SUMMARY:

• Results - driven Sr IT Advisor with extensive experience in spearheading the design, development, deployment, administration and the lifecycle management of enterprise-wide networking/system solutions.
• Recognized technical resource, applying high-impact technology solutions to major business objectives, with capabilities that transcend IT operation boundaries and drive business efficiency improvements.
• In-depth knowledge of existing and emerging networking methodologies, with the ability to apply them to the strategic benefit of the organization and deliver solutions to any level of the organization.
• Consensus builder, leading diverse, high-performance technical teams in achieving project objectives.
• Collaborate with management and user community to define network architecture, with outstanding ability to gather and translate complex user requirements into practical, cost-effective solutions.
• Excel at uncovering effective solutions, regardless of circumstances or budget.
• Recognized for ability to partner with business leaders and technical teams to plan, integrate and execute complex project plans on time and within budget.

CORE QUALIFICATIONS:

• Team Building/ Team Leadership and Management
• Business Transformation Enablement
• Workflow Process Improvement
• Technical Mentor/Subject Matter Expert
• Technical Project Management
• Vendor Management/Contract Negotiation
• Business Process Automation
• Analytical Mindset and Comprehensive Approach
• Sr Technical Advisor that partners with stakeholders
• IT Infrastructure Architecture and Management
• Information Technology Systems SME (COBIT)
• Information Systems Governance
• Systems Architecture and IT Service Delivery
• Technical Resource Alignment
• Network Performance/Availability Monitoring
• Resource Capacity Planning and Scheduling
• Enables Remote Access Technology
• Technical Budget Planning
• Disaster Recovery/Business Continuity
• Creativity and Innovation Facilitator

TECHNICAL AND FUNCTIONAL SKILLS:

• Internet Circuits, Routers, Firewalls, Switches, Access Points, Access Control and Video Security Surveillance Systems
• Network appliances/controllers, Link/Load Balancers/ WAN Optimization, Wireless Lan Controllers
• Private Cloud, Hybrid Cloud and Computing, hosted resources platforms. O365/Azure, AWS, Google, Rackspace
• Hosted servers, Firewalls,websites, domain record management, registrars/name servers/DNS/MX records.
• Converged Infrastructure, Virtual Infrastructure, Desktop and application virtualization, Terminal User Sessions VMware ESXi, Vsphere, Vcenter, Citrix, Xen App, MS Hyper-V, MS RDP Services
• Mixed architectures of storage networks, SAN s, Virtual SAN s, NAS, ISCSI, DAS, Fiber channel, Disk Arrays.
• MS PowerShell Scripting, VMWare ESXI power CLI, automation scripting, Orchestrator
• MS Domain Services, ADFS,TCP/IP, DNS, Telnet, SSH, SNMP, DHCP, FTP, WINS, TFTP
• Network performance/monitoring tools, optimizing networks workloads monitoring service/processes
• OP Manager, Nagios, Monitor IT, AD Audit, Site24x7, NewRelic, PRTG, Wireshark, Splunk
• Web App automation services Zappier, IFFT recipes to automate business processes across SaaS ecosystem.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

IT Director/Infrastructure

Responsibilities:

• Provide full infrastructure design, planning configuration, documentation, deployment, and top-level support ownership of computing infrastructure with specific focus/priority moving into new facility and supporting business ramp-up plan
• Secure network system by establishing and enforcing strategy, plans and policies; defining and monitoring access with specific focus and priority on moving into our new facility and supporting our business ramp-up plan there
• Optimize stability, availability, reliability and performance of networking and VOIP telephony infrastructure
• Monitor and control infrastructure processes, and implement system security to provide stable and secure systems platforms
• Maximize network performance with system monitoring; troubleshoot network problems; schedule maintenance
• Assist with or conduct the implementation of new or additional infrastructure technology to augment and improve infrastructure service based on business objectives
• Implement a ticketing system and Manage, monitor, repair all Information Technology resources
• Advise and recommend IT strategies based upon business objectives, experience and thorough research
• Work with applications and modify them to meet custom needs, specifically with web-based applications
• Evaluate, make recommendations on, and manage vendors and 3rd party providers
• Directly Managed IT Support Team
• 2-3 systems/networking support resources
• Managed IT Services Group
• Multiple 3rd Party Service Provider engagements across Companies
• Primary interface for Managed Support Resources
• Work directly with primary development architect and Print Technology Director
• Architected and Managed a Multi-Tier Strategy for Information Technology Services to deliver Shared IT Services for multiple businesses/subsidiaries within the CM Management portfolio umbrella. Aligned technology to the businesses improving operational performances.
• Internet Circuit Provisioning/Upgrades/ATT Managed Cisco Routers
• Deployed Firewalls at each site enabling client to site and site to site VPN’s, applied Traffic shaping for mission critical traffic
• Deployed Switching throughout the Enterprise, Modular approach, utilizing VLANs for network organization enabling QOS for voice and video traffic, using Port Channels to maximize throughout in high data flow areas.
• Deployed Wireless Access Points, VOIP-Voice and E-fax Phone Systems per site
• Deployed Virtual Infrastructure(VMWare)utilizing Physical Hosts and centralized Storage Array Networks at each site
• Deployed an integrated Access Control and Video Surveillance System across the enterprise locations
• Collected, Organized and governed companies cloud and domain resources
• Migrated all subsidiaries into common platforms for communication, collaboration, document management, print services, and ERP Systems initiatives.
• Included with above infrastructure was the support of 200+ Client machines (WIN/OSX mix)
• High End Printing Presses, Large Format Printers, Desktop Printers and Label printers
• Business Intelligence Reporting- Automated delivery of analytics to help drive better decisions
• Utilized Data Collection Methods, Task Management and messaging platform integrations/recipes to improving response, escalation and resolution times for multiple support teams. Enabled businesses to establish workflows/processes for support/procurement requests.
• Microsoft DS/DHCP/DNS Services deployed supporting Organizational Structure and management of users/nodes across network
• Retail Store rollout at the Domain in Austin, TX. Delivered Infrastructure to company’s 1st ever retail store.
• Primary technical resource responsible for supplying all the technology that’s related to Retail market, included all POS system components, Digital signage, Social Wifi marketing, and location traffic analytics.
• Enabled customers to personalize/customize products and facilitated the complete design- produce-deliver workflow. Allowing customers to design using Ipad via AWS website. Backend system would process image of personalized design into “Print Ready files” that automatically routed file to store’s production print infrastructure.

Confidential, Pflugerville, TX

Computer and Information Services Manager

Responsibilities:

• Plan, direct, and coordinate all facets of IT systems and networks, electronic data processing, information services, systems analysis, and computer programming.
• Supervise CIS personnel while continuously managing technical resource engagements to support implementation of technical project plans.
• Deliver high quality services enterprise-wide to satisfy growing business intelligence dependence.
• Align business’s technical capabilities with flexibility and mobility requirements.
• Ensure highest levels of network system resource availability.
• Produce business intelligence reporting services environment to conform to internal and external customer informational data demands.
• Develop and interpret organizational goals, policies, and procedures relating to technology.
• Control operational budget and expenditures. Oversee execution of organizational policies.
• Coordinate with senior management regarding status of information services and systems.
• Liaise with IT vendors to ensure attainment of business objectives.
• Direct department operations, analyze workflow, establish priorities, develop standard operating procedures and best practices, and prioritize project deadlines.
• Assess and recommend adoption of new technologies to support and meet business requirements.
• Develop, review, and certify all backup and disaster recovery procedures and plans.
• Manage all aspects of computer information resources for data security and control, strategic computing, and disaster recovery.
• Improved stability and scalability of server environment throughout the data center by reducing downtime with standardizing and modernizing the infrastructures platform, enabling a highly available environment.
• Network Infrastructure Update: Bandwidth/Circuit Upgrades, WAN Optimization Appliances, Cisco ASA Firewalls, Cisco Managed Switches, Wireless LAN Controllers, Wireless AP’s and Wifi Terminals
• Planned, installed and maintained disaster recovery site at remote collocation facility. Mirrored virtual server environment to ensure redundancy of mission-critical services for providing business continuity.
• Transitioned network and backup services in -house migrating site VPNs from Linux servers to Cisco appliances, improving network stability while reducing solution support costs.
• Completed multiple virtualization projects improving and enhancing Virtual infrastructure management capabilities in addition to improving data storage migrating to a SAN environment.
• Successfully performed multiple email migrations to the cloud. Improved the resiliency of email and reduced overhead: unloaded SPAM filtering and Exchange server responsibilities also delivering email compliance.
• Designed and implemented Help Desk software to document and prioritize support requests, increasing IT/IS efficiency by creating internal knowledge base of previous issues and resolutions.
• Managed Email Cloud Migrations: Office 365 Exchange Online, Google Apps and Postini utilization.
• Successfully completed Active Directory Remediation, Active Directory Domain Controller roll outs and Improved Network Reliability by Upgrading Enterprise’s Domain Controllers to Windows Server 2012
• Implemented ITIL best practices for standardizing and increasing network system support services.
• Managed IS documentation and completed SQL Virtualization Migrations, system reorganization, documentation, consolidation of all databases and in-house developed applications: centralized code repository and documentation associating business stakeholders to custom applications, services and processes.