OBJECTIVE:

To deploy innovative technology - based business solutions that sustain optimal business value within IT service organizations that deliver cloud computing telecommunications services to a mobile wireless Internet of Things (IoT) Ecosystem.

EXECUTIVE SUMMARY:

• Confidential is a resourceful Technical Project Manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.
• Expertise in coordinating diverse teams and resources to complete objectives.
• Transformational leader of people and technology who builds team trust by empowering employees.
• Able to budget and evaluate technology policies/programs to determine effectiveness in meeting customer needs.
• Skilled in supporting a Service Oriented Architecture (SOA) within a Cloud/Edge/Fog Computing infrastructure (SaaS, PaaS, and IaaS).

IT SERVICE MANAGEMENT KNOWLEDGE AND SKILLS:

Wireless Technologies: Confidential 4G-LTE/5G, GPS, Bluetooth, WIFI, V2V/V2I, (IEEE 802.11p)

Cyber Security: SSL/TLS, Network Access (IEEE802.1x), IPSEC, Virtual Private Networks (VPN)

Confidential: Voice/Video IP-PBX, SIP, Media Gateway, Session Border Controller

Fog/Cloud Services: IoT Use Cases, Distributed Computing, OpenStack

Networks: L2TP, PPPoE, Netmotion Mobility X, CAN Vehicle Bus, MPLS, SDN/NFV, SD-WAN

Service Management: ServiceNow (IT Projects), SalesForce (Customer Relations), MS Project

PROFESSIONAL EXPERIENCE:

Senior Service Management Lead

Confidential

Responsibilities:

• Utilized Project Management lifecycle principles and practices to develop, deploy and support IT voice, video and data service level agreements (SLA).
• Managed Confidential HQ datacenters and field sites with Trusted Internet Connection (TIC) telecommunications circuits T1/T3 TDM, Confidential Virtual Private Line, GPON, and MPLS .
• Escalated Confidential circuit and equipment outages via Confidential and Confidential escalation processes.
• Utilized Solarwinds Network Management tools and ServiceNow Incident management tools to provide Incident/Event management of entire Confidential network.
• Tracked Customer relations metrics using Salesforce Customer Relations Management tools.
• Monitored Cisco routers/switches, Riverbed WAN Optimizers, Wireless LAN controllers, VPN concentrators, Distributed Antennae Systems (DAS), Voice gateways, Media gateways, Firewalls.
• Provided real-time cybersecurity controls to protect sensitive public health data both at rest and in transit within the Confidential network as well as within the public domain of the Internet.
• Assisted Confidential Watch Officers to coordinate cyber events with Confidential, Confidential & Confidential to rapidly detect, identify and respond to cyber security attacks that increase overall cyber risk exposure.
• Utilized Splunk machine data collection and Big-Data analysis tools to investigate suspicious network communication conversations and compromised virtual private network (VPN) computer sessions to reduce overall number of identified vulnerabilities.
• Daily 24x7x365 monitoring led to successful record for defending against security breaches.
• Profound understanding of LAN, WAN and wireless management and maintenance protocols.
• Excellent ability to work well with others and independently as necessary. Remarkable analytical and problem solving abilities. Utilized ServiceNow to managed IT Help Desk and Technical Support for desktop computers and wireless access devices.
• Configured Cisco switches and routers for user network access, VLANs and voice/video systems.
• Provided Production control and non-Production test system network operations support for Confidential enterprise network.
• Created inventory and asset management accounting records based on negotiated Bill of Materials (BOM) for network devices such as routers and switches.
• Designed network topology using Microsoft Visio. Scheduled network equipment installations, deployments and facility maintenance tasks using ServiceNow and Microsoft Project.
• Configured wireless and remote sensor applications for deployment on enterprise network.
• Performed Tier 1-3 network problem categorization, prioritization and lifecycle resolution for technical support Help Desk using ServiceNow IT trouble ticketing and service management system.

Confidential

Senior Telecommunications Analyst

Responsibilities:

• Initially recruited as Sr. Confidential Engineer for deploying GPS-enabled Vehicle Location Systems then elevated to Acting Dept.
• Manager for Vehicle-Tracking Call Center within Public Safety Intelligent Transportation Systems Division.
• Responsible for the deployment of Trapeze Operational Support System (OSS) that delivered Vehicle-to-Infrastructure (V2I) communications to improve transportation experience and passenger travel efficiencies.
• Managed a $9.2M Project25 LMR Radio Call Center for dispatching GPS-enabled buses equipped with mobile data terminals, WIFI, Confidential cellular data, bus cameras, MetroCard/passenger fare collectors, automated passenger counters and public safety emergency radios.
• Supported ServiceNow account management data warehouse for DelDOT DART highway tolling system based on EZPass RFID transponder technology.
• Utilized ServiceNow Asset Management software to track government IT assets and computer configuration via configuration database (CMDB).
• Leveraged ServiceNow data warehousing to enable RFID equipment registration lifecycle and maintain government mandated Change Management audit controls.

Senior Communications Systems Engineer

Confidential

Responsibilities:

• Led a cross-functional team (30) within the Office of the Chief Information Officer (CIO) that deployed a new enterprise BSS/OSS cloud computing capability for High Security IP Voice telephone service via Confidential .
• Successfully re-engineered outdated Confidential business processes (BPR) on mainframes by deploying new telephone provisioning services that improved ordering efficiencies by 25%.
• Coordinated ITILv3 Confidential provisioning services for upgrading web services of Business/Operational Support Systems (BSS/OSS) utilized by cloud-computing (SaaS/IaaS) Voice/Video pilot program.

Sr. Communications Systems Engineer

Confidential

Responsibilities:

• Served as Public Safety Confidential engineer delivering mobile Radio/Wireless services to Confidential, mobile fingerprinting services for Police and remote wireless Radiation Detection services to the Confidential .
• Devised a $2.5M budget plan to forecast Confidential digital video expenditures.
• Utilized Earned Value Management (EVMS) to evaluate financial performance.
• Led a State Dept. Business Process Re-Engineering (BPR) 30-person team in Strategic Planning for a Global Enterprise Network Management System supporting (254) Confidential .
• Negotiated Request-for-Proposal (RFP) Procurement and Acquisitions process which enabled the successful $5.3M contract award for the industry’s best Enterprise network management product.
• Led a team of six Drupal and Microsoft .Net web design application developers to customize, maintain and enhance public Internet-facing websites as well as internal intranet sites that enabled enhanced communications within the government organization. Utilized DevOps/Agile/Scrum Rapid Development Design methodology based on two-week performance sprints to evaluate and assess conformity to escalated time-to-market business requirements. Utilized ServiceNow to track and manage development lifecycle for customer web design requests.
• Led a SharePoint customization team of five that created and managed knowledge management services that enabled collaboration and information sharing between government users.
• Utilized Business Process Reengineering best practices to supervise the upgrade of front-end web-based telephone equipment ordering services. These services were provided by legacy mainframe systems with Oracle databases that were responsible for creating/approving Confidential Service Requests (TSR) and deploying engineering work teams to execute Confidential Service Orders (TSO).
• Led a software development team responsible for creating a mobile desktop client application that aggregated radiation detection data from wireless devices geographically distributed in the New York metropolitan area. This alarm information was used to alert Dept. of Health Public Safety officials of potential harmful radiation. Software DevOps tasks were tracked using ServiceNow.
• Led a team of Windows Mobile/ Confidential application developers who developed mobile smartphone software capabilities to communicate with NYPD mainframes responsible for fingerprint identification.
• Utilized Salesforce to support Customer Relations Management by hosting User Acceptance Test (UAT) that delivered enhanced customer experience.