Sr. Application Support, Architecture & Cloud Services Resume

SUMMARY:

Senior Application Support Engineer with hands - on experience working for Financial, Governance Risk and Compliance, E-Discovery, Credit Card processing, Healthcare industries. L3/L4 international application production support, troubleshooting, system maintenance. Providing Technical Infrastructure, Cloud Services managing for BWise, Confidential 's Governance Risk and Compliance (GRC) suite.

TECHNICAL SKILLS:

Programming: C#, PL/SQL & T/SQL, VB.NET, VB 5.0/6.0, VBA, ADO/ADO.NET, MS SQL Server Reporting Services, ATG application support and programming, Business Objects Crystal Reports, Webi, Perl scripting, Java, XML

Databases: MS SQL Server 2000/2005/2008/2012/2014/2016, MS Access 2000/2003/2007, mySQL, Oracle 7, 8i & 9i Enterprise, 10g, 11g

.NET Platforms: ASP.NET Framework 1.1/2.0/3.5/4.0

Environment, Tools: SQL Server, T-SQL, Oracle, PL/SQL, VB.NET, Java, C#SAP Business Objects, BO Webi, BO Universe Design, Visual Studio, Git, Jira, Interoute, AWS platform, Incapsula, IIS, Apache, Tomcat, Pentaho, Kasey

Operating Systems: Linux, Windows XP/Vista/7/8, Window Server 2008/2012/2016

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Application Support, Architecture & Cloud Services

Responsibilities include:

Responsible for BWise managed hosting, Remote Infrastructure Design, Automation, BWise, Business Objects deployment, Cloud Services management, BWise Infosec
L3/L4 application production support, troubleshooting, system maintenance
International customer support
Implementation and configurations of different modules of BWise
Subject matter, team mentor in SAP Business Objects and database development
Member of technical architecture design team
Monitor, analyze, and report performance statistics and track root cause and resolution
Schedule backup jobs, optimize processes, scripts, stored procedures, indexes
Address technical, functional issues for customers, responsible for incident resolution, change management, release cycle upgrades, ITIL processes
Develop complex Oracle/SQL scripts, procedures, functions, packages
Enabled automation and build toolsets to supplement needs of various business functions.
Documented test and production environment system configurations and support application deployment/installation guide
Business Objects installation, configuration, upgrade, support and troubleshooting
Business Objects Web Intelligence (Webi) development
Constant communication with teams and customers world wide
Auditor of team

Confidential

Senior Application Support Engineer/Database Developer

Responsibilities include:

Provide 24/7 level 2 & 3 technical support for highly sophisticated E-discovery applications using multiple environments/platforms/settings/tools/programming languages.
Develop, design, and support of company’s reporting system using Business Intelligence, Crystal Reports and .NET applications.
Provide 24/7 production support for E-discovery clients.
Responsible for technical support, setup, troubleshooting of IBM Lotus Notes and MS Office products: Word, Excel, Outlook
Responsible for production troubleshooting and providing quality assurance.
Perform Oracle database and application tuning: optimizing indexes/views/triggers/stored procedures/packages
Develop complex Oracle scripts/procedures/functions/packages for various client requests.
Extensive work with PLSQL/Oracle text/Multilanguage support.
Daily database custom work per client request
Research for better practices to optimize production processes
Installation of Business Objects and technical support in various environments: Windows XP, Windows 7, Windows Server
Set up of Projects, scanning, coding, and OCRing of documents
Design system requirements and application development for the eDiscovery department using VB.Net, C#, Oracle, and scripting

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