Information Manager/ Knowledge Operator Resume

WORK EXPERIENCE:

Confidential

Information Manager/ Knowledge Operator

Responsibilities:

I Managed and ensured all computer systems and network components work correctly and efficiently. To include the swapping of all major computer components from CD ROM, DVD Drives to faulty power supplies and bad motherboards.
Acted as the focal point for over a hundred users at any given time for network and hardware related issues, including troubleshooting a fault in a LAN or fixing a faulty printer.
I have extensive knowledge of the Microsoft office and have also participated in several technical refreshes, which includes grabbing all the user data to include.PST files, from MS outlook and replacing the PC.
I have extensive knowledge of Windows XP, Vista and &7.
Responsible for insuring all patches are pushed along with making sure the anti - virus was up to date all machines, while responding to suspicions of all types of present Malware.
I’ve also have troubleshot user applications remotely using remote desktop, And corrected boot issues in the BIOS such as rebooting the CMOS to further troubleshoot a piece of hardware that would not sync with the Confidential .
I have upgraded RAM changed out hard drives and images secure and unsecure computer from scratch.
I have great communication and customer service skills dealing with a people face to face and over the phone.
I have extensive knowledge of active directory that range from account creation to setting local and group policies.
I understand how to use millimeters to detect issues with voltage in computer and crimpers for installing LAN Cables.
Able to Identify Hazards around the working environment and operate safely within the facets of being Hardware Technician.
Deep understanding of the 7 layer OSI model and common UDP and TCP Ports.
Responsible for maintain continuity books for less frequent problems that would arise, so the next technician would have a resource to help him or her resolve the issue quickly.
Also have administered recovery and backups from the control panel in windows 7.

Client Support Administrator/ IT Support

Confidential

Responsibilities:

Managed Hardware and Software.
Performed configuration, management, and diagnostics of Windows systems.
Coordinated and documented system repairs.
Ran system diagnostics and determined cause of hardware and software failures.
Removed and replaced components and peripherals to restore system operation.
Installed and configured software operating systems and applications.
Provided excellent customer service assist in operations, restore and configuration of information system.
Installed LAN cables and serviced communication device blackberries, laptops, computers, scanners and printers.
Also upgraded the ticketing system reducing user wait time by 30%.
Manages numerous accounts inside of active directory to ensure Company policy is followed accordingly.

Information system security officer

Confidential

Responsibilities:

Monitored and managed information security programs. (Information protection/ assurance)
Report security incidents and formulate corrective security procedure with emphases Information security and Emissions Security.
Followed Confidential Security guidance for securing suspected infected of compromised systems.
Ensured Security Patches were properly installed.

Information Manager

Confidential

Responsibilities:

Conducted information analyses to determine proper flow and life cycle management of information.
Operate computer system to create, collect, process, disseminate, use, store protect and dispose of information.
Educated users on proper use and capabilities of mediums use to store and disseminate data.
Complied with Privacy act and freedom act and assisted others who were less knowledgeable in this.
Insured Records were properly maintained.

Knowledge Operator

Confidential

Responsibilities:

Served as the consultant and liaison for overall data, information and knowledge planning integration; identified and analyzed data, facilitating delivery of decision- information to commanders and leaders.
Used management technologies to capture, organize experiences, thus leveraging collaborative knowledge across different organizations.
Excelled at communication, coordination, cooperation, problem solving and negotiation.
Prepared briefings for leadership weekly.

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