SUMMARY:

Highly experienced client - oriented, efficiency improvement personnel manager, accomplished leader capable of building a motivating and productive team with excellent communication/presentation with outstanding interpersonal skills.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. System Requirement Analyst

• Identification of issues within Homeland Security Presidential Directive-12 (HSPD-12) projects
• Analyze data and provide feedback from DHS internal and external customers to propose new solutions
• Report and escalate to management as needed project problems and/or risks
• Brief senior leaders weekly on project status
• Coordinate and facilitate requirements gathering meeting with DHS Components e.g. Transportation Security Administration (TSA), U.S. Immigration and Customs Enforcement (ICE), U.S. Citizenship & Immigration Services (USCIS)
• Perform business & technical problem resolutions of complicated problems with internal and external stakeholders
• Develop various documents to include Organizational Plans, Functional Requirement, Requirement Matrix (RTM), Dashboards, User Acceptance Plan, Project plans and Project Charters etc.
• Develop project scopes & objectives, involving all relevant stakeholders and ensuring technical feasibility
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Guide and assist the team with an aim to achieve desired outcomes of projects related to Identity Management System (IDMS) and Personal Identity Verification (PIV)
• Perform User Acceptance and Quality Assurance Testing
• Streamline and improve strategies and methodologies to project and requirements management.
• Develop business cases for proposed projects to include needs, benefits, functional requirements
• Manage projects from inception to close out.
• Evaluate user needs and explain technical components of issues related to business in a diplomatic, professional, and timely manner
• Constantly reviewing accuracy of the work progress to validate services and products are up to standard quality
• Lead investigations in myriad streams in order to deliver quality work product
• Research in a new manner and develop techniques for analyzing and measuring quality
• Research and find out innovative techniques and ways for modeling end user behavior
• Research new methods and algorithms for optimizing revenue along with delivering quality
• Facilitate communication between the business customer and IT team

Sr. Business Analyst

Confidential

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Designs new computer programs by analyzing business and functional requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
• Improves systems by studying current practices; designing modifications
• Recommends controls by identifying problems; writing improved procedures
• Defines project requirements by identifying project milestones, phases, and elements; forming project team
• Monitor projects form inception to close-out by tracking activity; resolving problems; publishing progress reports; recommending actions
• Maintains system protocols by writing and updating procedures
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users
• Maintains user confidence and protects operations by keeping information confidential
• Prepares technical reports by collecting, analyzing, and summarizing information and trends
• Provide a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions
• Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributes to team effort by accomplishing related results as needed
• Participates in user acceptance testing and testing of new system functionality
• Conducts change impact analysis to assess the potential implications of changes and documents court business rules, functions and requirements
• Tracks and fully documents changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
• Worked closely with the Identity and Access Management (IAM) team on identifying business requirements

Requirement Analyst

Confidential

• Coordinated and facilitated focus group meeting on Technical system upgrade
• Brief senior leadership weekly with project status updates
• Conducted various documentation development and update to include requirements documents, testing plan documents, Application User Guides, System design, Develop Roles Survey
• Define and document business & functional requirements, develop specifications and partner closely with IT to define solution
• Communicate with 240 VA facilities on the Personal Identity Verification ( PIV) business requirements and PIV system changes/ updates
• Conduct User Acceptance Testing (UAT) on system changes
• Performed technical and pricing analysis
• Knowledgeable on the end-to-end System Development Life Cycle (SDLC) solutions, models, processes to track and control change during development instituting Build Management & Release Management principles
• Create a robust but unobtrusive requirements infrastructure for the HSPD-12 PMO
• Serve as subject matter expert to the PIV Program Office

Sr. Deployment Team Lead

Confidential

• Assist in documentation writing, which accompanies the Personal Identification Verification (PIV) project. Conduct system testing and trouble shooting system issues on version 1.0 of PIV Enrollment system.
• Served as senior Helpdesk analyst
• Correspond with Sr. Project Manager daily updating status report of deployment status.
• Travel to various VA facilities serving as deployment lead, coordinating and conducting employee classroom training with on the job training, meanwhile constantly interfacing with VA departments heads providing knowledge expert information on HSPD-12 requirement.
• Configure and test PIV dedicated workstations which facilitates the issuance of PKI certificates
• Assist Sr. Project managers with the correct implementation Identity Proofing, Electronic Fingerprint capturing and Initiating Background Investigation transmittal of all Veteran Affairs (VA) employees to include contractors and affiliates
• Assist and planning, coordination and execution of short term project plans
• Prepare status and expense reports or other working documents related to project issues
• Oversee pre-deployment planning process, including training planning, process documentation, and travel schedule and onsite activities with clients
• Develop concept papers outlining project objective which achieve specific programmatic goals, research issues pertaining to project plans and document findings
• Proficient in all the requirements pertaining to meeting the presidential mandates under HSPD-12 directive
• Continuously verify and update confidential information pertinent to PIV project deployment team; in addition distribute PIV cards compliant with presidential order HSPD-12

Human Resource Assistant

Confidential

• Compose correspondence and follow-up memos pertaining to Plans and Operations Division, for transmittal to other Air Staff offices and outside agencies for review
• Research, coordinate, organize data, and format information in accordance with the current guidelines concerning Human Capital (HC), Resource Management (RM) polices and procedures as stated in the current Department of Defense (DoD) policies
• Brief the Department head of the Plans and Operations Division and staff members of any changes, or important events directly affecting the department.
• Continuously maintain and update SAF/IAPC products to preserve validity and accuracy in all aspects of HC, RM areas
• Assist and execute administrative and management projects pertaining to the hiring process of SAF/IAPC potential employees.