SUMMARY:

• Senior Technology and Business Executive with demonstrated leadership and expertise in building and leading high - performance global teams (APAC, Americas & EMEA) in Financial, Healthcare, and Insurance Industries delivering complex business initiatives through Infrastructure agility, Operational excellence and effectiveness, Continuous Business and IT Process Improvement delivering Business model innovation
• Built and managed Global Data Centers and Vendor co-locations, and managed enterprise infrastructure consisting of Mainframes, Middleware, Web layer, Networks (Voice, Data, Video and Firewalls),, Systems/Servers, HVAC, Power Supplies including Generators, Physical Security, Call centers and Service Desk, Corporate systems (Desktops/Laptops, Mobile Devices, VDI, Remote Access / VPN, Citrix, Exchange, SharePoint, Wiki & CRM, Collaboration tools), Storage (EMC, NetApp SAN / NAS / DAS / Flash), Database, DW and BI support, Security, Enterprise Architecture, and “Follow-the-sun” 7X24X365 Enterprise Global Production IT Operations
• Defined and executed global Infrastructure roadmap, transformed current infrastructure and footprint into Cloud, next-generation software defined and hyper converged infrastructure that is reliable, resilient and scalable.
• Enterprise “Change Agent” and led key tracks of large global Business and IT transformation initiatives that achieved 5% reduction in IT spend of the total revenue. Drove significant cost savings through reduction of legacy infrastructure and architectures overhead and thus shifting investments to “Strategic Priorities”
• Developed and executed multi-year business/product strategy and transformation plans in close partnership with Business and IT, and in translating business models and forecasts into specific IT growth strategies and execution plans in lockstep with business objectives, timeline, and market conditions
• Defined DevOps & Global IT production operations and service management and Support strategy for a major financial behemoth; Delivered and supported integrated high volume and concurrency mission-critical web, mobile global eCommerce applications spanning multiple business channels on a unified platform. Implemented OpenStack, Chef, Puppet orchestration with workflow-centric and cross-domain automation and on-demand Capacity modeling
• Implemented new enterprise 3rd platform technologies (Cloud in a SaaS, IaaS and PaaS Stack, Mobile, Analytics and Social Media) and Hadoop (HDFS Architecture), and Enterprise Service Bus (ESB) enabling business agility resulting in new opportunities for rapid customer, revenue, and earnings growth while containing operational cost (TCO)
• Assumed large P/L & Global Staff responsibility and C-level Advisory / Communications roles. Hired, coached and mentored global talent aligning career goals and passion with company needs and objectives for the best outcome.
• Developed and implemented the Global Business Continuity Program (BCP) including Crisis and Event Management, and Disaster Recovery (DR) and Workplace Recovery (WR) utilizing Cloud / Hosted services. Developed BCP framework, Business Impact Analysis (BIA), company, and site-wide testing plans including unannounced tabletop exercises and met required Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
• Provided transparency into Global Production to Business through Balanced and Consumption Scorecards with KPIs and metrics by business channel and priority on delivery, Infrastructure efficiency, and utilization & capacity, and budget performance vs. plan based on supply and demand across the enterprise. Supported over 10 business channels with several hundred applications with matrix accountability to several divisional CIOs and business leaders.
• Designed Corporate IT Policies and Implemented IT Governance, Risk, and Compliance policies for SOX, PCI DSS, SEC, FISMA and GRC requirements and operational controls, and random audits and enforced strict governance. Developed and executed Global sourcing, Vendor management & Global Service and Location strategy
• Expert in TOGAF, COBIT & ITIL based Service Management framework including Service Catalogue, Global Service desk consisting of Incident, Problem, Change, Request Fulfillment, Event, Access Management and Asset and Configuration, Access, Change, Release and Deployment management, Security, and Business Continuity Management and Continuous Process Improvement, Infrastructure Capacity/Demand and Performance Management

EXPERIENCE:

Confidential, Sharon, MA

Principal Global Infrastructure and IT Operations Management Strategy and Solutions

Responsibilities:

• Worked as a Principal on Infrastructure and Operational portfolio management solutions for Confidential on IT Infrastructure and Operations.
• Developed and implemented the Global Infrastructure and IT Operations strategy.
• Simplified infrastructure and Operational workflows to achieve 40% increase in systems availability.
• Revamped Networking infrastructure as well as Firewalls and significantly enhanced end-to-end automated monitoring and self-healing capability.
• Replaced several legacy systems with modern cloud-based and hyper-converged infrastructure including Compute, Storage and Networking and reduced 30% of Data center footprint and saved over $30 million in maintenance cost of legacy infrastructure.
• Currently working with Confidential Corp as a Strategy consultant in redesign and implementation of Global IT Operations, Infrastructure strategy including simplification of infrastructure and Cloud migration to achieve very high levels of resilience and agility. Assessed the DR/HA capability for over 1000 applications across the Enterprise and classified them into various tiers.
• Developed a plan to upgrade applications to achieve highest levels of HA/DR and executed a plan that exceeded RTO and RPO Levels. Implemented Cognitive features with Artificial Intelligence (AI) consisting of Natural Language Processing (NLP), Machine Learning (ML), Runbook Automation (RBA) and Robotic Process Automation (RPA) reducing manual efforts by 80%.
• Performed global Infrastructure / Operational assessment and provided recommendations for Lowe’s (a fortune 40 Retailer).

Confidential, Bedford, MA

Global Head of Production Infrastructure, Network, Security, DevOps, IT Operations, and Data Services

Responsibilities:

• Reduced the Non-Discretionary and Keeping the Lights On ( Confidential ) spend from 80% to 50% resulting in $30M savings in less than 2 years by improving Operational efficiencies, effectiveness, and Capital Expense avoidance. Reduced Data Center footprint by 20% by migrating legacy infrastructure to a modern “on-demand” capacity, highly available, stable, agile, converged systems blocks with tightly integrated Hybrid Cloud solution using Infrastructure and Platform as a Service (IaaS, PaaS), and Software as a Service (SaaS) Cloud stack through Global Co-locations & Providers and VMWare
• Implemented ITIL practices for Infrastructure management and DevOps reducing operationally induced incidents by over 80% and reduced Mean time to recover time by 70% across all products within Confidential . Utilized infrastructure and operational data to identify problems, risks, and opportunities proactively. Provided complete transparency to business via operational balanced scorecard offering an aggregate, customer-focused view of Infrastructure utilization, Business-critical transactional volume, and uptime, and product resource consumption helping drive better business decisions
• Recruited and developed global production leadership team. Mentored various leaders on their functional, industry knowledge and leadership skills. Aligned talents, skills, and experience with job requirements, which led to a significant increase in productivity, associate morale and value.
• Designed Corporate IT Policies and Implemented IT Governance and GRC requirements, KYC initiative, operational controls & governance. Championed enterprise-wide vendor management process and saved over $5M through renegotiation and service recovery.

Confidential, Charleston, SC

Vice President, IT Infrastructure, Operations, Service Quality and Process

Responsibilities:

• Implemented ITIL-based on-demand Release & Deployment Management system that includes release orchestration and automation and integrated with DevOps and Continuous Delivery, Change, Configuration, Incident, Problem and Asset Management systems; speeded up deployment by 50%
• Spearheaded growth by 25% to 15 Million members, utilizing Cloud services, Business Intelligence, Next Generation Analytics, Mobile applications & Media Tablets, Context-aware computing, Video, Social Media & Collaboration and enhancing membership reporting, claims lookup & processing
• Successfully reduced 5% year-over-year non-discretionary & maintenance expenses while accelerating business efficiencies leveraging new technologies and Operational efficiency & process.

Confidential, Boston, MA

Vice President, Global Infrastructure & IT Operations

Responsibilities:

• Facilitated Confidential website traffic increase from under 10,000 customers since the inception to 31 Million Online Customers and 99% of transactions in electronic channel in 2009 through new features, BI tools, functionality, and infrastructure build-out and capacity management
• Led Data Center and server consolidation efforts as per the strategic roadmap. Retired End of life systems, leveraged On-Demand, Self-Service, Automated Cloud Computing and Virtualization services. Reduced the Total Cost of Ownership (TCO) of servers through hardware, storage, software, license, operational efficiencies, Performance tuning, Data center space & Facilities/HVAC systems efficiency by over $40 Million. Managed the availability of 31M customers serviced from four data centers containing 14K servers, 10 petabytes storage, and 100K mainframe MIPS (largest worldwide). Implemented Data Center service life extension policies & consolidation efficiencies
• Appointed by CIO to lead Enterprise-wide Operations Readiness Response program. This ITIL-based initiative significantly enhanced system availability, stability, functionality, usability, scalability, reliability, and performance; met service/operational level (SLA/OLA) agreements of critical business systems. Improved Keynote and Gomez rankings for Fidelity to 3rd from 12th, reduced severity production incidents by 80% within the first year, and reduced capacity utilization of systems by 30%. Setup Global Quality Center of Excellence including functional, performance and automation
• Worked with Enterprise PMO Office to formalize Capital and Operational Expenditure, budgets prioritize and schedule infrastructure and operations book of work that aligns with business channel priorities and aggressively pursued opportunities for efficiency and scalability in the infrastructure through obsolescence management and modernization, standardization, effective server utilization.
• Led Fidelity Network infrastructure engineering team to eliminate latency, bandwidth, security issues and network gaps and drops; tested firewall rules such that it can handle the voice, data and video channels for the implementation of streaming quotes, streaming news for various active trader platforms. Led the characterization effort of the Cisco VOIP infrastructure that included network traffic, trend, protocol, throughput, and utilization analysis to support interactive applications
• Hired and Developed large global talent; Mentored and coached them in functional, technical, industry/business knowledge, leadership development; Fostered innovation through “thank tank” sessions; implemented tangible innovative recommendations from the team, stakeholders, and other innovation networks. Instilled “customer-centricity”, and “cross-functional collaboration” philosophies
• Developed and executed the firm's global IT growth strategy in collaboration with corporate and business CIOs. Established and matured large-scale IT Centers of excellence and offshore development centers with both Fidelity and global IT service providers with over 5000 staff resulting in significant cost savings and faster delivery. Facilitated sharing of best practices (People, Process & Technology), governance, collaboration, and value creation through enterprise performance scorecards via quality, productivity, operational efficiency, associate engagement & time to market.