PROFESSIONAL SUMMARY:

• Total 8 years IT experience, 5 years of experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator.
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Strong experience in integration, development and customizations of Salesforce.com application using Force.com, Apex classes, apex triggers, workflows, VisualForce pages, process builders, Flows, Sharing rules, Page layouts, S - Controls and migration tools.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• Proficient in developing Service Cloud and Sales Cloud functionalities, partner and Customer portals, experience in using apps from Salesforce CRM AppExchange applications.
• Proficient in cross-functional teams such as Sales, Customer Service, Marketing and Salesforce validation and configuring Administrative Setup on Salesforce.com platform.
• Experience in SFDC development using Visualforce Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Configured Sandbox environments for successful production, QA testing and deployment of the applications, experience in using migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets. Written queries using SOQL and SOSL in apex classes and triggers
• Experience in understanding business requirement to design the required entities like custom objects and then creating the junction objects, Master Detail Relationship, Lookups, Pick lists, Dependent Picklists.
• Expertise in using Field Level Security, Record Level Security, Object Level Security, Permission sets.
• Experienced in Salesforce1 mobile apps, SDFC Confidential feeds and Salesforce Customer Community, knowledge base, live agent, web-to-lead, web-to-case, email-to-case.
• Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect. Knowledge on developing apex code within governor limits, MVC and Aura Framework.
• Knowledge in Steel Brick (CPQ), Cast Iron (IBM) and MS-SQL.
• Endured in SFDC administrative work like Approval and Tasks, Dashboards, Data Loader, Email Services, Escalation rules, Roles, Profile, Creating Users, Page Layouts, Reports, Validation Rules and Workflow Rules.
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects and data manipulation language for data migration.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Depth understanding of the APTTUS CPQ, APTTUS CLM data model and functionality.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Experienced in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per Agile/Scrum environment.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, UNIX.

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML.

IDE: Eclipse, Net Beans, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Salesforce.com Developer

Responsibilities:

• worked on various scenarios of Salesforce.com APIs like SOAP, REST.
• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to Sales force. worked on Data Management including data integration from external data sources using API's, Web services, importing and exporting large volumes of data
• Worked with diverse sObjects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Created Workflow Rules, Workflows Page Layouts, Approval process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience. worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Search Layouts, App Customization, Custom and Related Links, Migration Tool, Reports and Dashboards.
• Experience in using Dynamic SOQL, SOSL, SOQL testing and DMLs.
• Designed, developed and deployed the Custom Apps, Configuration, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application. Adhering to the best Practices while creating Triggers.
• Implemented Salesforce automation for Campaign management, opportunity management and lead management.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Used IBM Cast Iron for Data Integration.
• Good with Product configuration, Price Rules, Constraint Rules, Categories and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, Visual Force and APTTUS Pricing Callback Class
• Worked on Wave Analytics cloud for uploading Large Data sets and Lenses.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications
• Worked on standard Salesforce Confidential and customizing it by including Custom Logics on Confidential objects using triggers, Classes and Visualforce pages.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Pleasanton, CA

Salesforce.com Developer

Responsibilities:

• Involved in SFDC application setup and customization to match the functional needs of the Company.
• Employed Data Loader to read, extract and load data from CSV. Files in to sales force environment.
• Worked as Sales force admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Skilled on Case Management, Captured cases from company's website and customer emails.
• Managed Auto response rules if customers approached beyond the business hours.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Developed various Custom objects, Tabs, record types, Entity - Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Sharing Rules, Validation Rules and Approval process
• Created public groups to support multiple users for shared access of records.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce data and external data into Wave Analytics to enable users to explore and visualize the data with explorer and designer.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Sales force Object Query Language).

Confidential, Chicago, IL

Salesforce.com Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Designed and developed apex classes, apex triggers, Custom Controllers, Controller extensions.
• Involved in coding for modules for all the Sub - Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Worked on customization of standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Wrote SOQL, SOSL considering the governor limits.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Data migration from saleslogix to sales force using Data loader CLI.
• Used Data loader for data migrations to sales force.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Sales force team and support end users

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, and Security Controls.

Confidential, Sterling, VA

Jr. Java Developer

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Created workflow rules and defined related tasks, validation rules, Auto - Response Rules, Approval process, email alerts and templates and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Designed and deployed Custom tabs, Approval Processes.
• Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Managed and implemented customization requests including creating workflow alerts, automated email responses, etc.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, and Security Controls.

Confidential, Greenville, SC

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Developed Apex Triggers, Apex Classes, Controllers and Test Classes within Governor Limits.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Classes.
• Designed Visualforce pages using Visualforce Components, Style Sheets, JavaScript and JQuery.
• Created SFDC sites to provide public access to VisualForce pages.
• Proficient in administering, configuring User Profiles, Roles, Permissions, Validation Rules, Security Controls, Public Groups, Permission Sets, Workflow Rules, Approval Processes.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Generated different Reports like standard, custom, tabular, summary, matrix and Joint to meet business requirements.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Sound experience in integration of Salesforce.com applications using SOAP and REST Web Services.
• Hands on experience in writing/manipulating the Salesforce.com platform data queries using SOQL, SOSL queries and worked with large volume data manipulation.

Environment: XML, J2EE, WebSphere, EJB, ANT, Eclipse, JUnit, JDBC, Hibernate, spring, Struts. Java, JRun Application server, Apache Web Server, UML, Together, Visual Caf, Web Logic, Apache-SOAP.

Confidential

Jr. Java Developer

Responsibilities:

• Developed Front - end using HTML and performed validations using Java Script.
• Used Struts Framework for configuration of action mappings and presentation logic in JSPs.
• Implemented the struts authentication and Authorization for Certification Process.
• Created SQL Queries for data manipulation using JDBC.
• Used Apache Web Server for deployment.
• Used CVS for Source Control and Version Management.
• Implemented ANT as the build system.
• Developed client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for Writing the Automation Tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Worked with Cascading Style Sheets (CSS)
• Involved in Writing Unit Test Scripts to check the functionality of the Middle Tier and aid in Debugging Phases.
• Worked on XML conversions and validations.
• Worked in J2EE/java, HTML, JavaScript and Web Application

Environment: XML, J2EE, WebSphere, EJB, ANT, Eclipse, JUnit, JDBC, Hibernate, spring, Struts. Java, JRun Application server, Apache Web Server, UML, Together, Visual Caf, Web Logic, Apache-SOAP.