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Director Enterprise Program Delivery And Portfolio Management Resume

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Bethesda, MD

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PROFESSIONAL SUMMARY:

  • Senior IT leader delivering digital transformations and organizational change.
  • Drives design and delivery of strategic plans, implementing complex business initiatives through influence, thought leadership, and business partnerships.
  • Develops and directs high - performing global teams that consistently deliver business results leading to long lasting enterprise success.
  • Grew Medical Benefit Management technology product organization by 400% over 2 years .
  • Scaled organization, standardized client implementation process and built product capability roadmaps
  • First large-scale Agile program ( $30M+ ) delivering Contact center and service delivery digital transformation 4-month faster resulting in $38M+ productivity improvement
  • Reduced time to market by 35% for 100+ project pharma manufacturer drug reporting portfolio, delivering $60M+ revenue annually

AREAS OF EXPERTISE:

  • Business relationship management (BRM) Demand management Digital transformation
  • Project portfolio management (PPM) IT roadmaps Talent development
  • Enterprise project management office (ePMO) IT governance Post-Merger integration
  • Organizational change management Strategy delivery Agile and hybrid delivery models experience

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Director Enterprise Program Delivery and Portfolio Management

Responsibilities:

  • Recruited to advance IT portfolio management and program delivery supporting the fast growing $35B+ Specialty Pharmacy and Care Management business.
  • Transformed role from order taker to strategic business partner through relationship management.
  • Introduced roadmaps and established governance to align and prioritize IT demand with senior leadership.
  • Increased scope of responsibility over time from $35M to $100M+ annual capital investment portfolio through business growth and inclusion of Product Innovation, and Pharmacy Operations portfolios.
  • Accountable for delivery of product development and process improvement initiatives delivering $100M+ EBIT growth in 2018.
  • Grew Medical Benefit Management technology product organization by 400% over 2 years
  • Scaled organization, standardized client implementation process and built product capability roadmaps
  • Brought in to focus and shift direction on underperforming Specialty Pharmacy digital transformation program.
  • Resulting in delivery of new $40M custom build application in 9 months delivering $16M in-year savings and on track for $75M+ bottom line growth in 3 years
  • Reduced time to market by 35% for 100+ project pharma manufacturer drug reporting portfolio, delivering $60M+ revenue annually
  • Implemented 23 Robotic Process Automation (RPA) use cases leading to $3M in-year productivity gains
  • Grew Enterprise PMO team by 300% . Built high performing team of 80+ project and program managers including integration and process standardization for 3 acquired companies

Confidential, New Jersey

Director IT Delivery Global Customer Service

Responsibilities:

  • Contact center and service delivery digital transformation program
  • Introduced new Salesforce.com Service Cloud platform to support mission critical processes
  • First large-scale Agile program ( $30M+ ) in Philips
  • First combination of Scrum and Computer Software validation in Philips
  • Delivered first release to 3,000 users 4 months faster , with high user satisfaction
  • Realized $8M savings in 2013 after deployment to 60% of user base, and $38M productivity improvement in 3 years
  • Used as IT strategy proof point by enterprise CIO to capital markets in 2012
  • Featured in 2013 Dreamforce opening keynote with on stage demo
  • Service contracts offering business transformation program, requiring changes to SAP ERP, multiple CPQ (Configure Price Quote) and service delivery tools.
  • Transitioned from traditional project-based approach to continuous capability development team, releasing on fixed cadence with separate deployment team to bring additional countries and lines of business on board.
  • Improved predictability and reliability of releases, while increasing flexibility in scope.

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