SUMMARY:

• Experienced business analyst specializing in business requirements documents including in depth industry research with a focus on business flow processes
• Experienced with Scrum, Kanban and Agile methodologies with a strong background in the software development lifecycle
• Interact with key internal client solutions managers to understand their gaps with existing features and tools within our software
• Coordinate and perform software testing with an emphasis on Quality Assurance test case development including test script creation for data validation and testing of enhancements and bug fixes
• Proven track record of multi - tasking business projects including project status reports, design solutions, and meeting business requirement objectives
• End-to-end management of product feature enhancements and development from concept and design to requirements gathering, development, testing and deployment
• Key team player in internal software implementation and configuration with focus on business requirement gathering, UAT testing and user training

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential

• Lead Business Analyst on internal software project including requirements gathering, development prioritization and scope and timeline management
• Organized and implemented team agile environment including team charter, goals and objectives and definitions of done and ready for product backlog items
• Facilitate as a liaison with stakeholders in cross-functional business areas to document business processes including current and future state process flows as well as business use case scenario diagrams
• Elicit and gather requirements for business and technical definitions in order to create and manage all business and functional requirements documentation including user stories/tasks in BRD documents as well as managed in JIRA
• Lead, designed and executed product test strategy including test case development, QA testing and UAT test planning with a proposed release 1 test plan execution (to be deployed October of 2018)
• Facilitate cross-functional daily stand-ups, planning and retrospective meetings to ensure project success and completion
• Scrum master in charge of gathering updates from team members on development and testing progress including removing and mitigating issues causing roadblocks to completing sprints and releases
• Create and maintain all system documentation including user guides, technical guidelines and reporting and validation specific documentation for Release 1 and beyond

Business Analyst

Confidential

• Managed small development team while performing scrum master, research analyst and quality assurance testing roles
• Collaborate with product owner, feature manager, software developers, and client services team to coordinate release cycles, gather feature requirements from clients, and define business processes to streamline development in .NET environment.
• Formed and maintained business requirements and functional specification documentation including user stories, release notes, user manuals, product screen help, internal wiki documents all tracked using JIRA.
• Partner with QA/test analysts to develop accurate test cases, ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business. This includes full compatibility testing amongst desktop and mobile browsers as well accessibility testing for impaired users
• Experienced with writing SQL queries and pulling data from relational databases
• Key member of product design teams to ensure company and product vision stay a leader in the industry
• Ability to leverage technical and business acumen to communicate effectively with executive leadership and their respective teams
• Organized and led continuing education trainings for company business analysts, UX/UI and product team leadership
• Successfully on boarded colleagues with background information about company and product knowledge including software configuration

Confidential

Business Systems Analyst

• Coordinate and provide support to the business with all process implementations, customization's and enhancements between Microsoft Dynamics CRM, AX, Scribe and homegrown asset management software.
• Serve as a liaison between departments (i.e.; ecommerce, Sales, Finance, etc.) in an effort to ensure accurate and timely transaction processing
• Partner with QA/test analysts to develop accurate test cases, ensure proper testing of the proposed solution as well as ensure the final product meets the needs of the business
• Primary analyst responsible for defining the best course of action based on business requirements and effort required in support of organization wide system implementations
• Support the assessment of current processes and evaluate improvements intended to increase workflow and efficiencies
• Responsible for design and documenting of process workflows to help make appropriate recommendations to positively impacting business effectiveness
• Provide production support upon conclusion of all projects including ticket processing, issue escalation up through issue resolution

Application Support Administrator

Confidential

• Administer and assist in end-user JD Edwards’s project implementation including gathering business requirements, design/UAT script testing and internal end-user training and set-up.
• Administer and maintain all accounting systems (MRI, HFM, Essbase) with entity set-up, account set-up and report functionality.
• Test and review product defects for internal company quote engine to be implemented with Salesforce production environment.
• Review and validate daily work order report status of cabinet to panel cross connects to ensure accuracy and consistency.
• Assist development teams with internal company product project processes using the Agile project methodology.

Support Support Analyst

Centennial

• Provided 1 st level contact and problem resolution support for all hardware, software and application issues for US subsidiaries.
• Acted as a liaison between customers and internal Business Analysts to ensure proper problem interpretation and resolution were satisfactory.
• Project administrator for Microsoft Dynamics CRM rollout project for company subsidiaries including gathering business requirements, product implementation and set-up as well as initial and on-going product training for end-users.
• Developed, tested, and implemented custom solutions and reporting for Microsoft Dynamics CRM.