Senior Digital Business Intelligence Specialist Resume

OBJECTIVE:

Position in analytics or customer insights

SUMMARY:

13 years employed in data analysis, including 3 years in Customer Analytics
7 years of market research experience, including focus group and quantitative work
6 years of customer insights research in retail
3 years of experience in SQL and Tableau
7 years of experience managing staff, including one lower - level manager
Managed and developed two million-dollar tracking surveys of thousands of customers
Skilled in oral and written presentations, from teaching, writing, and business presentations
Experienced in Agile work processes

RELEVANT SKILLS:

Alteryx, Excel, Tableau, SQL, R, SPSS, Word, PowerPoint, Hive, Impala, Hadoop
OpinionLab and ForeSee for digital Confidential
Social media listening and analysis, Text Analytics, Clarabridge

RELEVANT EXPERIENCE:

Senior Digital Business Intelligence Specialist

Confidential

Responsibilities:

Analyzed web traffic to Confidential
Produced about 50 reports on the behavior of Medicare shoppers on Confidential /Medicare
Analyzed Voice Of The Customer survey data to identify opportunities for improving the Confidential among those visiting Humana’s Medicare enrollment site
Carried out work using these tools: SQL, Hive, Hadoop, Impala, Excel, Tableau, Splunk and IBM Digital Analytics (formerly Coremetrics)
Spearheading user transition from Hive to Impala on Hadoop.

Business Intelligence Specialist

Confidential

Responsibilities:

Developed, produced and presented analytical reports on the performance of new store formats, loyalty programs, advertising, promotions, direct mail, and lines of business, such as SNAP (food stamps)
Carried out work using these tools: SQL, Alteryx, Excel, Tableau, Business Objects, SPSS and R.
Worked in an Agile environment
Left Confidential with 1,300 others to take a generous voluntary separation package offered by company as part of in major cost-cutting efforts

Database Marketing Analyst

Confidential

Analyzed Confidential customer behavior - sales, units purchased, visits, baskets, etc. - with extracted and blended data from Confidential financial and store databases

Digital Research Project Manager

Confidential

Responsibilities:

Led research in new position formed to support the development of Confidential ’s digital shopping and feedback channels: mobile, web, e-commerce, and social media
Experience with web customer feedback (OpinionLab) and text analytics (Clarabridge)
Supervised one other project manager

Project Manager

Confidential

Responsibilities:

Managed two million-dollar tracking surveys of Confidential customers
Developed and improved survey processes, and data management
Coordinated work of two dozen regional survey leaders
Directed staff at three survey vendors
Collaborated with other departments and senior business partners

Project Manager

Confidential

Responsibilities:

Designed, managed, and analyzed data for 15 research projects, including 50 focus groups and 3 surveys
Led new research concerning multicultural consumers, retail health clinics, telecommunications, and social media

Senior Market Research Analyst/Consultant

Confidential

Responsibilities:

Managed and analyzed quarterly customer satisfaction survey of health plan members
Co-managed and analyzed survey of employees to assess work productivity, health, life stressors, and job satisfaction
Performed numerous and varied market research investigations, analyses and report writing

Research Specialist

Confidential

Responsibilities:

Analyzed survey data on work injuries, medical experiences, and use of worker’s compensation

Project Director

Confidential

Responsibilities:

Directed and co-designed continuous nationwide telephone survey ( Confidential ) measuring political agendas and political participation, approximately 30 minutes in content, with approximately 125 interviews per month from February 2004 to the beginning of 2007.
Co-designed and managed the 2008 Confidential survey, fielded September through December 2008.
Co-signed book contract with Cambridge University Press for book on 2004 and 2008 elections.
Directed and co-designed earlier version of similar survey in 2001, with oversample of youth (14-26 year olds)
Drafted and finalized report to Pew Charitable trusts comparing youth and older Americans in their political agendas and political engagement
Drafted report analyzing age-group differences using newer data from Confidential
Drafted and helped promote press release about above report, which resulted in stories carried in over 100 media outlets nationwide, including follow-up interviews on radio and television news programs
Drafted or helped draft 3 successful grant applications

Associate Survey Director, Research Analyst, and Consultant

Confidential

Responsibilities:

Co-designed and co-managed 6 monthly telephone surveys of California adults
Co-authored 6 reports analyzing survey results

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship