PROFESSIONAL SUMMARY:

• Overall around 8+ years of experience in Software Industry with sound knowledge on SFDC (force.com) CRM platforms Salesforce Developer/ Administrator using Apex and Visualforce.
• Experience in Administration, Configuration,Implementation, Lightning, and support experience with Salesforce platform.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
• Creating Lightning Componentsand used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Prepared data mapping document to map source and target system fields.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force, Force.com API
• Experienced in Workflow Rules and Approval Process.
• Worked on creating Formula Fields, Validation Rules, Roles, Profiles, Users, Security and Sharing Setting.
• Report/Dashboard creation & customization, user/role/profile management.
• Worked on creating Object/Tab/Field, Formula, Record Types, Page Layout, Folder Management, Activity Management, Security Controls, Queues, Groups and Analytical Snapshots.
• Worked on Importing, Exporting and Upgrading Packages.
• Worked on Deploying using Change Sets and Force.com IDE.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Exposure towards all phases of Software Development Life Cycle (SDLC) and quality management systems.
• Experienced in working on methodologies such as Agile-SCRUM, V-Model and Iteration Model.
• Created several reports and dash boards.
• Involved in configuration Implementation of Force.com.
• Used Data loader for data management in Force.com platform.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Experience in Governor Limits enforcing these limits and tracking the resources statistics as set by Salesforce.
• Highly collaborative and experienced Salesforce Developer to integrate SF.com and Box account seamlessly.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
• High degree of SF Security protocol/Box security experience, to ensure seamless and secure access to individual, branded Box accounts.
• Excellent Salesforce Customer Community Portal experience, to fully leverage Portal capabilities in support of new requirements.
• Expertise in Apttus - CPQ and CLM Managed Packages.
• Worked on Apttus CPQ configuration and integration.
• Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various customers in industries.
• Implemented Quote-to- Cash solution using APTTUS CPQ. Have in-depth understanding of APTTUS CPQ, APTTUS CLM data model and functionality.
• Working as a part of UAT team to test the APTTUS implementation Project before going live
• Setting up Customization of APTTUS product configuration and quote application according to needs assist in administering and monitoring the company, Salesforce CRM and Salesforce CPQ application
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Implement Software and Service Pack updates as needed.
• Worked on Notification services in setting up the Scheduled jobs and alerts.
• Strong experience in coding using SQL, SQL*Plus, PL/SQL, Stored Procedures/Functions, Triggers and Packages.
• Awell-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.

TECHNICAL EXPERTISE:

Salesforce Technologies: Salesforce Lightning Design System, Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers. Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Contracts, Analytic Snapshots, Custom Objects, Case management Automation.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Salesforce Explorer, Force.com Excel Connector Data loader, Force.com Apex explorer, Workbench, Snapshot.

Languages/Technologies: C, C++, Java, HTML5, CSS3, jQuery, JavaScript, Service-Now

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: MySQL, Microsoft Access, SQL Server 2000/2005/2008

PROFESSIONAL WORK EXPERIENCE:

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens , validation Rule, upgrade installation.
• Developed lightning pages and displayed it in community builder .
• Developed lightning pages which has iframes and also implemented some of the pages to be responsive according to the application.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Upgrading the custom app which is available in classic into lightning app .
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features
• Provide day to day CPQ platform and user support.
• Experienced in CPQ (Configure-Price-Quote) End to End Process.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.
• Involved in CPQ customization in developing and designing Guardrails Validations, Upgrade/ Downgrade and Amend flows of Various Products Confidential Quote level.
• Created custom pages using lightning app builder for Salesforce1 mobile app and for using it in lightning experience.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Developed Lightning UI using AJAX, JavaScript, JQuery and HTML.
• Created multiple communities for specific needs, making them specialized and versatile.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Developed Custom Objects , Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy Force.com software.
• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment : Saleforce.com platform, Apex Language , Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Roman, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for different business user’s groups and business centers.
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler.
• Involved in handling bulk data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.
• Worked on Salesforce CPQ (Steelbrick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Worked on the design and installation of an application on IPad using customized CPQ.
• Hands on experience with Apttus CPQ for generating quotes, creating product catalogue and price.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in Accounts, Leads and Opportunities to help sales and service teams to be more efficient.
• Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.
• Integrated Salesforce CRM and the Legacy System (Siebel) using Cast Iron Integration Systems.
• Used the Sandbox for testing and migrated the code to the Production instance after testing using Change sets and Eclipse.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Experience working with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
• Provided training to the internal business users to use the application and develop their own custom Reports.

Environment: Saleforce.com Platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data Loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, Windows 2007.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Analyzed complex client requirements and designed solutions to meet the business requirements.
• Created user stories in Agile Accelerator and documented the business flow process.
• Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.
• Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Inbound-Outbound API messages.
• Worked on Email Integrations and Integrating Salesforce with other communities.
• Developed Apex using Force.com Migration tool and Web Services API (SOAP and REST).
• Created Case auto-assignment and escalation rules.
• Worked on lead capturing based on email marketing and qualifying the lead through website and automatic lead conversion.
• Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.
• Packaged and deployed customizations from Sandbox to other environments using Force.com IDE.
• Performed security and access related tasks, created and managed users, Organization Wide Defaults, creation of role hierarchy and sharing model, record access, setting up opportunities and account team, folder access.
• Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Engage client to gather software requirements/business rules, and ensure alignment with development teams.
• Synchronizing data from Salesforce CRM to Marketing cloud.
• Implemented Service cloud for business processes and technical support to its channel customers.
• Worked on Sandbox backups and securing data.

Environment: Salesforce CRM, Agile methodology, Custom tabs, Workflow rules, Validation Rules, Process Builder, Reports, Dashboards, Visualforce, Apex Classes, Apex Triggers, HTML5 and CSS3, JavaScript, Agile Accelerator, Import Wizard and Data Loader.

Confidential, Chicago, IL

Salesforce Developer/ Administration

Responsibilities:

• Developed a Salesforce.com Approval process for the users
• Developed Salesforce.com workflow rules for updating some fields when the user reaches a step in the approval process.
• Implemented some validations for some steps in the approval process by using Validation Rules
• Administered Salesforce.com applications and migrated code/data from different environments.
• Developed Apex Triggers and Test Methods.
• Maintained roles, profiles and user accounts.
• Used eclipse for development environment.
• Designed and developed the application.
• Involved in creation of users and profiles.
• Implemented the Role Hierarchy for this application.
• Created Custom fields, Custom objects, Users, Roles and Profiles as required by the application.
• Customized page layouts for Salesforce.com standard and custom objects.
• Configured users’ roles, permissions and profiles as per business requirement.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Involved in defining data model for Salesforce.com application.

Confidential

Java Developer

Responsibilities:

• Designed and developed Struts like MVC 2 Web framework using the front-controller design pattern, which is used successfully in a number of production systems.
• Normalized Oracle database, conforming to design concepts and best practices.
• Designed the high level and detailed design for Quiet Time alerts by utilizing the existing Message broker infrastructure. The architecture reduced 400 man hours of initial estimation.
• Developed user interfaces using JSP, HTML, XML and JAVA Script.
• Generated XML Schemas and used XML Beans to parse XML files.
• Created Stored Procedures & Functions. Used JDBC to process database calls for DB2/AS400 and SQL Server databases.
• Invoked the web service from Message flows through XML gateway in a secured manner.
• Developed User Interface to allow the members to setup the preference using JSP based on Struts and Custom tag library facility using form beans and action classes.
• Developed ANT scripts to build the different modules for the Project, such as building the binary files and scripts for deploying to the server.
• Developed web application called iHUB (integration hub) to initiate all the interface processes using Struts Framework, JSP and HTML.
• Worked closely with the Infrastructure team during the build process in deployment and configuration of the Message broker. Resolved the environmental issues in a timely manner and performed IT checkout to ensure successful deployment on all the Message broker servers.

Environment: MVC 2, Message Broker, ESQL, JAVA, JSP, Struts, Hibernate, Apache Ant, Log4j, XML gateway.