SUMMARY:

• Business Analyst with 7+ years of experience in Banking, Insurance, Retail and Healthcare domains.
• Proficiency in entire Software Development Lifecycle (SDLC), SCRUM Framework using Agile Methodology and Iterative Software Development Life Cycle Process.
• Proficient in designing, capturing, consolidating, and maintaining key metrics with Agile and Scrum Protocols.
• Analyzed and defined business processes both "AS - IS" and "TO BE".
• Highly proficient in working with Users and Stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.
• Solid knowledge and experience of Business Process Engineering/Re-engineering (BPR).
• Expertise in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
• Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
• Hands-on expertise in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, & Timing Diagrams.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification.
• Well experienced in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Excellence in designing and executing Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Performed Integration, Regression, Sanity, Functional Unit and System Testing, Load Testing, Stress Testing and Performance Testing.
• Experienced in conducting, User Acceptance Testing (UAT), Black Box Testing, GUI Testing, Data Driven Testing, Back End Testing.
• Expert at managing multiple projects simultaneously with excellent time management skill and meeting deadlines.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, NJ

Responsibilities:

• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Conducted interviews with key business users to collect requirement and business process information for the loan process including set-up Account Information, New Loan set-up, Escrow Analysis, the Appraisal, Credit, income and Title functionalities.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed.
• Conducted Functional requirement specification and User requirement specification reviews and walkthroughs with the designers, developers and stakeholders.
• Worked and discussed the changes with change management to get approvals for the scheduled release.
• Served as a technical point-of-contact and assists subject matter experts in developing Loan Originations System.
• Wrote Technical/Functional specifications documenting all LOS configurations and modifications.
• Uploaded Technical and Functional requirements and then traced them with their Business requirements provided by the Business.
• Workeded closely with Business, QA, and Developers to design LOS functionality that meets the needs of the Business.
• Followed up with queries and questions regarding defects that had been logged to ensure their respective solution is in place moving forward in the project.
• Developed strong working relationships with risk and technology stakeholders to deliver new LOS functionality.
• Involved in performing User acceptance testing (UAT).
• Worked with Quality Assurance team to review the test scripts against the functional specification and helped them create scenarios which would test the system end to end.
• Worked closely with the data model team to review the data model and validate them.

Sr. Business Analyst

Confidential - Chicago, IL

• Acted as a liaison between stakeholders and software development team to gather requirements.
• Interviewed client employees for all three projects: investment, research and trading to gather information, understand user requirements, define business scope and developed specifications.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them.
• Conducted GAP Analysis for training purposes between existing application and proposed integration of new system.
• Involved as a Scrum Master in all phases of Scrum software development life cycle under agile framework, created user stories and documented them into product backlog.
• Due to the extensive documentation between different Scrum teams, used MS SharePoint 2010 for easier communication.
• Assisted in QA through development of quality assurance artifacts.
• Project Reporting to business users/management using Spotfire.
• Collected sign offs and approvals from business users and keeping them in MS SharePoint controlled environment.
• Created UML diagrams using BPMN.
• Used PIVOT tables in Excel to quickly extract important information from the data fields.
• Raised tickets for Change Management.
• Performed data modeling, data mapping and XML mapping.
• Conducted functional walk through, User Acceptance testing (UAT) sessions.
• Worked with IT Team and written SQL queries for testing, implementation and user acceptance testing.
• Used MS Access to develop simple, personal database-management systems.

Environment: MS Word, MS Excel, MS Visio, MS Project, UML, RUP, MS SharePoint, SQL, XML.

Business Analyst

Confidential - Chicago, IL

• Created detailed diagrams such as Use Case Diagrams, Data Flow Diagrams (DFD's), Activity Diagrams, Sequence Diagrams, Entity Relationship (ER) Diagrams and Workflow Diagrams for integrating Policy Center and Claim Center data.
• Interacted with various Business Owners and Stakeholders to define the goal, scope, deliverables, timelines, deadlines, significance and launches of various features.
• Conducted JAD (Joint Application Development) sessions and walkthroughs by involving Stakeholders, Product Owners and Development Team.
• Designed and implemented basic SQL queries for QA reporting and data validation.
• Performed Data Mapping and Logical/Conceptual Data Modeling. Created Class Diagrams and used SQL queries to filter data from Policy Center to Claim Center.
• Worked with the development team to made sure that they understood the user requirements.
• Produced different client reports using different visualization techniques by data analysis and interactive Tableau dashboards based on business requirements.
• Facilitated various Scrum ceremonies such as Backlog Grooming Meetings, Daily Standup Meetings, Sprint Planning Meetings, Sprint Review Meetings and Sprint Retrospective Meetings.
• Requirements were recorded in JIRA application; extensively used this tool for User Stories, Tasks, and Issue tracking.
• Involved in designing business requirement collection approach based on the Agile/Scrum.
• Responsible for creating UML Diagrams (Use Cases, Activity Diagrams and Sequence Diagrams) in order to capture the dynamic behavior of different applications.
• Participated in User Story reviews with business and technical team to ensure the solution design is in line with the current system set up.
• Interacted with Product Owner & Agile Development Team on documenting Scrum artifacts like Product, Release & Sprint Backlog, and Burn Down Charts.
• Conducted walkthrough sessions with development Team to ensure the requirements were met.

Environment: Agile/Scrum, JIRA, MS Visio, SharePoint, JustInMind, Tableau, MS Word, MS Excel, MS PowerPoint, MS Access, MySQL Server, RUP, UML, Smart Draw.

Business Analyst

Confidential - Columbia, MD

• Involved in Business Analysis for Inbound and Outbound Transactions. Provided day-to-day EDI translator support.
• Served as a primary point of contact to bring new trading partner onboard.
• Performed GAP Analysis between partner specs and internal system requirements by matching HIPAA implementation techniques.
• Tested HIPAA Transactions and Code Sets Standards such as 837/835, 270/271, 276/277 transactions.
• Created maps & layouts for HIPAA as imposed during Electronic Data Interchange (EDI): 837 - Claims and Encounters, 834 - Benefit Enrollment and Maintenance, 835 - Claim Payment/Advice, 270/271 - Eligibility Benefit Inquiry and Response, 277/275 - Claim Request for additional Information and Response, 276/277 - Claim Status Request/Response.
• Analyzed and identified gaps/issues in claims, encounters and remittance advice process flow.
• Monitored revenue cycle process and implemented ICD-9 & ICD-10 mapping and crosswalk analysis.
• Converted X12 data to XML (using DI) and verify the data by performing schema validations.
• Created Use Case Diagrams and Test Cases for federal employee program.
• Rendered X12 Syntax Integrated Testing, Balancing Testing, Code Testing, Specialty Testing and Trading Partner Specific Testing when environment is upgraded.
• Performed re-testing in order to verify resolution of defects.
• Collaborated with project team, project leads and project managers, and fostered with them to review plans, systems testing and overall testing of software.
• Provided support during the integration and UAT.

Environment: NPS, EDIFECS, Rational Requisite Pro, Rational Rose, Rational Clear Case, MS Office, MS Visio, XML, Java, TOAD, Quality Center, MS Project.

Business Analyst

Confidential - Dallas, TX

• Followed a structured approach to gathering and formalizing Business Requirements expressed by Managers, Process Owners and Operational Users of the information system.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Worked on Requirement gathering and analysis for Identity and Access Management tools implementation.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Assured that all Artifacts were in compliance with corporate Agile Policies and guidelines.
• Developed procedures for processing of data and made Process Flow Diagrams.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Analyzed the AS-IS system to prepare a TO-BE system concept.
• Captured core business process information, business rules, business entities and other relevant information.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed Functional Specifications and Q/Testing Requirements.
• Developed Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace each software requirement.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Developed Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.

Environment: MS Word, MS Excel, MS Visio, MS Project, PL/SQL, Oracle, RUP, UML.

Business Analyst

Confidential - Franklin Lakes, NJ

• Created business requirements, functional specifications and use cases for content management application including workflow, file management, image management, web page layout and security.
• Worked on e-Business and e-Marketing data collection, design, implementation and reporting.
• Worked with the Project Manager for planning and organizing the project activities.
• Organized JAD Sessions to resolve issues and conflicts, and to arrive at quick agreements regarding the system architecture design.
• Created data mapping specification document.
• Planned and worked with the online marketing team to develop Direct-to-Customer initiatives.
• Worked with development team for handling of shopping cart and accounts management.
• Analyzed and documented the limitations of billing system.
• Wrote Test Cases based on the business requirements that involved market risk analysis and risk management.
• Created programs to analyze legacy system data and generated error reports.
• Participated in various meetings and discussed enhancement and modification request issues.
• Worked on E-commerce tools such as Paid search engine listing development, optimization, administration and ROI tracking (AdWords, Overture & ePilot) and SEO strategy development.
• Actively interacted with other corporate departments, including executive, shipping, legal and information services as well as vendor relationships.
• Worked on Email, Search Engine Marketing, Display Advertising, Webcasting, Social Media and other campaigns with extensive knowledge on CPC, CPM and CPA.

Environment: Web Logic, Google Analytics, MS Visio, Rational Requisite Pro, Rational Rose, Rational Clear Quest, MS Project, Test Director, Oracle, Java Script, MS Office Suite, MS Visio.

TECHNICAL SKILLS:

Methodologies ITIL V3, RUP, SDLC, Agile, SCRUM:

Languages: JavaScript, VBScript, C, C#, C++, SQL, .Net, VB, Developer 2000, UNIX Shell Scripts.

ProjectMgmt,Design & Case tools: MS Project, Team Foundation Server, Visio, Rational Rose, Requisite Pro, Clearcase, ClearQuest, Ab Initio, Balsamiq.

General: MS-Office (Word, Excel and PowerPoint)

Databases: Oracle 8/9i/10 g, SQL Server, MS Access.

Tools: Quick Test Pro 9.2, Quality Center 9.0, Win Runner 7.X, TOAD, Oracle, Bugzilla

Operating Systems: MS-WINDOWS, MS-DOS, NT 4.0, UNIX.

Quality Management: Six Sigma, TQM, JIT and Lean Manufacturing

Databases: Oracle 8/9i/10 g, SQL Server, MS Access.