SUMMARY:

• Over 9+ Years of IT experience in Development (includes Configuration and Implementation), Administration, Quality Assurance, Business Analysis with solid understanding of Business Requirements Gathering, Application Design, user and sandbox maintenance in Salesforce.com (Force.com), APTTUS - Q2C (CPQ/CLM), also good with Release Management, Business Intelligence (ETL/Reporting), Web Development and IBM mainframes technologies.
• Articulate APTTUS core CPQ capabilities, Foundation concepts of Products, Pricing, Categories, Advanced concepts of product selection and pricing scenarios, also categories, Price List, Products and Selection, Bundles, Options and Option Groups, Product Selection using Constraint Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, Visual Force and APTTUS Pricing Callback Class.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• 24x7 Remote and On-Site Escalation Production Support, managing all deployments and patching works.
• Working closely with the Environment Teams, project management, change control and release managers to ensure proper planning, deployment and environment stability across the enterprise.
• Developed Test cases and plans, also created and maintained Defects using ALM Quality Centre.
• Experience in project management of external application deployment tasks with AppExchange and commonly used SFDC Apps and Manage relationships with integration partners, consultants and current AppExchange service providers to drive project tasks to completion, Salesforce Live Chat.
• Maintain user accounts, roles, and profiles in the Salesforce.com application, also clean and current data in the Salesforce.com application. Customize Salesforce.com fields, page layouts, record types, profiles, and roles. Formatting and scrubbing of raw data and uploading into Salesforce.com.
• Good with Apex, SOQL, XML, JSON, JavaScript, Apex Classes, Controllers, Triggers, Visual force. Migration Tool, Web Services (REST/SOAP/WSDL/XML), Data Loader, Excel Connector, Demand Tools, Force.com IDE Eclipse, managed, unmanaged packages and Informatica cloud.
• Integration CTI experience for Confidential customer care using app exchange 3rd party applications and SAP using Informatica Cloud Tools, also worked for documentation on these tools, also given training to the users.
• Good in Develop, defining, roll-out the Release Management Strategy and Release Planning Process.
• Maintain release packaging, release integrated scheduling, work intake priorities, manage the Release Exe of Development/Deployment lifecycle, Provide inputs to RLS Packaging/Integrated Scheduling activities.
• Developed testing criteria based on requirements, use cases and traceability matrixes. Coordinates and conducts functional software testing utilizing all current testing tools available.
• Responsible for Test case preparation, test data preparation, regression testing and production validation.
• Identify and evaluate new features and functionality related to the winter, spring, and summer release management schedule provided by Salesforce.com. Able to support TDD and prepared the documentation.
• Able to configure AppExchange apps that require any changes to the custom components to adapt use cases.
• Active participation in application’s requirement analysis, design and implementation, integration and providing deliverables for the testing. Familiar with all the stages of System Development Life Cycle.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience with Lightning Components, App Builder and Design and Workflows and Process Builder.
• Works with Release Engineers, development teams and production support leads to understand impacts of branches, code merges and their approval process.
• Requirement analysis, Test plan creation/review, One Liners preparation and Test Scripts preparation, Test Execution and Validation of Test cases.
• Active participation in application’s requirement analysis, design and implementation, integration and providing deliverables for the testing. Familiar with all the stages of System Development Life Cycle.
• Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives, good in Sandbox management, delivery of reports and dashboard through solid analysis of data, Build report, dashboards and analytic snapshots and analysis on issues and prepare the documentations.
• Expertise in defining the requirements from end users view, document the requirements as Business Requirements Document (BRD) and Functional Requirement Specifications (FRS) and also assisting the technical team with functionality clarification.
• Interacted with data modeler and business analyst to understand the requirement and the impact of the ETL on the business and mapping ETL jobs and test prepare test data for data transfer jobs and executions.
• Developed ETL design documents to develop mappings, also prepared strategy to load historical and incremental loading of mapping and analyzed the source system data, which helped in designing the ETL rules
• 24*7 Support, Maintenance, release management, Offshore, Onshore communication, and use to work on PMO Deliverables, like Deployment plans, Release Status, Issues Register, invites/chats and post validations.
• Leads and co-ordinates the Go-Live activities including the execution of the deployment Plans and checklists before production deployment to the Management, business and all the channels.
• Good on building, deploying managed packages and used SCM tools and good with agile/scrum processes.
• Good with SVN, VCS, Eclipse, JIRA, ANT, Selenium and Jenkins, good understanding in automation of scripts.
• Good in Release Management, Onshore development communication and use to work on PMO Deliverables, like Deployment plans, Release Status, Issues Register and invites/chats.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 9x/NT/XP/ 2008/2003/2000 and Unix.

LANGUAGE/SKILLS: Java, Shell script, PL-SQL, XML, SQL, Microsoft .NET, C# and Linux

VCS/CMS/DEFECT TRACKING/Deployment TOOLs: GITHUB, VSS, SVN, CMS, Maven, Changeset, Selenium, Maven, Jenkins, Eclipse, JIRA, TDD, Selenium and ANT.

Tools: Introscope,IBM Tealeaf,Keynote,HP BAC,BMC Patrol,AOTS Remedy 7.6, SharePoint, MS Office, Eclipse, Datastage8.1, Toad, Teradata12x-SQL Assistant, HP Quality Center12x,Changeman ZMF/DS, Fileaid, Panagon, HLAD, Vantive,FTP, C D (NDM),Citrix, QMF,SPUFI,JCL,FileAid,SDSF,SAP BO,NDM/C D,SSO,ESP,DataLoader,Force.com Explorer and Force.com

Salesforce Technologies: Salesforce-CRM,Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, REST, SOAP, Visual force Pages/Components, S Controls, Apex Web Services, AJAX, Workflows, Case Approvals, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Chatter, API, Chatter, Sandbox, data loading, Sales, Service cloud, SOQL queries, Web Service Integration. Single Sign On, Delegated Authentication, Wave Analytics, Lightning, salesforc1 visual flows, Communities, Marketing cloud, Informatica cloud, AngularJS, APTTUS Q-to-C (CPQ and CLM), jQuery and SAML.

TOOLS: HP ALM, AOTS BMC Remedy7.5, Datastage/Informatica, FTP, HLAD Tool and C D, Citrix, Toad 9.x, Share Point and Cloud System.

GUI(S): HTML,HTML5,DHTLM,Flashscript,Weblogic,Datawarehousing,Oracle,DB2,MSSQLServers/DBA,MSAccess,Teradata,JCL,COBOL,ASP,VBScript,Oracle,MSAccess,HTML/DHTML, Flash Scripts and Java Script.

DOMAIN: CRM, Retail, Telecom Health and Insurance.

Others/Methodologies: Waterfall, Agile, Scrum and ITIL

DATABASEs: Oracle, SQL Server 2008/2012/2012 R, DB2 and Teradata

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, Arkansas

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Good experience on development and maintenance of Sales & Service clouds.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Created workflow rules and defined related actions, time triggered tasks, email alerts, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, APPTUS CPQ, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Chicago, IL

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com Lightning platform and Force.com IDE Plug-in using Eclipse.
• Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, to create custom reports, and opportunity development as per business requirement.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Web-to-case, email-to-case was configured for case management. Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used Apex API to execute flow and transactional statements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Used Data Loader for data management in force.com platform.
• Also used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Wave Analytics, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Los Angeles, CA

Salesforce Developer/Administrator

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Experience with migration of data from Excel to SFDC through Apex Data Loader.
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visualforce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Worked on complex data migration projects using Data Loader tool.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential, Atlanta, GA

Salesforce Consultant/APTTUS-CPQ Consultant

Responsibilities:

• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Worked for APTTUS Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricing functionality using Workflow, APTTUS Approval Process, APEX, VF and APTTUS Pricing Callback Class.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).
• Working on Building standalone, Bundled Products using options/options groups, Product Configuration Rules, Advanced Pricing, Pricing Extensions, Advanced Pricing Concepts, Template administration using X-Author, Quotes/Proposals, also good with Proposal Management process.
• Able to Building standalone, Bundled Products using options/options groups, Product Configuration Rules, Advanced Pricing, Pricing Extensions, Advanced Pricing Concepts, Template administration using X-Author
• Quotes/Proposals, also good with Proposal Management process.
• Performing the roles for Salesforce.com on Admin, Development and Change Management for the organization.
• Created multiple sand boxes for project implementation and manage the deployments for different environments.
• Migrating the data to Direct TV using Data loader and Apex Scripts. And Using Informational middleware migrating the data into Salesforce Direct TV, also worked with CTI implementation for Confidential customer care.
• While Data migration time need to manage the data sharing using apex code.
• Worked with Single Sign On, Delegated Authentication and security assertion markup language (SAML)
• Analyze and review business, functional and technical requirements. And designed the technical architecture based on functional documents.
• Developed code according to specifications and standards, and prepared test classes, plan and conduct basic unit testing, also worked with selenium.
• Salesforce applications through all levels of the organization, creating and managing custom objects fields and formulas, along with page layouts.
• Maintain user accounts, roles, and profiles in the Salesforce.com application, also clean and current data in the Salesforce.com application. Customize Salesforce.com fields, page layouts, record types, profiles, and roles. Formatting and scrubbing of raw data and uploading into Salesforce.com.
• Assist in the development of standardized business practices for data entry and standardization. Trouble-shoot issues within the Salesforce.com system. Support end user salesforce.com requests,
• Provided support for quality assurance testing and defect resolution while testing and deployment is going at Development, QA and Production Areas, also deployments using GIT Hub, Ant and Change sets.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Strong experience in working with Security framework, dashboards, and reporting modules
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Designed and developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application. Worked on SOQL queries and Web Service Integration.
• Reviewing the deliverables, Bug analysis and fixing the issues, test script for UAT and Unit level testing.
• Delivered KT to the client team on salesforce chatter, queues, groups, service cloud and other technical knowledge they need to do for their day to day job on salesforce.com.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI. Also Inserted and updated data using data Loader
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions and Case Assignment..

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Jenkins, HP ALM(Quality Center), HTML, Inside sales telephonic plug-in, Java, Java Script, Workflow, Reports, Custom Objects, Email Services, SOAP, API, Chatter, XML, REST and APTTUS Q-to-C (CPQ and CLM).