SUMMARY:

• Over 7+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge including 4+ years of experience as a Salesforce CRM Administrator, Developer and Consultant.
• Certified Salesforce.com Developer and Administrator with 4 years’ experience in Administration, Configuration and Customization, Requirements/Business Analysis, Implementation, Data Migration and Support of Salesforce CRM.
• Experience in developing the Apex Classes, Apex Triggers, Asynchronous Apex, Visualforce pages and Web services enforcing best practices of apex programming.
• Good understanding of Sales cloud, Service cloud and Marketing Cloud usage.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Expertize in using SOQL queries and DML operations in apex programming respecting the salesforce governor limits.
• Extensively worked on salesforce reporting and created Reports, Dashboards, Custom report types as required.
• Hands-on Experience on the API testing using web services
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Creating Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Lightning Process Builder, Page layouts and search layout.
• Hands on experience in deploying the components using Eclipse force.com IDE and Change sets.
• Experience in implementing Live Agent, Web-to-Case and Email-to-Case.
• Hands on Experience in installing and configuring App exchange products such as Timba Surveys, Mail chimp etc.
• Hand on Experience on SOAP API, REST API, Call outs, Batch and Schedule Apex Programs.
• Involved in Data Integration and Migration using Force.com Apex data loader, Dataloader.io and web based import wizard.
• Hands on experience in developing pages using web technologies such as HTML, XML, CSS, JQuery, Bootstrap, JavaScript and AJAX.
• Involved in developing Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience in writing Apex Test classes to achieve75% code coverage before deploying the code to production.
• Provided customer with best practice solutions as related to Salesforce CRM.
• Excellent analytical, de-bugging skills and documentation skills.
• Wrote Shell scripts and Perl scripts for day-to-day Administration and create Perl scripts to automate the deployment.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Extensive experience in data migration and integration using Data Loader.
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Proficiency in Object Oriented Languages like Java, J2EE, C, C++, C# and other Java technologies.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Extensively worked on Hudson, Jenkins, Team City and Bamboo for CI and for End to End automation for all build and deployments.
• Extensive experience using MAVEN and ANT as build tools for the building of deployable artifacts (jar, war & ear) from source code.
• A team player with effective interpersonal and communication skills, adapt at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex, SOQL, SOSL, DML, Asynchronous Apex Visualforce Pages, Triggers, Custom Objects, Custom Settings, Service Console, Lightning Process Builder, Service Cloud, Sales Cloud, Marketing Cloud, SOAP and REST Web Services.

Salesforce Tools: Apex Data Loader, Datloader.io, Eclipse, Connect Offline, Workbench, Timba Surveys, Mail chimp.

Databases: MS Access, MySQL, Oracle.

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008 , Linux, Unix

Languages: JavaScript, HTML, CSS, AJAX, XML, DHTML, C, JSON

Other Tools: MS Office Suite, MS Project, WebLogic

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Salesforce Developer/Admin

Responsibilities:

• Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes.
• Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.
• Working with management and end-users to create and manage workflow rules, data validation, processes and flows.
• Work directly with Business POC's and independently perform development, testing, implementation and documentation relates to the SalesForce.com development.
• Experienced in Data Migration using Apex Data Loader, and Third Party ETL tools like MS-SSIS, Informatica.
• Created page layouts, search layouts to organize fields, custom links, related lists and VF Pages on a record detail and edit page.
• Experience working on the permission set to Enable update to Managers fields without triggering the Standard Opportunity Validation rules.
• Experience working on sales .and mostly on Standard opportunity & Account Object.
• Created a Pop up on the Opportunity stranded Page when even the customer fills the Opportunity Fields if they are missing to check the Check box we need to show a Pop-up Message Without an error.
• Conduct Release Management tasks required to promote tested functionality from sandbox into a production environment.
• Migrate Child org customizations like Custom objects, Custom Tabs, Record Types and Page Layouts to Parent org using Eclipse IDE.
• Migrated Child org data like Accounts, Contacts, Activities to Parent org using Apex Data loader.
• Migrate Child org Reports, Report types, Dashboards, Email templates to Parent org using Eclipse IDE.
• Created a Batch Class for the Deletion of the unwanted files Every Day.
• Created a Sharing rules to give the Read/Write Access to for the Manager.
• Mostly worked on the Admin Support Issues for the Team on Sales Support, Field access Issues.
• Experienced in Sandbox Management, Data Management and User Management.
• Experience in working on source control tools like Tortoise SVN, CVS, IBM Clear Case, Perforce, and PVCS.
• Participate in the training and implementation of new CRM software solutions (including Salesforce), acting as contact between software support teams and clients.
• Experienced working on the Validation rules & Data Loader.
• Experienced working on some of the Apttus Admin issues, Quotes Issues and MDF Activity issues on the Default Currency Issues.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Leveraged clients existing IT framework/CRM system for better data visibility and system integration.
• Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.
• Facilitated the creation of test scenarios and test scripts.
• Integrated and administered Salesforce for Outlook (SFO) for large end-user base
• Performed customization using Apex and Visualforce
• Strong knowledge and experience in Siebel System Administration, Management and Production Support, including deployment and migration activities from Development through to Production.
• Lead Developer on subsequent projects integrating Siebel/Salesforce with proprietary systems.
• Frequent formal and informal client interaction
• Creation of Web Services in C# to integrate our internal systems.
• Strong experience in Salesforce Development and Design
• Exceptional proficiency in Apex Classes Visualforce Migration Tool and other programs in Salesforce developer toolkit.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experience in working with Visualforce pages, Apex language.
• Extensive work experience in complete software development life cycle Agile methodology including Business interaction, Requirement Analysis, Software Architecture, Design, Development, Testing and Documentation phases.
• Experience working on Apex Batch Jobs, Scheduled Jobs.
• Expertise in APIs, REST API, SOAP API and BULK API.
• Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.
• Hands on experience on creating Custom Object.
• Used SOQL, SOSL for data manipulation needs of the application using platform database objects.
• Used data loader for insert, update, and bulk import or export of data from salesforce.com objects.
• Designed and developed service cloud and integration.
• Involved in data migration from traditional apps to salesforce using data loader utility.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, ETL Tool, Email Services, Security

Confidential, Park Ridge, NJ

Salesforce Admin/ Developer

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Hands-on experience on Salesforce Cloud functional testing.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Unit testing, for the customizations and developments done during the project.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Sales Force CRM such as create/modify pick-lists and lookup fields.
• Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Experience in using Bootstrap, HTML, CSS and JavaScript Libraries in Visualforce pages.
• Extensively worked on Salesforce.com sandbox and production environments including creating Full Sandboxes for Testing and Deployment between Developer and Full Sandboxes using Eclipse and Change Sets.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, ETL Tool, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for customization of Salesforce.com for Global Account Managers and Strategic Account Sales representatives.
• Setup and deployed Salesforce.com from the ground up for 1250+ users.
• Designed and defined the Organization Role Hierarchy and assigned users to those roles.
• Implemented Security and record level access using Role Hierarchy, Organization Wide Defaults (OWD), Sharing rules and Manual Sharing.
• Defined profiles and configured the Object level access settings and field level access settings to each profile while creating the fields for an Object.
• Enhanced functionality to Salesforce.com that included development of custom page layouts, user profiles, Queues, User Groups, Record types, custom objects, validation rules and workflow rules.
• Developed Components, automated Workflows and custom Approval Processes for sales opportunities, ICB Requests, OA Requests and CE Requests.
• Developed Integration for salesforce.com with Experian System for getting the Credit Check for all the Business Accounts.
• Developed Integration the Work Order system with Salesforce.com application using C#.
• Configured and developed the Salesforce application with Apex coding and visual force pages.
• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Integrated Salesforce.com to back office systems for bi-directional data exchange using C# that automated information exchange to the back office MYSQL databases.
• Used Apex Data Loader service for loading the data in to Salesforce Application using CSV files.
• Implement general customizations and configurations in SFDC required for the User Interface to function as designed per the requirements.
• Build Apex code to Integrate Salesforce with Callidus: Sales Performance Management and Incentive Compensation software.
• Involved in writing the APEX Batch jobs for data conversion for the Production data.
• Actively involved in integrating the AppExchange Jigsaw application for Accounts, Leads and Contacts.
• Deploy the solution from the sandbox to the production instance Test the production environment for new features to ensure existing SMB Pilot and National functionality is not negatively impacted.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Planned and implemented the requirements gathering strategy.
• Developed several Apex Triggers, Classes and Apex API based - C# classes during the project lifecycle.

Environment: APEX, Triggers, Visual Force, JavaScript, Validation Rules, HTML, WSAPI 19.0, SOQL, SOSL, Web Services, AppExchange, XML, Workflows and Approvals, Apex Data Loader 18.0, Eclipse, Jigsaw, Visual Studio 2008, C# and MYSQL.

Confidential

Java Developer

Responsibilities:

• Followed Test Driven Development (TDD), Scrum concepts of the Agile Methodology to produce high Quality Software.
• Extensive use of Ajax and JavaScript for front-end validations, and JavaScript based component development using EXT JS Framework with cross browser support.
• Developed web pages implemented using JavaScript toolkits Ext-JS, AJAX.
• Used XML parser APIs such as JAXP (SAX, DOM) and other technologies like SOAP, WSDL and UDDI for implementing Web services.
• Developed EXT-JS controllers, stores, views and used other different input and output components for the web application.
• Used JavaScript for the client-side validations and Spring MVC Framework for developing Enterprise web application.
• Developed user interface using Spring MVC, EXT-JS and involved in configuring web.xml and servlet-context.xml according to the Spring MVC framework.
• Configured the Hibernate configuration files to persist the data to the Oracle 10g Database.
• Involved in unit testing, integration testing, and SIT and UAT phases. Performed defect tracking, bug fixing and enhancements.
• Participate in designing a Web service framework in support of the product
• Developed the XSL to convert and compare the SOAP to simple XML and vice versa.
• Debugged the ANT Scripts for building the entire web application.
• Used SVN as source Version control and development testing done by using JUnit.

Environment: & Tools: Java/J2EE, EXT-JS, Spring MVC, JMS, RAD, UML, XML, XSL, HTML, Web Sphere, SVN, Ajax, SOAP, Java Script, JUnit, Maven, Rational, Oracle10g, Win XP and UNIX.