SUMMARY:

• A proven track record of improving both the bottom line and performance through operational improvements, team development, cost savings and creating efficiencies.
• An astute, innovative IT Director and Senior program/project manager with 25+ year’s success with aligning IT functions to key business objectives thereby achieving dramatic bottom - line results.
• A technical and business champion who can lead change, optimize performance, and deliver projects.
• Consistently demonstrating excellence in managing diverse portfolios within: software development, business operations, technology deployment, compliance, process optimization, and enterprise implementation arenas.
• Adept at building and leading top-performing teams, developing employees, and managing resources both on and off shore.
• Team builder, presenting from main-line staff to C-level decision makers, achieving commitment, buy-in, and engagement.
• Strategic business sense with a keen understanding of business priorities.
• Reputation for fearlessly championing optimization initiatives.
• Repeated and demonstrated pattern of creating added value, generating cost savings, improving efficiency, and building solutions for long term success.
• Consistently raising the bar to improve, innovate, and manage for the long term.

KEY COMPETENCIES:

• Department P/L Responsibility Client/Contract/Vendor Management Enterprise Architecture & Design
• SOX, HIPAA, PCI, NERC, CIP Compliance Background in Development & Database Business process Re-design / Transformation
• ERP & CRM Implementation Release Management Global IT Team Management
• RUP, Waterfall, Agile, SCRUM, DevOps Establishing/Improving PMO Offices Cloud and Datacenter Operations
• Managed Teams/Groups from 2 - 80 Staff Development & Mentoring Financial Systems

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

IT Director

Responsibilities:

• Established and led multiple teams to redefine and consolidate IT into a unified group to better align with business needs.
• Transformed group from a straight cost center, into an effective partner in cost reduction and operational efficiency.
• Established and built internal project management office as well as establishing and enhancing PMOs for multiple clients.
• Created professional services group while serving as program/project manager for several high-profile clients.
• Currently evolving the information technology team into a revenue generation partner by leading software/hardware development program of 2 commercial multi-tenant/multi-client Azure cloud-based enterprise SaaS application suites.
• Authored and overseeing 2 utility patent applications in both software and hardware design.
• Increased company revenue 40% through improved client engagement and streamlining of internal operations.

Confidential

Program manager

Responsibilities:

• Saved $1.8 million through effective vendor management and internal resource development.
• Program manager for $6.2 million refactoring effort to meet audit requirements relating to CIP.
• Established policies and procedures to enhance current compliance as well as provide a more robust platform to meet evolving needs and requirements.
• Saved $1.2 million through effective program management and contract improvements.
• Established a trust relationship with generation that enhanced future operations and coordination.
• Saved $1.8 million by through project consolidation leveraging common functions between platforms
• Established change management process ensuring proper oversight and decision-making process as well as providing strict documentation of change management needed to meet federal audit requirements.

Confidential

Responsibilities:

• Saved $2.2 million for the client by returning the project to schedule and meeting rapid deployment goals.
• Eliminated scope creep and project delays, thereby avoiding client-imposed penalties.
• Enhanced productivity by reworking project portfolio.
• Increased revenues 10% by discovering opportunities for add-on projects.
• Improved SLA response times and then consistently exceeded them by 50% or more.
• Ensured compliance with SOX & HIPAA and client requirements by introducing audits and controls.
• Streamlined workflow by implementing tools for tracking, managing, and reporting on projects.

Confidential

Responsibilities:

• Managed portions of the global SAP implementation and helped establish international guidelines between corporate groups
• Spearheaded the global reengineering of business and IT processes for a mining company.
• Led the redesign and standardization of IT processes to eliminate global and country-specific deficiencies.
• Enhanced PMO operations by creating procedures that became organizational standards.
• Reduced SOX audit findings 99% in 1 year by implementing programs to resolve compliance issues.

Confidential, Phoenix, AZ

Senior Manager PMO

Responsibilities:

• Rescued high-profile projects and met all deadlines and requirements.
• Improved PMO operations by introducing standardized procedures and metrics.
• Worked with PMO leadership to build corporate-wide processes and tools enhancing operational efficiency
• Led a critical audit project to meet FINRA, Federal Reserve, SEC, and Homeland Security requirements.
• Reduced risk by managing a company-wide remediation effort to achieve IRS compliance.
• Saved $1.5 million by introducing a comprehensive tool set for project management, financials, cost control, forecasting, and reporting.

Confidential, Phoenix, AZ

Director of IT PMO & Enterprise Applications

Responsibilities:

• Reduced risk and achieved savings for clients by eliminating issues that could incur fines.
• Delivered a critical SOX/HIPAA/PCI audit compliance toolkit for to multiple clients.
• Dramatically reduced processing and audit times by automating SOX, HIPAA, and PCI controls.
• Led professional services group specializing in ERP deployment and customization for multiple clients
• Directed global ERP implementation for Confidential
• Managed development teams for Confidential ’s EPF hospital management system
• Managed Oracle financials implementation for Confidential
• Managed HR portion of SAP deployment for US and international operations at Confidential
• Implemented multi-client multi-tenant Medicare billing and fraud prevention solution for Confidential
• Led teams at Confidential in financial service center to implement Oracle financials and integrations with current systems
• Brought 4 commercial software and hardware solutions from conception to market