SUMMARY:

• I would like to take this opportunity to introduce my self and to explore the possibilities with your organization. Enclosed is my career highlights and resume.
• I am an IT / Business professional with over thirteen years experience in the industry, the majority of which has been in a data processing and software consultancy. I have worked in a number of roles including systems analysis and design, project management and management consultancy.
• Apart from assisting the client to manage the implementation, I have taken responsibility for a number of key areas including: scoping, global deployment strategy, data protection registration, contingency planning and support strategy.
• I helped to establish, along with establishing SAP competency centers for North America and Europe, During this time I had a senior role involving international program management and strategic business consultancy including HR business process design and change management
• Skills Competencies and Project Management
• I have proven project and program management skills including significant experience of managing international SAP HR projects, having worked extensively in US. The role has included:
• Provided daily support after the new implementation for number of years
• Project planning including for global roll - out
• Trouble shooting
• Running planning workshops
• Writing positioning papers for senior management
• Developing a project documentation strategy
• Risk management plans
• Strategy and development plans for short and long term projects, as well as company’s strategic growth for IT needs. HR based process design for companies based in Europe and the US.
• Development of a conceptual systems design, creation of an insourcing cost model, review of enabling technologies, definition of the transitional technology architecture, and an evaluation of administrative processing alternatives and associated cost model. Responsible for overall project management, daily client relationship and development of target account planning.
• Development of a current state assessment, identification of corporate strategic direction, and development of IS requirements to support future state vision. Final plans included recommendations for application evolution, hardware and software configuration, and information systems organizational structure.
• I am a team builder, who keeps his eye on the long-term targets, while focusing on day-to-day details, produces results, and is able to communicate complex facts in simple manner, to formulate successful implementation strategies
• My superiors are likely to describe me as a bottom line oriented, technology savvy, diligent, and a hardworking leader, who is provocative in his thinking, able to find value in the most unusual places, and worth every penny.
• I have the experience, and training from the likes of SAP of America, Novell, E. Michigan University, Project Management Institute of American Business Association, I have written a thesis on information technology and his application on our society.
• I am a very capable leader, who is able to identify the strengths in every person and project and create synergies that add value to the institution.
• Analyzed organizational needs and developed new and modified existing organizational structures, processes and training programs. Consulted with management, conducted surveys identifying training needs based on production processes & changes,
• Developed a five-year strategic information systems plan for a small networking hardware manufacturer. Responsibilities included a current state assessment, identification of corporate strategic direction, and development of IS requirements to support future state vision. Final plan included recommendations for application evolution, hardware and software configuration, and information systems organizational structure.
• Performed a systems assessment of the financial reporting systems for a major manufacturer of commercial forms. Duties included analysis and design for the development of a centralized sales database to be implemented in a distributed processing environment. Oversaw the development of the logical data model using CASE technology and reengineering software. Effort included heavy use of prototyping and accelerated systems development techniques.
• Established application development infrastructure and corresponding work plan of a large client/server project in the pharmaceutical industry. Persuaded client to purchase and deploy E&Y’s High Development Performance Environment for SAP. Responsibilities included planning and supervising technology requirements definition through establishment of both development and operation environments.
• Developed technical infrastructure and application architecture/models for Distributed processing using KnowledgeWare’s ADW. This role focused primarily on network computing, but included tool enablement for CICS/Batch/DB2 applications as well.
• Established office client/server lab for the development of proposal prototypes and technology education in network and object-oriented computing.
• During the Construction and Early System Testing Phase of the project, served as a System Architect for the Retro-Active processing subsystem. Responsibilities included resolving technical, functional and scope-related issues, managing a team of six to eight technical development staff and ten to fifteen client testing staff, influencing test execution strategy, and providing project management with functional and technical information.
• During the Design and Early Construction Phase of the project, served on the Infrastructure team. Responsibilities included design and completion of a pilot project designed to completely exercise DWS, GAMMA, and their interface; establishment of project standards, and creation of standardized skeletons. In addition, provided backup to the primary DB2 Database Administrator, interfaced with Knowledge-Ware in the reporting and resolution of problems, and provided project team with technical education and support.

PROFESSIONAL B ACKGROUND:

Confidential, Glendale, CA

Senior Change Management Agent/Manager

Responsibilities:

• liaison between Employee Services and Rewards (ES and R) functional team members and technical teams both internal and external. Accountable for overall management and coordination of technical oriented work efforts and functional testing of all systems used within the Employee Services and Rewards environment:
• Manages timely completion within budget, adhering to high quality standards and meeting customer expectations.
• Gatehrend requirements and configured systems. Trained SAP (suit) (HR, BI, Supply chain, MM, PP, etc) team on various sub modules ( payroll, benefits, ESS, MSS, manger desktop etc).
• Managed team of QA Leads, who managed quality teams for Lombardi’s enterprise products for Business Process Management, Teamworks and Blueprint.
• Coordinate/manage external resources as necessary for the delivery of application solutions to the business.
• Optimized release process for Teamworks maintenance release, shortening qualification time by 20-40%.
• Changed direction of testing effort towards smaller, more automatable tests, which led to 30-50% more coverage of the application, and allowed 2-3x more tests to be executed during qualification phase.
• Developed and documented the Lombardi Software Release Process, leading to tighter schedules and fewer non-software issues after release.
• Grew the offshore team in Costa Rica from 5 to 12, and developed process and leadership in the Ukrainian managers and senior engineers.
• Utilizing the highest level of communications and interpersonal skills provides effective, consistent communications with internal customers.
• Developed automated software defect metrics system, allowing better governance of scope and schedule during our release cycles.
• Manages the execution of system unit testing, integration testing and regression testing (builds test cases, performs tests, makes changes to configuration or processes based on results and resolves errors). Savings of four million dollars.
• Develop change management documentation in accordance with defined management processes and ensure transports are moved between systems. Increased efficiency by 30% and reduce errors by 80%.
• Provide on-going technical support for Employee Services and Rewards team and issue resolution for team members, customers and vendors. Manages the technical HR and Payroll system access and oversight of SAP Reporting and Roles functional area. Processed over a billion checks annually with less then 5% errors.
• Manage and coordinate the analysis and documentation of business processes and technical requirements between Nestlé technical teams, ES and R, and vendors. Provide technical subject matter expertise for projects and ongoing operations. Identifies costs, benefits, risks, and alternatives in proposed system decisions and their impact on the integration with other systems and SAP modules. Improve productivity by 30 %.
• Lead the identification of process improvement opportunities, provide recommendations and implement solutions.
• Conducts workshops with users and management to facilitate solution development and continuous improvement in the implementation design.
• Develop and conduct technical training on new functionality implemented.
• Savings of eleven million dollars.
• Define and implement project plans, manage/lead/coordinate project teams as assigned.
• Provides support to rollout/implementation teams.
• Assist service providers and others to implement changes and resolve issues in processes/systems. Productivity increased by 15%.

Confidential

Senior Change Management Consultant

Responsibilities:

• Development of a conceptual systems design, creation of an in sourcing cost model, review of enabling technologies, definition of the transitional technology architecture, and an evaluation of administrative processing alternatives and associated cost model. Responsible for overall project management, daily client relationship and development of target account planning.
• Help build the Sap service center. Responsibilities included a current state assessment, identification of corporate strategic direction, and development of IS requirements to support future state vision. Final plan included recommendations for application evolution, hardware and software configuration, and information systems organizational structure.
• Worked as a hands on team lead (ABAP/ functional) on a SAP implementation team for FI/CO and HR modules to design and implement numerous interfaces and conversions for General Motors Europe (16 million), Gillette France (10 million), Erickson telecommunications (25 million) and Abbott laboratories (8 million).
• Utilized RWD development tools and SAP development methodologies (ASAP, Solution Manger), consistent with various client standards.
• Managed and created the Awareness and Understanding campaign and internal intranet informational web pages.
• Worked as an integral team member in this multi-cultural organization.
• Delivering Super-performance business transformation campaigns, SP Consultant Certification, and consulting.
• Process x Culture = Super-performance.
• Equal emphasis is given to cultural transformation and process improvement.
• Developed a communication plan for the rollout of quality training, and designing and delivering the various quality components.
• Utilized qualitative and quantitative cultural measurement tools, organizations assessments, and development of change baseline metrics, to be measured over the life of the project.
• Served as a contract leadership / change management specialists.

Confidential, Houston, Texas

Change Agent / Principal Learning Consultant

Responsibilities:

• Delivered business solutions (Business Process Reengineering, Change Management and Training) to Confidential Group of global companies.
• Designed and facilitated workshops in leadership, coaching, improvement, team building, and goal alignment.
• Assessed the future high level process requirements, the current org structure, performed a gap analysis, made recommendations to the suggested organization restructuring, then assisted the management design and deliver the necessary workshops/seminars to gain the necessary buy-in and tactical level/operational change plans necessary for the restructuring
• Coordinated, integrated and designed a comprehensive global competency framework for the SAP HRIS/LMS system
• Designated facilitator/OD consultant to the project.
• SAP implementation of global HR systems.
• Provided business consulting on business process reengineering, strategy, business development, Leadership and Performance
• As a leadership / change management specialists, engagements consisted of providing management with education / coaching / training in the areas of organizational change, process improvement, understanding statistical and systemic thinking, and developing communication skills

Confidential, Dallas, Texas

Senior Manager

Responsibilities:

• Business consultant to international companies on strategy, new business development, and marketing. Initial consultancy sale meetings, development of statement of work proposals, setting and managing project expectations, developing monthly progress reports, overseeing the management of change (MOC) process, directing our instructional designers, facilitators, trainers and 3rd party consultants.
• Represented foreign commercial interest in the US for industrial sectors of petroleum, ships' gear, aerospace and defense.
• Business consulting for strategy, marketing, business modeling, change management, leadership & executive coaching.
• Trained, developed and managed a consulting practice, and coordinated global project teams.
• Client workshops included: strategy development, key objectives, integrating work processes, cultural assessment and gaps analysis, communications plans, and action/work plans.

Environment: ETHERNET, TOKEN RING, DOS, OS/2, WINDOWS, WORDPERFECT, EISA, ISA, MACINTOSH, IBM PC, HP9000, HP 715, HP 735, HP 720, HP 7451, SUN SP.10, 20, SGI 730, IBM RS6000, HP-UX, AIX, UNIX, HYPERMESH, DATA COLLECTOR, NOVELL.

System Administrator

Confidential, AnnArbor, MI

Responsibilities:

• Worked with Inn Star System (LAN) in Ethernet and token Ring environment.
• Responsible for employee training as well as planning and budgeting. In charge of customer complaint department.
• Worked with (PMS/ibm) LAN, UNIX support and maintenance.
• Worked with in Ethernet and Token -Ring environment. Helped with customer relations.

Environment: IBM PC, LAN, UNIX, ETHERNET, TOKEN RING.