PROFESSIONAL SUMMARY:

• Salesforce certified expert with 8 years of IT experience which includes 6+ years of experience in Salesforce and great experience in CRM, development, consultant, projects management and support related activities.
• Salesforce enthusiast, trailhead addict and keep practicing new salesforce features in Developer organization after each release. She possesses up - to-date knowledge of CRM systems and programs and has strong track record of delivering challenging software projects to the total satisfaction of clients ensuring their continued patronage.
• Has been through all the stages of software development lifecycle, right from requirement analysis to development, testing and deployment.
• Knowledge on new release of lightning components
• Experience in Integrating Salesforce CRM and Other Legacy applications using SOAP and REST API web services.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes and Web Services to achieve complex business functionalities.
• Experience in developing complex VisualForce Pages using VisualForce, Standard Controllers, Custom Controllers and Extension Classes.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in Salesforce.com configuration in creating the Custom Objects and Tabs, various types of Custom fields, buttons, links, Record types, Pick-list, role based page layouts Page layouts, User Profiles, Work flows approvals and Actions and Validation Rules.
• Experience working with SOQL.
• Proficiency in Object Oriented Programming Technologies like C++, Java and Hands on experience with Web technologies like HTML, XML, CSS, WSDL, AJAX and JavaScript.
• Experienced in customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Experience in Data migrations of legacy data in to Salesforce CRM using Apex Data Loader.
• Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and salesforce.com Sandbox environments.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Work experience in Custom Integration of Outbound Messages, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Integrating the salesforce.com with the mulesoft for connecting applications, data sources and APIs, in the cloud.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Expertise with Object Oriented Design (OOD), Analysis (OOA).
• Effectively worked with sales cloud, marketing cloud and service cloud on force.com platform

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Scheduler, Batch Apex, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), AppExchange Package

Operating Systems: Windows XP/2000/NT.

Databases: Oracle, SQL Server, MS Access

Languages: C, C++, Oracle PL/SQL, HTML, XML, JavaScript, JSON

Tools: Siebel Tool, DAC, Informatica, OBIEE, Toad, SQL Navigator, Terminal Server Client, Remote Desktop Connection, Quality Center, Microsoft Office Suite, MS VISIO, MS Project.

Methodology: Agile/Scrum Methodology, Waterfall Methodology

PROFESSIONAL EXPERIENCE:

Confidential, Enfield, CT

Salesforce Developer

Responsibilities:

• Worked on Salesforce Integration with Informatica Cloud to handle scheduling activities for moving data from Confidential systems into Salesforce Objects.
• Worked on data mapping to load data into custom objects Agreement, New Business, Commission, Recognition, Customers as per data available in USIG warehouse.
• Worked on Salesforce Integration with Riva cloud to provide bi- directional data synchronization of tasks, contacts, and appointments to Confidential MS Exchange platform.
• Worked on Salesforce Integration with DocuMill for fact finding & proposal generation.
• Created custom Recognition objects fed from the USIG DW and sourced from SPARC Mainframe & Mid-Tier platforms.
• Created custom Insurance & Investment Object; Pending Policy Inquiry and Inforce Policy Inquiry to feed from the USIG DW.
• Created Custom configured reports & dashboards to support various views, such as producer dashboard, book of business, and client prospects by segment.
• Created around 20 validation rules, 6 Workflow rules and 5 Approval processes to achieve complex business functionality.
• Created conceptual salesforce Data model based on business requirements to accelerate development and data load.
• Responsible for communicating overall progress and any blocking issues throughout the sprint in Scrum of Scrum meetings
• Manage projects in JIRA and Confluence and provided software training to team members as needed
• Monitor and report on key Agile performance metrics to leadership team
• Worked and used core capability of the Roles/Profiles, Hierarchy, Contact Management, Activity Management, Opportunity Management and Social collaboration using Chatter.

Confidential, Austin

Salesforce Consultant

Responsibilities:

• Perform all Admin tasks including managing users, bulk data migrations, creating and maintaining 20+ custom objects and fields, page layout maintenance and support of multiple AppExchange applications.
• Packaged and Deployed customizations from Sandbox to other environments using Change-sets and created Unmanaged Packages to deploy on other orgs.
• Collaborated with scrum development teams on Release Management tasks to promote tested functionality from sandboxes into production environments.
• Used Apex Sharing rules to grant Read / Write access to Accounts and Opportunities for a specific set of users in a private Org-Wide Setting.
• Actively participate in daily scrum meeting and scrum of a scrum meeting
• Created and assigned Custom Permissions to give users' access to Custom Processes.
• Created detail level & high level design artifacts which supports prototyping through creation of POCs.
• Organized KT sessions, helped prepare system appreciation documents & supported the transition process.
• Participated in project communications management includes meetings with various stakeholders to discuss on progress of project work products/deliverables & issues on weekly basis.
• Monitored all work in accordance with schedules.
• Performed requirement feasibility, development, handling User Acceptance Testing deployment to production environment.

Confidential, Livonia

Salesforce Developer

Responsibilities:

• Developer responsibilities included listening and understanding business challenges or changes with team members and business stakeholders, defining business requirements, creating technical specifications and data models, defining the user experience, and developing custom solutions where OOTB solution is not possible
• Worked on Salesforce Integration with Axeda for asset management
• Created great data mapping for Salesforce data objects and SAP, based on the current legacy ERP interface.
• Created Visual force pages, Controllers, triggers and utilized Apex Best Practices to avoid Governor Limits
• Involved in code migration to different environments using change sets
• Supported the development of the test plans and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Supported client interfacing activities & help create the relevant reports in a timely manner.
• Gap analysis and structured walkthrough of workflow within different departments to identify and fill the gap after the merger
• Conducted customer and stakeholder interviews to elicit system analysis and documentation of system processes.
• Maintaining close coordination between onsite and offsite teams for ensuring seamless delivery of the project as per scheduled timelines.
• Shifted among differing technical and project roles as required. Kept focus on integration service team's success, support collaborative efforts with others

Confidential, NY

Salesforce Developer/Admin

Responsibilities:

• Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce.
• Loaded around 3 million Account, Contact, Leads and Contact Address Data into Sales force using Apex Data Loader.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Custom Report Types, Reports and Dashboards as per user requirements.
• Creating Custom Objects and defining lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed classes and triggers using Force.com IDE.
• Successfully deployed the code to production environment after testing the code in sandbox.
• Developed different Visualforce pages to suit to the needs of the application using different components.
• Mapped data sources and loaded data into Call Center application using Apex Data Loader.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.