PROFESSIONAL SUMMARY:

• Overall 7 years of Professional IT Experience and 3+ years of Experience in ServiceNow platform as both Developer and Administrator.
• Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3.
• Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• In-depth knowledge of the Technical implementation of Change Management, Incident Management,
• Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations. Strong experience in JavaScript.
• Experienced in Project Portfolio Management(PPM)
• Experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC, and AJAX.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with Customers and Clients.
• Worked in Two end to end implementations of Service Now.
• Hands on experience on Fuji, Dublin for release notes.
• Good hands on experience on Automation Tools(Jenkins, Bamboo)
• Good understanding of Object Oriented analysis design and application development.
• Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM.
• Hands on experience developing CMS in Service Now.
• Hands on experience on Active Directory, LDAP and Single Sign-On (SSO) Integration and IT PAM.
• Created Knowledge articles & mentored & trained business users & Helpdesk users on ServiceNow platform.
• Expertise on creation of workflows for Service Catalog items in Service-Now. Created web applications using Python .
• Create, monitor, modify, and publish service catalog workflows with approvals. Maintain Single Sign-On integration.
• Experience on WebSphere clusters. Used to manage the Balance workload for the set of application Servers.
• Create an access control rule (ACL).Use of scripting tools and Service Now functionality to create script to automate routine tasks being done in Service Now.
• Loads, manipulates and maintains data between Service Now and other systems.
• Configuration Development and development of Requirement Integration components (SSO, LDAP).
• Service-Now Administration and Production support including maintenance of lower life cycle instances. Familiar with versions Eureka, Dublin, Berlin.
• Hands on experience in web development using HTML, JavaScript and CSS.
• Good experience in application development using Java/J2EE, JSP, Struts and spring.

TECHNICAL SKILLS:

ITIL: ITSM, ServiceNow, JavaScript, HTML, CSS.

Programming Languages: C, C++, Java, ASP.Net(C#), JEE, SQL, PL/SQL, ADO.Net

Java: JDK 1.6, Collections, Multithreading, Networking, Generics, Exception Handling, Files and Streams, JDBC

J2EE: Servlets, JSP, JSTL, Struts, Spring AOP, JNDI, JMS, JTI, Ajax, EJB, Spring IOC, Hibernate, Java Beans

Salesforce technologies: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader,ETL,Workflow& Approvals, Reports, Dashboards and Custom Objects, Force.com IDE

Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum

Databases: Oracle DB, MySQL

Database Tools: SQL Client, TOAD, SQL Developer

Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

IDE: Eclipse, Net Beans, TOAD

Version Control Tools: CVS, SVN

Tools: and Packages

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

ServiceNow Developer/Admin

Responsibilities:

• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Develop and manage application code, user interface, and third-party integration components
• Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.)
• Performs core configuration tasks including System policies, Business rules and Client scripts.
• Manages users, groups and roles.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Performs migration activities (Dev to QA, QA to Prod).
• Coordinates Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues
• Coordinates installation of ServiceNow upgrades and/or service packs.
• Develops and improves user systems procedures, and prepares systems documentation.
• Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
• Developed Service Catalog items based on the requirement provided by the stakeholders.
• Installed MID Servers on remote desktop and conducted tests required for Discovery.
• Used Fuji release which enhances the enterprise service model and also helps in improving the user experience
• Coordinated Service Catalog options, including two-step checkout, cart controls, and variables
• Created notifications based on user requirements and also configured inbound email actions to create incidents or requests.

Confidential, Rochester, MN

ServiceNow Developer/Admin

Responsibilities:

• Worked on End to End implementation of Discovery.
• Maintained the Configuration Items and modified the forms and form Sections.
• Worked on Configuring the IP Addresses to help find out the undiscovered
• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
• Wrote Classifiers and Identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Supported the team with improvising the Discovery tool and the Configuring the CI's.
• Created Dash boards on requirement.
• Reported inconsistency of form fields and maintenance

Confidential, Atlanta, GA

ServiceNow Developer/Admin

Responsibilities:

• Worked on end to end implementation of Confidential, Supported the team with the work flow of the integrations.
• Designed and delivered technical methodologies around the ServiceNow platform.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
• Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Strong knowledge of the Server side scripting Business rules and Script Includes.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Trained Service Desk team and organized meetings to review content and testing efforts for testing in UAT for quarterly releases.
• Currently working to develop new service catalog items and fix bugs in incident, problem and change management.

Environment: Java Script, JSON, Prototype, Web services, SOAP, SQL, XML, HTML, iFrames, AJAX, Shell scripting, Log4j, Integrations, Cloud services, ITIL, SCRUM.

Confidential - Poughkeepsie, NY

Role: Java Web Developer

Responsibilities:

• Interacting with Business users, gathering and analyzing requirements and Involved in understanding the Requirements of the end Users/Business Analysts and Developed Strategies for ETL processes.
• Involved in database designing by creating database objects such as Tables, Views, and Indexes.
• And provided technical solutions in the form of MDD (Minor Development Document) for the Process Change Requests from Business.
• Using DAO patterns to interface with Database and DTOs for data transfer between the integration tier and business tier.
• Performed client side validation using Struts Validation Framework.
• Developed Struts Action Forms, Action classes and templates and performed action mapping in struts-config.xml.
• Developed DAO classes for the persistent layer.
• Used Struts framework's advanced features like Validator, DynaForm etc.
• Used Java Mail to send mails to the user when it is appropriate.
• Responsible for development of Web Services.
• Packaged and deployed the application on JBoss Application Server.

Confidential

Role: Java Developer

Responsibilities:

• Worked on persistence layer using O/R Mapping tool Hibernate with Oracle 10g Database
• Involved in End to End Design and Development of UI Layer, Service Layer and Persistence Layer.
• Implemented Spring MVC for designing and implementing the UI Layer for the application.
• Have Used Spring IOC to inject the services and their dependencies.
• Implemented Sitemesh as the web page layout and decorating framework to aid in creating the consistent look and feel for the web application.
• Have used AJAX to retrieve data from server synchronously in the background without interfering with the display and existing page in an interactive way.
• Have Used DWR (Direct Web Remoting) generated script to make AJAX calls to JAVA.
• Involved in writing JavaScript for dynamic manipulation of the elements on the screen and to validate the input.
• Involved in writing Spring Validator Classes for validating the input data.
• Involved in writing complex PL/SQL and SQL blocks for the application.

Confidential

Java Developer

Responsibilities:

• Involved in various phases like design and development using Rational Unified Process.
• Worked on a project to develop online portal for administrators.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, Custom tags.
• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.
• Used Java/J2EE Design patterns like Business Delegate, Session Facade,
• Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Used Web services for transmission of large blocks of XML data using (SOAP).
• Used XML and SOAP with SAX parser to transfer data between applications.
• Used Entity Java Beans for persistence.
• Used SQL stored procedures with JDBC API for storing, updating user request.
• Participated in database design using Oracle.
• Used Web-sphere Application Server 5.0 for deploying various components of application.
• Used Web Sphere Application Development for developing the application.

Environment: J2EE specification, IBM, WSAD, Spring, Struts, Hibernate, Rational Rose, XML, SOAP, SAX, JSP, EJB, JSTL, IBM MQ Series5.1, HTML, JDBC, JavaScript, Servlets, CVS, Oracle, Unix.