduling reports.
• Experience in configuring & customizing the Apttus CPQ and CLM tools .
• Hands-on experience in several mid-size, global implementations using Apttus CPQ.
• Extensive experience in customization, configuration, Apex, and integration tools like Apex Data Loader in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experience in Lightning Component and Lightning App Builder .
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Communicated with Salesforce for approvals using web services.
• Hands on development experience in creating Lightning Applications on Salesforce1 .
• Experienced in developing Lightening pages using Aura Framework .
• Experience in importing and exporting bulk data by using Apex data loader .
• Involved in developing and good knowledge on Sales force Object Query Language (SOQL).
• Experience in development of REST API to access the salesforce data using standard REST protocols and SOAP API to integrate organization data with other applications and Bulk API based web services used for custom development.
• Experience in web technologies like HTML, CSS, JavaScript .
• Experience in Testing of development within a staging Sandbox before the final submission.
• Extensive knowledge on migration techniques: Change Sets and Ant­­­ .
• Coordinated with internal and client leadership teams to manage completion of Go-Live test cycles with highest level of patient care and within goals.
• Excellent Problem solving, Analytical, Communication and interpersonal skills with the ability to communicate confidently with all levels of employers.

TECHNICAL SKILLS:

Salesforce Technologies: Sales Force CRM-Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

CRM Modules: Leads, Opportunities, Quotes, Order Management, Account Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Programing Languages: Apex language, Java

Database: SOSL, SOQL

Salesforce Tools: Eclipse, Apex Data Loader, ANT

Configuration Skills: Workflow time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC

Web Technologies: Visualforce Pages, HTML, JavaScript, CSS

Web Services: REST, SOAP

Business Modeling Tools: MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Involved in documenting, reviewing and approval of Business requirements document and functional specifications with Key Business Stakeholders.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Worked on User maintenance: Adding new users, checking the system permissions of the users to restrict or to provide data access, and to modify the existing accounts.
• Engaged in a clean-up process: Removal of duplicate contacts and accounts by merging them or mass updating.
• Configured different page layouts and customized field level security of fields for different objects.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Implemented case management automation - Web to Case, E-mail to Case.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Quote/Proposal and Agreement document generation using Apttus.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
• Developed many Apex classes, controllers, VF Pages, Batch Classes and scheduling their Jobs Creating sitemaps and Robots.
• Designed and developed Visual-Force pages based on the business requirements.
• Used New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Used Lightning process builder for visualizing and creating automated business processes.
• Managing Repositories using Jenkins and GitHub.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Designed and developed the mobile UI screens using JavaScript, Angular JS, jQuery, JSP, Html and CSS.
• Communicated with Salesforce Admins constantly to prepare themselves for customer interaction or support issues.
• Used the data stored in the Salesforce CRM to create reports and dashboard as well as produced information assets to boost business revenue.
• Provided ongoing documentation to colleagues and customers by updating the existing documentation so that they are on track with the novel Salesforce enhancements and releases.
• Automated workflow to keep applications moving quickly through the approval process.

Environment: Saleforce.com platform, APEX Language, Visual Force, Salesforce.com Data Loader, Workflow & Approvals, Apttus CPQ, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential - Mountainview, CA

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Quote/Proposal and Agreement document generation using Apttus.
• Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart.
• Created Apex classes, components and triggers with 100% code coverage using test classes.
• Created Visualforce pages to override the standard functionality in customer portal.
• Created lightning app for the user to create order and add line items.
• Worked on lightning components, event registration, handlers for performing business logics and actions.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Carried out constant bug fixing to maintain hassle free functioning of the platform, and also provided ample support for quality assurance and defect resolution .
• Carried out minor declarative changes and took the responsibility to manage releases into the production.
• Designed and deployed applications as per the Sprint/Iteration schedules.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, Java Script, Eclipse IDE.

Confidential - Dublin, CA

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination.
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating Auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, REST, SOAP, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce Administrator/Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation .
• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions .
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Developed Use Case diagrams by analyzing the business processes followed by UML diagrams such as activity diagrams, swim lane diagrams and work flow diagrams, using MS Visio.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and Customizing salesforce.com application based on the user needs.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Administered Sales force CRM application for Sales, Marketing, and Support departments. Involved in creating multiple analytical reports, with varying degrees of complexity.

Environment: Project Management Tools, Rational, Rational Rose, Salesforce.com Platform, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JavaScript, Reports, Dashboards, Data Loader.MS Word, PowerPoint, Excel .

Confidential

Salesforce Business Analyst

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Environment: Project Management Tools, Salesforce.com Platform, Rational, Rational Rose, Reports, Dashboards, MS Word, PowerPoint, Excel. ymbiosys -

Confidential

Business Analyst

Responsibilities:

• Prepared the appropriate documentation to communicate and validate the information.
• Worked closely with a project team for gathering business requirements and interacted with business users to translate business requirements into technical specifications.
• Developed functional specifications and system design specifications per trading partner requests.
• Performed As-Is/Current-State analysis and drafted To-Be/Future-State processes based on identified requirements.
• Provided comprehensive data selection criteria, and clear data mapping to the development team.
• Demonstrated use of Use Cases, UML, Context diagrams, Swim Lane diagrams, Data Flow (DFD) diagrams etc.
• Executed the project plan for those areas of the SDLC that span from Planning through Testing.
• Assisted in moving contractual information needed for claims processing from claims software to intranet site to facilitate claims processing.
• Extracted large volume of data feed from different sources, performed transformation and loaded the data into various targets.
• Create data flow diagrams, data mapping from source to stage and stage to target mapping documents indicating the source tables, columns, data types, transformation required and business rules to be applied.
• Validated ETL mappings and tuned them for better performance and implemented various performance and tuning techniques.
• Created and Maintained Requirement Traceability Matrix (RTM), tracking relationships between Requirements, Use Cases and Test Cases (using Rational Requisite Pro).

Environment: Project Management Tools, Rational, Rational Rose, MS Word, PowerPoint, Excel.