SUMMARY:

• Around 8+ Years of experience in the Salesforce .com CRM Platform as Developer / Administrator.
• Salesforce certified developer (Salesforce Platform Developer 1 and Salesforce Administrator)
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Sales Cloud, Service Cloud and Marketing Cloud Functionalities.
• Expertise in configuring and administrating Salesforce CRM environment.
• Conducted training on all salesforce related systems to Sales and Marketing teams.
• Created custom objects and custom fields in Lightning Experience.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers & Events and used custom CSS in the components.
• Experience using Salesforce Lightning UI. Created reports and dashboards in salesforce lightning experience.
• Knowledge on Salesforce Lightning Process builder, Lightning UI, App Builder and creating visual workflows, salesforce support, communities and chatter groups.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce .com sandbox and production environments.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, SOAP, REST) & web integration with SDFC.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages and reviewing the application.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in using Data loader and data import wizard for data management in force.com platform and good Knowledge in cast Iron and Informatica.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role-based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com, Plug-in environment for writing Business logic in Apex Programming Language and Salesforce Mobile Experience.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA & Metadata API.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback
• Experience in Professional to Enterprise upgrades.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead management, Order management, Account management, Case management and Merging management.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Veeva, Zuora, Lightning Component, S-Controls, APEX Web Services, AJAX, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools: Apex Data Loader, Change Sets, Workbench, Force.com Connect for Excel, Force.com connect for Outlook and Force.com Migration tool

Custom Integration: Third party integration using REST/SOAP API

Third Party Tools: Eclipse IDE, ANT, Apttus

Software Methodologies: Waterfall, Agile, Scrum, MVC

Programming Languages: APEX, JAVA J2EE, PL/SQL

Operating Systems: MS Windows, Unix, Linux, Mac OS - 9/10

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i, 9i, 10g

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked on developing, integrating, configuring, and designing the CRM platform.
• Assisting and advising on cloud-based applications.
• Gather detailed business requirements, use cases, translate technical specifications into product requirements.
• Worked on migrating and integrating data from legacy systems to Salesforce using Apex Data Loader.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, UI development using JavaScript, HTML, CSS, enhancements, and testing.
• Used Force.com developer toolkit to develop various Visualforce Pages, Apex Triggers to include extra functionality and write Apex classes and controllers to provide functionality to the Visualforce Pages.
• Created Custom Objects and fields for transactional and contractual information and designed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, formula fields to the Custom Objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, filed updates to implement business logic.
• Created Approval page layouts and Visual Force Email Templates for Approval email alerts.
• Developed lightning component framework and built lightning component using Aura framework.
• Knowledge on Lightning App Builder, Lightning components and Process builder.
• Created UI Pages using Lightning app builder.
• Replaced all JavaScript buttons with Quick Actions or Lightning Components in Lightning Experience.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning components for use in Salesforce1 mobile platform to make Lightning application mobile.
• Gained Hands-on experience in Lightning Connect to access the real-time data from third party system by using external objects in salesforce.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Maintenance of installed managed packages in Lightning using Apex Class
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing APEX SOAP, REST Web Services and APEX Callouts
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.
• Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and Stand up meetings.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Created multiple criteria-based Lightning Process builder to update related object records. Process builder.
• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for Salesforce .com, Lightning and CRM implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, Windows, SOAP callouts, Service cloud, JavaScript.

Confidential, Roanoke, VA

Salesforce Administrator/Developer

Responsibilities:

• Performed administration activities for SFDC including System configuration, Analytics Reporting, Data Migration, user Acceptance testing, and End User Training Development & Delivery.
• Involved in Salesforce.com Application Setup activities, based on the requirement of the organization customized apps.
• With jQuery validations, events, and interactions created dynamic forms.
• Worked on CPQ integration and configuration.
• Worked with Visualforce pages, custom controllers, Extension controllers, Apex Coding, Apex classes and Triggers.
• Created Custom Objects and defined lookup and master-detail relationships on the objects along with creating junction objects to establish connectivity among objects.
• Involved in end to end testing and configuration enhancements for the Apttus CPQ and CLM functionalities.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Worked on Service cloud and Sales cloud implementations.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Analyzing Scenarios for switching between Salesforce Classic and the Lightning experience
• Experience in creating and maintaining Automations & Data Extensions in developing and maintaining email templates within.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.
• Customized the objects, Tabs using the salesforce Lightning Experience as per the requirement.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing APEX SOAP, REST Web Services and APEX Callouts
• Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and Stand up meetings.
• Used Lightning process builder for visualizing and creating automated business processes.
• Designed and developed Visualforce pages based on the requirement.
• Created profiles and roles in the organization and implemented Record-Level and Field-Level security by configuring their sharing settings based on the organization role hierarchy.
• Worked on various Salesforce objects like Accounts, contacts, Leads, Opportunities and dashboards.
• Modified various existing codes inside salesforce and followed the governor limits before deployment into production.
• Worked on querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for bulk insert and update of data into Salesforce Objects.
• Actively participated in deployment activities from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Service Cloud, Custom Tabs, Apttus CPQ, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used Bitbucket for code repository.
• Worked in converting existing Application to Force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing APEX SOAP, REST Web Services and APEX Callouts
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.
• Followed Agile, Scrum methodology that included iterative application development, weekly Sprints and Stand up meetings.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Written several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Force.com, Apex Language, CSS, JIRA, HTML, Visual force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Sales cloud, Service Cloud, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, SOQL, SOSL, SOAP, REST.

Confidential, Rancho Cordova, CA

Salesforce Administrator/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Managed relationships between Salesforce managed package partners.
• Implemented changes in the Salesforce organization and maintained the updating them.
• Administered tasks like setting up organization with Roles, User & Profiles, Sharing Rules, IP Restrictions and Session settings
• Designed company data layout and customized workflows.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developing applications suitable for both Sales Cloud and Service Cloud.
• In Process of development of APEX classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data with SOQL and SOSL queries to extract related data from the database.
• Worked with Data Loader, App Exchange Applications, Validation Rules, Approval Process, Reports & Dashboards
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed work-flows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed User Interface using CSS, HTML Tags, Visual Force Components and used JavaScript for front-end validation.
• Developed Test classes for every classes, Triggers, Web-Services with maximum assurance of code-average
• Debug Apex Scripts using Data logs and System log Console to catch exceptions and execute Governor Limits
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Assisted business users and provided ongoing production support after implementation.
• Set up permissions for security based on hierarchies.

Environment: Saleforce.com platform, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages. Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic .
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented picklists, dependent picklists, lookups, master- detail relationships, validation and formula fields to the custom objects.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader. Used it to read, extract, and load data from comma separated values (CSV) Files.
• Integrated e-mail with Salesforce.com for mass E-Mail management and designed various custom e-mail templates.
• Designed & Developed application on Force.com Platform
• Visual force Pages like Home Page, Disclaimer Page, Solution pages and Form fill-up pages are created implementing various Validation rules using JavaScript validate functions.
• Worked with managed and unmanaged packages. Installed and updated managed packages from AppExchange as per business requirement.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Implemented new Salesforce.com features and functions like workflows, new screens, objects and reports to meet the business requirements.
• Worked on Validation Rules, Workflows and Approval Processes, Page Layouts, sharing rules, Profiles, Creating Roles.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Intensively worked with Triggers, Workflows, Roles, Validation Rules, Formula fields, Tabs and Profiles
• Experience with Data Migration using Data Loader .
• Experience with maintain user roles, security and profiles .
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Customized Company Profile , Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Prepare data files and upload the data in to salesforce.com using data loader for user, account, lead, opportunity, campaign objects.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules .

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs.