OBJECTIVE:

Seeking a challenging position providing leadership, program management and technical skills to an organization involved in developing and deploying technology to achieve business results.

SUMMARY:

• IT and Program Management Leader successful in designing and optimizing technologies to drive business performance and results.
• Over 22 years IT Leadership, Program/Project Management, Business Analysis, Data Analysis, Quality Assurance, and extensive System Support/Client Service experience.
• Strong track record of leading matrixed, cross - functional and remote teams ensuring collaboration as a focused unit to achieve aggressive business goals.
• Specialize in data integration/conversion and process re-engineering.
• Comprehensive knowledge of both Agile and Waterfall SDLC methodologies, and QA best practices associated with functional, load, stress and performance requirements.
• Experienced in Six Sigma Project Management methodology.
• Extensive experience throughout all phases of system development life cycle, including strategic information planning, business systems analysis, system development, testing and implementation.
• Excellent communication, interpersonal, analytical and leadership skills.

TECHNICAL SKILLS:

System Skills: Visual Basic Developer, Microsoft Access Developer, Lotus Notes Developer, Microsoft Office, Visio, Microsoft Project, Crystal Reports Designer, SQL, Java, XML, UML, TOAD, Decade TEDI, Loansoft, Clarity/NIKU, Quality Center, Serena Version Manager, Gallagher NetOxygen, Mindbox Art Enterprise, Sage SalesLogix, Sharepoint, Planview, Visual SourceSafe, Jira, VersionOne, Composite Studio, Aginity Workbench, and Algorithmics OpVar, SQL Server Management Studio.

Managed Client/Server and Web Projects which utilized the following technologies: Java, ASP, C#, C++, Visual Basic, .Net, Adobe Flex, SQL Server, Oracle 10g, Composite Studio.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Data Solutions Consultant

Responsibilities:

• Responsible for redesigning data model for company’s data warehouse.
• Analyze data requirements for corporate and regulatory reporting.
• Research data related issues and propose resolutions.
• Responsible for data integration as the result of company acquisitions.
• Instituted data validation rules for more consistent data across all platforms.
• Responsible for creating and/or updating stored procedures and views to support business’ data requirements.

Confidential

Sr. Technical Data Consultant

Responsibilities:

• Subject Matter Expert for Home Loans data migration and risk reporting projects.
• Provide complex, detailed data analysis to ensure accuracy and compliance with regulatory reporting requirements.
• Liaison between business partners and technology team to ensure that business requirements are correctly interpreted and delivered.
• Work with business partners to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
• Provide analysis on sourcing of Home Loans data from various bank data sources into new Home Loans data repository for risk analysis and reporting.

Confidential

Sr. Project Manager

Responsibilities:

• Senior Project Manager for the Mortgage Business Services department.
• Responsible for two workstreams under the RESPA/Document Management combined program: Data Integration and Testing.
• Facilitate status meetings with internal staff, clients and vendors.
• Provide direction to project team to ensure that all tasks and deliverables are completed on time and within budget.
• Review requirements developed by Business and Data Analysts to ensure that they are complete, accurate, feasible, and prioritized.
• Responsible for facilitating resolution of all issues, risks and action items and providing updates to all key stakeholders.
• Manage and report on the status of testing, including functional testing, user acceptance testing and regression testing.
• Provide detailed status reporting and metrics on workstreams for senior leadership.

Confidential

Sr. Technical Consultant

Responsibilities:

• Subject Matter Expert for Home Loans data migration and risk reporting projects.
• Provide complex, detailed data analysis to ensure accuracy and compliance with regulatory reporting requirements.
• Liaison between business partners and technology team to ensure that business requirements are correctly interpreted and delivered.
• Work with business partners to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
• Provide support for projects including planning, issue/risk management, meeting facilitation, data analysis, deliverable tracking, testing and management reporting.

Confidential

Senior Vice President

Responsibilities:

• Developed and implemented deployment methodologies for the delivery of custom client solutions.
• Managed revenue opportunities from Professional Services when requirements are outside the scope of standard customer implementations and lead the creation of a scalable Professional Services model to support a rapidly growing client base.
• Built and managed the Professional Services team including staffing,, organizing, and coaching.
• Worked with clients to anticipate project risks, resolve issues, consistently meet deadlines and achieve 100% client satisfaction.
• Collaborated with all functional areas of the business to ensure effective knowledge sharing and team participation in the evolution of platform offerings and related services.
• Led the resource planning, cross-company visibility and profitability model for Professional Services.
• Acted as executive level customer escalation contact for technical support issues, representing the company and client needs professionally, while supporting and championing staff.
• Worked within the company to ensure that all operational functions were aligned with company objectives and client needs.
• Monitored and reported on project activity and key business metrics, such as on time and on target delivery of services and client satisfaction.
• Prioritized Professional Services projects by revenue opportunity, committed deadlines, and impact on technical resources.
• Ensured tight management, customer communications, and expectation setting for customer deployments.
• Successful implementation of multi-million dollar client implementations, ensuring customer satisfaction and opportunities for cross-selling.

Confidential

Senior Vice President - Service Delivery Manager

Responsibilities:

• Provided program leadership of large scale, high risk, multi-line of business projects.
• Managed the relationship with the business executives to ensure that work was prioritized, scheduled and completed on time.
• Provided status reporting across large scale, high risk, multi-line of business programs for transparency to executive stakeholders and external regulators.
• Acted as a member of line of business change teams, as requested, to drive successful execution of changes for compliance with regulations.
• Developed project budget, and maintained and monitored the budget, providing transparency and alerts on budget variances.
• Performed appropriate risk management duties as required for business function and business continuity.
• Provided line of business specific subject matter expertise relating to Home Loans Compliance.
• Managed a team consisting of one Project Manager, four Business Analysts, four Developers and two Quality Assurance resources.
• Evaluated, consulted, and supervised the growth and performance of team members.
• Coordinated candidate recruitment to meet resource requirements and conducted performance evaluations.
• Implemented two in-house developed applications to support Home Loans Compliance business functions.
• Acted as Application Manager for four established Compliance applications and the Bank’s Enterprise Operational Loss applications.
• Maintained vendor relationships, licenses and support agreements as necessary.

Confidential

Senior Program Manager

Responsibilities:

• Defined and managed programs/projects (scope, schedule, resource, communication, budget, risk, etc) and managed priority conflict and changes in scope.
• Worked with management to balance and prioritize projects across the organization, including managing company initiatives.
• Oversaw and participated in project time and feasibility estimates and perform cost projection/impact analysis for initiatives.
• Facilitated technical/business forums necessary to support the entire project management & SDLC process.
• Coordinated activities of cross-functional teams.
• Prepared progress reports, risk and issues logs at a program level and communicated issues and status to management
• Maintained vendor relationships, licenses and support agreements as necessary.
• Defined, developed and maintained Project Management standards and documentation and ensure that company and IT procedures and standards were being followed.
• Evaluated, consulted, and supervised the growth and performance of IT team members as it relates to project management discipline.
• Coordinated candidate recruitment to meet resource requirements and conduct performance evaluations.
• Provided leadership to the project teams and professional mentoring to direct reports.
• Performed appropriate risk management duties as required for business function and business continuity.
• Developed departmental budget, and monitor and report budget variances.

Confidential, Philadelphia, PA

Application Development Manager/Program Manager

Responsibilities:

• Application Development Manager/Program Manager for the Field Planning and Practice Management Services group.
• Managed all development efforts relating to the applications used by the organization’s Financial Advisors. Projects included implementing a custom-designed Recruiting application, integrating a new custom application into CRM, and system upgrade and migration to a new web-based CRM application.
• Provided project management and support for projects across numerous functional and technical units within the Corporation, including estimating, forecasting, planning, issue/risk management, meeting facilitation, data analysis, deliverable tracking, testing and management reporting.
• Ensured appropriate approvals are obtained for each project phase and that all team members have an understanding of expectations, timelines, and scope.
• Worked closely with sponsors, stakeholders, users, technical team leads, and other project managers to coordinate project activities and provide support for core project management functions.
• Functioned as Business Analyst, System Analyst, System Administrator, Developer, QA Tester, Release Manager and Trainer, as needed, to help keep projects on track.

Confidential, Ft. Washington, PA

Vice President - Application Development Manager

Responsibilities:

• Application Development Manager for Confidential Lending IT, managing staff of ten geographically dispersed Application Developers and four System Analysts, in support of the Retail and Direct Lending business units.
• Directly responsible for all changes/enhancements to Loan Origination System on an AS/400 platform with TMO/RPG technology, as well as, a customized Decision Engine application, which consists of an Oracle 10g database, a customized knowledgebase/rules engine built in Mindbox Art Enterprise, and a Web User Interface built in Adobe Flex.
• Accountable to Business and Technology Senior Management for end-to-end application scoping, planning, development, implementation and post-implementation maintenance and support.
• Provided Senior Management and Business Stakeholders on-going status reports and risk management reports relating to all development activities.
• Prioritized and managed development activities and implementation of enhancements/changes..
• Managed the issue resolution process for application production problems.
• Responsible for all aspects of Operations Monitoring and Capacity Management.
• Managed the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies.
• Worked with Application Developers and Business Managers to define and monitor Service Level Agreements and negotiated appropriate support commitments for existing products.
• Managed business baseline technology budget for application-related activities, approved ad-hoc, non application-related spending and sought ways to reduce baseline application-related costs.
• Designed and implemented a custom project/queue/release management system to provide workflow and efficient packaging and tracking of projects related to releases.

Confidential, Horsham, Pennsylvania

Information Technology Manager/Program Manager

Responsibilities:

• Manager for the Retail Sales Information Technology department supporting the Consumer Lending Business Unit.
• Responsible for the maintenance and enhancements of the Loansoft Studio Point of Sale application, ensuring that deliverables were met and timelines were adhered to.
• Managed staff of five Business Analysts and two Developers, as well as, managed Project Managers in a matrixed environment.
• Managed vendor relationship and coordinated both internal and external development efforts.
• Determined release content and implementation schedules based on business prioritizations and resource availability.
• Facilitated kick-off and status meetings with internal staff, clients and vendors.
• Reviewed business and system requirements developed by Business Analysts for accuracy and feasibility.
• Facilitated Functional Design meetings to ensure that business and system requirements were accurately translated into technical design documents.
• Managed all aspects of system development to ensure that business and system requirements were being met.
• Responsible for facilitating resolution of all system related issues, risks and action items and providing status updates and risk management reports to all key stakeholders.
• Managed all testing, including: unit testing, system testing, user acceptance testing and regression testing.
• Coordinated efforts with various system groups to ensure that all affected system issues were addressed.
• Proactively sought opportunities for process improvement within my team, as well as, within the functional business units that we supported.
• Responsible for department and project budgets.
• Managed all aspects of second level system support.
• Designed and implemented a custom project/release management system to provide workflow and efficient packaging and tracking of projects related to releases.
• Assisted in the implementation of a new Loan Origination System for the Retail Sales Division, including gap analysis, migration planning and extensive testing.

Senior Project Manager

Confidential

Responsibilities:

• Senior Project Manager for the Wholesale Business Lending Systems department.
• Managed all projects relating to data integration and conversion, as well as, existing system enhancements to client/server applications and customer-facing web applications.
• Facilitated kick-off and status meetings with internal staff, clients and vendors.
• Created all project-related documents including project charter, project requirements, project plans and schedules, following SDP Express project management methodology, utilizing UML use cases.
• Provided direction to project team to ensure that all tasks and deliverables are completed on time and within budget.
• Reviewed requirements developed by Business Analysts to ensure that they are complete, accurate, feasible, and prioritized.
• Responsible for facilitating resolution of all issues, risks and action items and providing updates to all key stakeholders.
• Managed all testing, including unit testing, system testing, user acceptance testing and regression testing.
• Participated in change management, service level agreements, disaster recovery, and contingency planning efforts.
• Designed and implemented automated change management and production support application for the department.

Confidential, Philadelphia, Pennsylvania

Senior Technology Manager

Responsibilities:

• Managed staff of 12 Technical Analysts who provide Tier II/Tier III support for 2,000+ business customers with network, desktop management and application support services.
• Responsible for deployment process of new assets, asset management, inventory, equipment purchases and project management and implementation of new technology.
• Provided in Crystal Reports, Outlook Form design and Lotus Notes to individuals in East Sector Technology groups.
• Responsible for Lotus Notes administration and development for the Cluster.
• Created Business Unit Focus Groups to determine individual department’s technology requirements and created Service Level Agreements to meet their needs.
• Instituted an automated Customer Satisfaction Survey process to get the “Voice of the Customer” and to determine areas of improvement.

Confidential, Philadelphia, Pennsylvania

Sr. Systems Manager, Vice President

Responsibilities:

• Systems Manager for the System Services team for the Small Business Banking Division. System Services is a full-service system support team, which provides desktop management, hardware/software acquisition/installation, system administration, Lotus Notes database development, Lotus Notes Administration, application help desk, application change management, and system monitoring.
• Managed staff of four Technical Analysts who support 300+ business customers with desktop management and application support services, four Business Analysts who handled documentation of business requirements for system enhancements, and two Project Managers who handled management of large projects.
• Established and refined system support processes and procedures to deliver high quality customer service.
• Liaison between business unit leadership and IT leadership to ensure that all business needs are adequately represented and fulfilled by IT solutions.
• System Owner/Program Manager for custom-designed small business loan origination applications, which included: Prioritization and negotiation of business change requests; managing scope of enhancement projects; providing status updates and risk management reporting to business stakeholders; reviewing business requirement documents, functional specs and system design documents; coordination of regression testing and user acceptance testing; and managing the smooth implementation of the enhancements in the production environment.
• Problem analysis of complex system issues, as necessary.
• Trained and mentored staff on PC skills, support processes, and business process knowledge in conjunction with application skills.
• Designed and developed Lotus Notes database applications for various business areas to improve processes and productivity.