PROFESSIONAL SUMMARY:

• Over all 7+ years of experience in Salesforce Administrator in Manage Salesforce security including roles, profiles, sharing rules, workflows and groups and Maintain and customize Sales Cloud and Service Cloud applications.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Master child Relationship, Lookups, Roll - Up Summary, Workflows, Page Layouts, Tasks and Events.
• Proficient in Data migration and integration using Data Loader.
• Expertise in generating custom reports, dashboards, and workflows.
• Manage operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
• Extensive experience in data migration and integration using Data Loader
• Integrated SQL database functions with Salesforce applications
• Experience in capturing, analyzing and documenting requirements for Salesforce.com implementations
• Sound experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
• Compose case management process, lead conversion and Campaign influence.
• Expert with Substantial Experience in Salesforce Administration, Operational Analytics, Project Management, and Quality Assurance with Emphasis on Process Improvement.
• Experience in Sales force APEX Triggers, Tasks, Custom Objects Creation, and Visualforce.
• Adequate experience on Debug Apex scripts using System Log Console and debugs Logs to catch Exceptions and execute Governor Limits.
• Experience in various trouble shooting such as configuration error and environment related issues.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Manage all sales related technical resources and migration of data into Salesforce.
• Follow Salesforce Releases in a year and document it to share with project members.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Experience various migration techniques and different sand box code migrations.
• Experience in integrating external applications with salesforce.com both inbound and outbound by writing Apex SOAP and REST web services and Apex callouts.
• Coordinate activities between sales and other departments (such as marketing and training).
• Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.
• Understanding on Agile methodology and experience in JIRA and Sprint planning.
• Good organizational skills and a strict attention to detail and proven ability to follow-through
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Experience in app Builder configuration such as Workflow rules, Process builder, Validation rules, formula fields and Lightning.
• Worked on Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language.
• Worked on building salesforce standard/custom report types, Reports, Dashboards.
• Snapshots across various objects for different business groups.

TECHNICAL SKILLS:

Salesforce.Com: Apex, Visual force, SOQL, SOSL, Validation rules, Email template, Formula Apex Trigger, Workflow, Approvals, App exchange, Eclipse, Salesforce.com, IDE, Web services, Apex data loader

Programming languages: C, JAVA

Web Technologies: Java Script XML, HTML, XHTML

Data Base: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

Operating systems: Windows, UNIX

CORE COMPETENCY:

• Expertise in Standard, Custom Objects and user Setup
• Sales and Service Application
• Data Management
• App Builder Configuration.
• Organization Set-Up and Workflow/Process Automation
• Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365/Skype.

PROFFESIONAL EXPERIENCE:

Confidential, San Ramon, CA

Salesforce Admin

Responsibilities:

• Work closely with sales management to inspect sales process quality and prioritize improvements
• Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
• Provide high quality support via both email and ticket system
• Manage mass imports and exports of data
• Manage instance to ensure data integrity
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues
• Designed various Web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Manage users, Public Groups, Profiles, and Roles within the Sales force CRM, this involved designating access to the applicable user within the user hierarchy.
• Developed and configured various Reports for different user profiles based on the needs in the organization.
• Supported as the primary point of contact for Salesforce users
• Spend up to 60% of the time resolving end-user issues and assisting with training

Confidential , Maplewood, MN

Salesforce Admin

Responsibilities:

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Used field level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, Mahwah, NJ

Salesforce Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities, customization and implementation of the apps to match the functional needs of the organization.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Created workflows and approval processes based on various business proceses.
• Extensive experience in data migration and integration using Data Loader.
• Utilized Informatica data loader in handling massive amounts of user data. Involved in Migration testing.
• Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce, Import Wizard, Informatica Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, Boston MA

Salesforce Admin

Responsibilities:

• Grant/ remove and maintain user licenses.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Reports, Lead Conversions, Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Supported system functionality using apex triggers, classes and VF pages.
• Worked on Informatics power center for (ETL) extraction, transformation and loading data from heterogeneous source
• Systems like Sales force.com and flat files, which includes fixed-length, as well as delimited files.
• Supported Data migration activities from various business sources with the support of Salesforce CRM.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom
• Objects, workflows, Data Integration, Web Integration and Migration from excel sheets, using Informatica middleware and Salesforce ApexData Loader.
• Involved in Onsite & Offshore coordination to ensure the completeness of Deliverables. Communication with customers and team members about the new updates and chief amendments in the Salesforce development and support features
• Support new and existing Salesforce user base with questions and issues in Sales Cloud and Service Cloud
• Experience with AppExchange and other third party, open source solutions such as Hubspot.

Confidential

Java Developer

Responsibilities:

• System Analysis and Design methodology as well as Object Oriented Design and Development using OOAD methodology to capture and model business requirements.
• Involved in analyzing Business Requirements, Technical Design, Designed the database schema (Oracle 10g) for the application. Applied normalization techniques, ER Diagrams.
• Implemented the web-based application following the MVC II architecture using Struts Framework.
• Designed and Implemented the J2EE Based Struts Framework.
• Involved in the design and implementation of Action Servlet, which acts as Controller Servlet.
• Involved in the design and implementation of Action Class to execute the business logic and Action Form to validate the form data.
• Used JSTL and wrote custom JSP tag libraries. Implemented role based handling in JSP pages.
• Implemented various Design Patterns on the project. Developed Action Forms and Controllers in Struts1.2. Applied Struts features like Tiles and Declarative Exception Handling via XML.
• Used Jsp for the presentation layer and Java Beans for model layer
• Involved in writing SQL, Stored procedure and PLSQL for back end. Used Views and Functions at the Oracle Database end. Developed the PL/SQL scripts for rebuilding the application Oracle Database.
• Used ANT for compilation and building JAR files.
• Used Log4j extensively to log messages in various classes.
• Involved in functional testing extensively.
• Used Rational ClearCase for version control

Environment: Java, Struts, EJB, Hibernate, MQ Series, JMS, JavaScript, CSS, JSP, JNDI, Web sphere Application Server, SVN, XML Spy, Oracle 10g, PL/SQL, Log4j, UNIX Shell Script.