SUMMARY:

• Manage IT Retail projects from inception to completion.
• Bring strong experience in IT related to retailing, apparel, fashion, luxury accessories, high - end consumer electronics, shipping companies with worldwide distribution.
• Conduct business analysis and IT audits to assess compliance with new requirements.
• Design and deliver level I, II, III tech support platforms and training programs for internal and external clients to provide the best of class customer satisfaction.

SKILLS:

SAP, Confidential, iVend, eCommerce, networking, virtualization / cloud, digital signage, POS, mPOS, project management, team management

Confidential EXPERIENCE:

IT Retail Consultant

Confidential, Sacramento, CA

Responsibilities:

• I am currently supporting some previous clients for projects related to e-commerce, CRM, Wiki/central repository sharepoint

Director - IT Consulting

Confidential, Sacramento, CA

Responsibilities:

• I worked as director for consulting services with focus on retailing, e-commerce, and mobile applications integrated to ERP such as SAP, Navision
• I managed a team of consultants
• I supervised deployment complete IT infrastructure for new stores allocating resources required to complete project tasks
• I maintained relationships with regional channel of resellers and SAP business partners providing support and technical expertise
• I delivered webinars, workshops and training classes with certification.

Project Manager

Confidential, Folsom, CA

Responsibilities:

• I worked as freelance consultant in IT with focus on retailing, e-commerce, and mobile applications
• I offered consulting services to medium-to-large companies worldwide
• I provided IT assessment and completed business analysis based on the customers’ requirements
• I conducted audits and delivered “As is” analysis and “To be” recommendations.

Co-Owner

Confidential, Folsom, CA

Responsibilities:

• Offered consulting services to medium-to-large companies worldwide.
• Provided IT assessment and completed business analysis based on the customers’ requirements.
• Conducted audits and delivered “As is” analysis and “To be” recommendations.

Senior IT Project Manager

Confidential, Folsom, CA

Responsibilities:

• Designed, delivered and managed international retail projects in a timely manner, ensuring they meet cost, technical and business objectives.
• Created and delivered roll-out plans involving system integrators and business partners in each country.
• Performed system configuration of applications creating lab environment and designing UAT cases.
• Conducted business analysis to identify customer requirements, documented functional design of customizations liaising between client and development team and performed QA on the customization.
• Delivered training courses and workshops to end users, administrators and business partners' personnel delivering official certification.
• Conduct assessments and deliver “As is” analysis and “To be” recommendations.
• Provided up to fourth level technical support to business partners’ technicians not normally available through tech support center.

Director, Retail Technical Services

Confidential

Responsibilities:

• Managed a large international team for on-site installation, training and technical support.
• Managed relationship with foreign system integrators and POS/payment suppliers.
• Designed and managed the retail data warehouse system and the official package of reports for the stores, country offices and headquarters
• Provided training to the end users, the country managers and IT administrators

Senior Retail Consultant

Confidential

Responsibilities:

• Managed worldwide retail projects for large Italian fashion companies such as Benetton, Prada, Eldo, Cerrutti, Corneliani, Marzotto, Marlboro Classics, Moreschi Shoes, Swarowski, Ittierre, Diesel, Confidential

Large Account Area Manager

Confidential

Responsibilities:

• Responsible for the fulfillment of world-wide e-business and retail/ Confidential projects for major international accounts at one of the most important Italian Confidential business partners which owns the most implemented ERP package for Confidential AS400 environment

Management Consultant

Confidential

Responsibilities:

• Provided consulting services on:
• Business analysis
• Development of marketing and sales plans (market research).
• Customer satisfaction and retention, designing of track and control systems for surveying.
• Budgeting, sales force management (sales representatives and distributors).
• Manufacturing (MRPII), TQC, EN ISO 900x and logistics (EDI) management.
• Delivered training services:
• Obtained the certificate of senior trainer (with about 350 course-days) in some of the most important companies such as Banca di Roma and Deutsche Bank for:

Area Manager

Confidential

Responsibilities:

• Started the operations of the company in Northeast Italy.
• Managed the operations of the branch from sales management and technical force recruitment to direct.
• Promoted major accounts such as Benetton, Coin, BMW and Zanussi.
• Since the local market was not deregulated, the company had to close its operations in Italy at the time

Account Manager

Confidential

Responsibilities:

• Served as an IT liaison between the internal Confidential IT, marketing managers and the customer’s IT logistics, purchasing, financial and administrator managers.
• Was a speaker for the company’s supplied services

Programmer and Analyst

Confidential

Responsibilities:

• D-Base and R-Base programmer, Base, Windows and Bull GCOS 6 e HVS 6 O.S. Admin.
• Performed analysis of the clients' requirements, installation, test and training to the end users for the software solutions I designed after sales management and support