SUMMARY:

• Result - driven IT Professional with 8+ Software Development experience with strong Object-oriented analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 6+ years of strong experience on Salesforce.com platform, Sales Cloud, Service Cloud and its Development Life Cycle.
• In depth understanding of Salesforce business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Data Extensions, Service Cloud, Support Process and Forecasting.
• Good experience in developing Salesforce Lightning Apps, Lightning Components , Controllers and Events .
• Expert in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL , SOSL and integrating tools.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Actions, and Approval Process in Salesforce.com.
• Good knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Extensive experience in App Exchange and familiar with the usage of Trial Force org and deployment using Change sets .
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
• Experience in data migration from Legacy Systems using Data Loader .
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Skilled on full life-cycle implementation of Sales force CRM for Educational and commercial organizations including Sales Cloud, Service Cloud, Community Cloud.
• Experience in programming languages C++, Java and other java technologies which include JSP, jQuery and Servlets.
• Experience in web technologies like HTML, XML, DHTML, CSS and JavaScript.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization.
• Expertise in developing, deploying and integrating Salesforce.com.
• Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change sets etc.
• Experience in Database Design, functions, triggers, RDBMS, DML SQL queries.
• Experience in SFDC Integration using Web Services and Apex Programming, Service Cloud, Community Cloud and Sales cloud functionalities.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL COMPETENCIES:

Salesforce.com: Salesforce.com, Force.com IDE, Apex Class, Apex Triggers, Apex Methods, Apex Web services, Workflow and Approvals, Process Builder, Profiles & Permission sets, Role Hierarchies, Sharing Rules, OWD, SOAP,RDBMS,REST, App Exchange, Escalation Rules, SOSL, SOQL, Sales cloud, Service cloud, Community Cloud, Email Template, Apex Test Methods, Visual Force pages, Visual force Components, S-controls, Sandbox, data Loader, Salesforce Lightning

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Salesforce1

Integration & Deployment Tools: ANT, Change-sets, Salesforce to Salesforce, Apex- Explorer

Languages: Visual force, Lightning, Apex, C, C++, Java

Web Technologies: Html, CSS, JavaScript, jQuery, AngularJS, Ajax, WSDL, XML, PHP, JSON

Database: SQL Server 2008, MySQL, Oracle

Version Control: Git Hub, VSS, Subversion

PROFESSIONAL EXPERIENCE:

Confidential, Warrenville, IL

Sr. Salesforce developer

Responsibilities:

• Developed, configure, deployed, tested and integrating Salesforce in Agile Methodology .
• Involved in Data Mapping and Data Migration from Oracle database to Salesforce.com Objects and fields using Change sets, eclipse.
• Worked on Case Assignment, Knowledge Management and Case escalation rules.
• Design & build Lightning Messaging Framework , a design guideline for messaging patterns in the Salesforce ecosystem; collaborate with writers to create a holistic UI text library that works harmoniously with UI patterns; integrate the documentation.
• Created workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates to implement business logic.
• Developed various Sales cloud Standard Objects including Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, Events and Tasks.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application by ongoing Agile manner.
• Developed batch classes for specific functionalities which include sharing records for actions like approve, reject and recall.
• Worked on querying data from database using SOQL, SOSL , similarly while doing DML operations SOQL, SOSL are helpful.
• Worked on developing lightning application and components.
• Used Data Loader to import or export bulk of data.
• Deploying applications from Sandbox to Production using Change Sets.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Developed a custom layout for homepages on web and mobile for Lightning Experience with Lightning App Builder.
• Worked on Inline editing, which allows users to update data efficiently; build prototypes & conduct research to test design concepts; collaborate with engineers to build a high-quality end product that meets product, design, & accessibility requirements.
• Integration of Application with Salesforce.com by using SOAP, REST web services API and SAP.
• Developed the web services to get the data of the certified employees who pursued different certifications and updated it against the Skill set object.
• Created many custom objects and custom fields in Lightning experience .
• Developed user interfaces like Lightning Components and Visual Force Pages .
• Developed Salesforce1 mobile application UI interface using Base Lightning Components like Lightning Schema Builder, process builder, buttons, tabs, badges, layouts, forms, currency along with event handlers.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies.
• Worked on creating and assigning Profiles, Field level security, Roles, profile management, sharing rules and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists , and other components on a record detail and edit pages.

Environment: Force.com IDE, Apex Programming, Visual Flows, AngularJS, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Sales Cloud, SOAP, REST, HTML, Java Script, RDBMS, Web Services, Reports, Custom Objects, Custom Tabs, GitHub

Confidential, St. Louis, MO

Salesforce Developer & Admin

Responsibilities:

• Implemented Security and Sharing rules at object, field , and record level for different users at different levels of organization.
• Created profiles and configured the permissions based on the organizational hierarchy using permission Sets .
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Used Service Cloud to allow users to automate service processes, streamline workflows .
• Worked on SOAP and REST Webservices to connect external services. Hands on experience on consuming and exposing services in the format of WSDL, APEX.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader .
• Implemented and created users with permissions, about 1100 users nationwide on the CRM platform and provided go live support by agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product.
• Worked on SFDC Administrative tasks like creating Profiles, Roles and Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions .
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish RDBMS among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.

Environment: SaleForce.com platform, Angular JS, Data Loader, GitHub Sales Cloud, Service Cloud, Sandbox Testing, HTML, SOAP, REST Webservices, JavaScript, Eclipse IDE

Confidential, Birmingham, AL

Salesforce Developer

Responsibilities:

• Delivered customer-critical features in Sales Cloud enabling sales processes from lead, opportunity and quote through sales forecasting and order management to setup and fulfill sales transactions quickly with eligible products, price lists and promotional discounts.
• Worked on various Service cloud objects like Accounts, Opportunities, Cases and Solutions.
• Created Page layouts to organize fields, custom links, related lists , and other components on a record detail and edit pages.
• Designed and implemented visual force pages for different needs in the function.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force , Force.com API and Web Services .
• Worked on Validation Rules, Workflows and Approval Processes. .
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Involved in integration of Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Customized the standard objects as per the business requirements by using Visual force components.
• Worked on Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Handled Restful Web services consumption for fetching content from the Internal Web server.
• Developed a customer feedback and satisfaction process.

Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Sales Cloud, Service cloud, Apex Triggers, Visual Force Pages, HTML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID

Confidential, Stratford, NJ

Salesforce Developer & Admin

Responsibilities:

• Project involved completely emphasizing services on Service Cloud Platform, Relative Experience on Case Management, Service Console, Knowledge Base Articles, Entitlements, Tabs, and Flows.
• Performed the roles of Salesforce.com Developer and Administrator.
• Interacted with business development and marketing team.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Closely worked with SalesForce.com team while implementing the solutions for the requirements
• Worked on various Sales cloud standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Complete bulk imports of data using Apex Data Loader .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components , and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked on Service cloud , supported cases , developed workflows and triggers for automated case resolutions.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business user groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com .

Environment: Salesforce.com, Force.com Platform, Sales Cloud, Service cloud, Apex Data Loader, Salesforce Enterprise Edition, Apex, Visual force, Eclipse IDE Plug-in Objects

Confidential

Java developer

Responsibilities:

• Regular interaction with business stakeholders and executive management, as well as the authority and scope to apply expertise to many interesting technical problems.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS
• Involved in planning and delivering software platforms used across multiple products and organizational units.
• Extensively worked on Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.

Environment: JavaScript, CSS, HTML, DHTML, JSP, Angular JS, Bootstrap, SQL, MySQL, Pl/SQL, Ajax, Windows, JQuery.