PROFESSIONAL SUMMARY:

• Around 8+ years of IT experience with 7+ years of experience in Salesforce.com platform as Salesforce Developer and Administrator and 1+ year of experience as Java Developer.
• Experience of Salesforce CRM including Administration, Design, and Customization, Configurations, Implementation and Support of Salesforce CRM application based on Apex language and Force.com platform.
• Experienced in all phases of Software Development and Life Cycle (SDLC), quality management systems, AGILE methodologies, and project life cycle processes.
• Expertise on Apex Development in creating objects, Apex classes, Apex Triggers, Visual force, Force.com API
• Extensively worked on multiple complex Integrations and Data Migration between salesforce.com and legacy systems(CRM/Non CRM) by using Force.com data loader, web based import wizards, and experience on SOAP and REST, Tooling API’s, Apex controllers, Web Services Endpoints, Metadata etc.
• Experience in integrating existing desktop and web based applications with legacy mainframe systems with interface between Salesforce and various applications.
• Expertise in Sales Cloud, Service Cloud, Marketing Cloud/ExactTarget, Health Cloud Platforms.
• Proficient and knowledge on Salesforce1 mobile application and experience in Salesforce App Cloud in designing enterprise applications which combines Lightning App Builder and Lightning Components.
• Analyzed current strategies, recommended for efficiency improvement, coordinated and implemented the enhancements in Agile/Scrum mode.
• Extensive experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Designed and Deployed the custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow rules, Auto-Response rules, Page layouts, Components, Visual Force Pages, Custom fields, Picklist, Workflow Alerts & Actions, Approval Processes.
• Created SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for Insert, Update, Delete and bulk import or export of data from Salesforce.com, Sobjects is used to read, extract and load data from Comma Separated Values (CSV) files.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Experienced in UI including JavaScript, HTML, CSS and experience in Apex, MS SQL Server, MySQL Database .
• Experience in deployment from Sandbox to Production using Force.com Migration tools like Force.com IDE, Change Sets.
• Familiarity with security standards such as SSO and data encryption.
• Experience implementing Security/Sharing rules, configured Permission sets, Fields level Security, Record level Security, Profiles, Roles and Resource monitoring at different Hierarchical level of Organization.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Scheduler, Apex Classes/Controllers, Batch Apex, Apex Triggers, SOSL, SOQL, Visual force (pages, controllers & components), Lightning, S-Controls, Apex Web Services, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Custom Objects, Change Sets, flosum

Eclipse, Force.com Eclipse IDE Plug: in, Data Loader, Force.com platform (Sandbox, Production) and Sandbox loading & Testing, Force.com Migration Tool.

Languages: Java, Apex

Web Technologies: SOAP, REST, CSS, JavaScript, HTML

Databases & Office Tools: Force.com DB MySQL, MS SQL Server, MySQL, MS Access, MS Office.

ETL/Integration Tools: App Exchange, ETL Data Extraction, Workbench, Mobile App Development, Salesforce SDK

Platforms: Windows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008

Project Management: Agile/Scrum, SDLC, waterfall

PROFESSIONAL EXPERIENCE:

Confidential - Rockville, MD

Salesforce Admin/Developer/Lightning Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Generate Email Templates and have knowledge in bulk emailing users.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Developed Custom responsive VF page with bootstrap, CSS, Jquery Touch and Jquery mobile for mobile devices.
• Used Bootstrap, Accordion, Collapse in various Visualforce Pages.
• Written SQL queries to retrieve information from the database.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Key player in configuration of Contract Lifecycle Management and Apttus products such as QTC and CPQ.
• Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
• Built a custom Apttus CPQ application with custom objects and relationships.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Apttus, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in.

Confidential, Raleigh, NC

Salesforce Developer/Administrator

Responsibilities:

• Developed, enhanced, and maintained existing Salesforce customized software solutions.
• Administered, maintained, and enhanced Salesforce implementation for 2500+ salesforce licenses.
• Involved in defining solutions based on the requirements from various Business Functional units such as Sales, Services, Marketing, Partner
• Developed Custom objects, Custom fields, Tabs, Record types as per the requirements of the organization.
• Involved in areas such as Lead Management, Campaign Management, Content Management, Customer Service/Case Management, and Dashboard/Report development.
• Automated business logics in the organization using validation rules, workflow rules and apex triggers.
• Created and configured Page layouts and search layouts to organize fields, custom links, related lists and other components in detail and edit pages of records.
• Developed integration processes using Salesforce.com’s Web Services(using callouts), API and third-party integration tools (Apex Data Loader, Pervasive, etc)
• Involved in Data Migration and Integration using SSO and Webservices.
• Implemented Picklists, Dependent picklists, lookup relationship, master detail relationships, validation and formula fields to the custom objects.
• Wrote SOSL and SOQL queries with consideration to Governor Limits to export bulk data and data modifications.
• Managed data transfer/mapping between Salesforce.com and other applications databases.
• Worked with the Integration Team during data loads to improve the performance of data loads.
• Understood Logs, Alerts and troubleshooted any and all problems related to the Salesforce.com solution.
• Enhanced the security by configuring profiles, organization wide defaults, sharing rules and roles.
• Developed Apex Controllers and Extensions along with Visualforce pages for better UI and functioning.
• Developed and deployed Apex Classes, Batch Apex and Scheduled Apex for various functional needs in the application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Supported off-shore staff of 6 members for incident fixes and enhancements
• Participated in reviews of new Salesforce features and capabilities introduced every quarter to see how we can take full advantage of the Salesforce.com Platform.
• Created Simple Process flow diagrams to document the visio flows of the requirements and worked on the requirements.
• Created/setup Sandbox for testing and migrated code from development org to other sandbox and production orgs, and vice versa using change sets, Flosum (an App Exchange app)
• Written well-commented code and adhere to naming conventions and Submitted code for review, if required, and adhere to the standards established by team leads.
• Analyzed all the production issues and prioritized the issues based on the severity/user impact and requested business approvals if a hot fix is required.
• Supported QA and UAT for enhancements and productions fixes
• Effectively communicated with other development team members and demonstrated the ability to deliver quality results in a timely fashion.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, SOQL, Data Loader, Windows 2000 Server, Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Approvals, Case Management, Automation.

Confidential, LA, CA

Salesforce Developer

Responsibilities:

• Involved in Requirement gathering and development of Design Document and Technical Design Document.
• Implemented Security Settings, configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team
• Involved in UI and DB Design for Mobile application
• Involved in replication of Salesforce CRM data to SharePoint.
• Created and used Email templates in HTML and Visualforce.
• Responsible for setting up web service integrations.
• Implemented OAuth 2.0 for authentication by Force.com Canvas to integrate the applications.
• Made Canvas applications available in the chatter, Visual force pages, Salesforce1, page layouts and Salesforce console
• Implemented Inside sales telephonic plug-in application.
• Customized Salesforce alerts and notifications regarding new business acquired via the Sales process.
• Created many tasks using wave analytics to help sales team to take an action.
• Worked with wave analytics assets like apps, dashboards, lenses, data sets to explore and import the data.
• Driven deep with wave analytics to identify top performances and ensure best practices to succeed.
• Configured Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Created data extensions, list to load data into Salesforce marketing cloud.
• Automated emails, customer events and activities and set criteria to shoot emails by creating the Journey’s page.
• Created data extensions to admit contacts into a journey and determined action and executed Journey builder.
• Worked on Automation studio and created related activities.
• Created, build, and executed campaigns.
• Extracting the reports according to the requirements to send follow-up email.
• Used AMP Script to use data from Data Extensions.
• Executed data driven campaigns, email, mobile push, sms.
• Used Health cloud packages to convert lead records to patient records and also installed risk stratification package to make admins view dashboards of at-risk patients.
• Mapped clinical data from EHR to health cloud objects and fields that hold patient and engagement data.
• Imported Historical medical information associated with patients to health cloud through custom integration and created patient job flow.
• Created custom health cloud console to align with how organization works with patients.
• Asssited with use case and test case development and worked with project manager and/or business manager to test and accept new functionality.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used the sandbox for testing and migration of code to the deployment instance after testing.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Conducted interviews with key business users to collect requirement and business process information.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, Documentum Composer.

Confidential, NC

Salesforce Administrator/Business Analyst

Responsibilities:

• Involved in assisting the Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Plan and conduct meetings and facilitate collaborative discussions with the business to collect functional and non-functional requirements relating to the Salesforce technology enhancement and initiatives.
• Perform in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created core master data attributes of salesforce org to the MDM (Master Data Management) legacy system.
• Create user stories and translate them to technical specifications - System Requirements Document which includes outlining new custom objects, assigning fields, designing page layouts, custom tabs and components.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application. Created and deployed several reports for different user profiles based on the need in the organization.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from CSV files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential

Salesforce Admin / Business Analyst

Responsibilities:

• Administrated and monitored the company's Salesforce CRM application
• Experienced in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Experienced in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform
• Implemented Case Management Automation to track and solve Customer's Issues.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce configurations.
• Assisted in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Organized business and end user meetings for discovery, business needs gathering and gap analysis.

Confidential

Java Developer

Responsibilities:

• Developed the presentation Tier using Java Script and HTML.
• Effectively developed Action classes, Action forms and other configuration files like struts-config.xml, web.xml
• Developed the application on NetBeans and deployed application on WebLogic server
• Used Eclipse IDE in order to develop and deploy the application code.
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.

Environment: Java Script, HTML, JDBC, Web Logic, Eclipse, MySQL.