SUMMARY:

• Well versed Operations Management, Enterprise Management Methodologies, Architectural Design and Implementation.
• The ability to leverage new features, underlying hardware and operating systems to provide Confidential robust, redundant and scalable infrastructure.
• Results driven Project and Program Management professional with first - rate skills in directing full cycles for complex, multi site programs and initiatives.
• Proven ability to deliver substantial cost reduction, increase productivity, and quantify improvements through well-managed, on-time projects.
• Demonstrated skills in training and supporting end users as well as developing staff to achieve performance objectives.
• As an Individual Contributor and Manager, used effective communicator with proven ability to translate business requirements into solutions while building strong working relationships.

PROFESSIONAL SKILLS:

Operations: Network Operations Center, Technology Platform Support, Database Support (On-Premise and Cloud), DevOps (AWS, Azure and Oracle), Production Support Tiger Teams

Professional Experience: Worked in Federal Government and Private sectors. Supported Finance, Health Care, Defense and Technology industries.

Independent Contract Experience: Independent contract work in Federal Government and Private Sectors.

Certification:: ITIL v3

PROFESSIONAL EXPERIENCE:

Sr. Production Operations Specialist

Confidential, Dulles, VA

Technology Stack: On Premise (Client) and Cloud (AWS Platform and Services) Infrastructure Support. Enterprise Monitoring with Splunk, SignalFX, Datadog and Conviva. ITSM functions, Audit and Dashboards using Service Now.

Responsibilities:

• Manage and develop on-going processes to improve communication, efficient working and knowledge sharing between the Global Network Operation Center and Video Engineering Support.
• Audit and revise NOC Network/Server/Video group Tasks, especially performance management workflows from the Network operations and Performance Analyst teams
• Identify areas for improvement in the effective support of customers and carry out relevant improvement
• Acts as primary responder for all Server, Network, Video and Security issues.
• Identify and develop internal team training along with processes and frameworks in conjunction with the global support organization.
• Configuring and building monitoring tools using technology such as Splunk and SignalFX.
• Facilitates customer escalation calls at multiple levels within the organization.
• Drive incidents to resolution, ensuring that the service SLAs while observing key operation metrics.
• Assist in the development of workflows and procedures for the team

Technical Duty Officer

Confidential, Reston, VA

Responsibilities:

• Key Platform Operations Tasks: Actioning against Hadoop, OpenStack and Docker system failures and faults.
• Administration and Maintenance of proprietary and contracted Amazon Web Services including AWS EC2, AWS RDS and AWS GovCloud.
• On-Demand deployment and management of MySQL Instances for Production and R&D in AWS and OpenStack environments.
• Front line communication with Support Service Providers including Cisco, Juniper and Procera. Implementation and configuration of BGP and OSPF sessions, Confidential and IPSec tunnels, VPNs, load balancer VIPs, router access-lists and firewall rules. Proactively search through network, system, and log data to find and identify undetected threats using tools like ThousandEyes, Graphene and BGPmon.
• Analyze threat intelligence (e.g. actors, hack tools, exploits, malware, etc.) and determine techniques, tactics, and procedures (TTPs) of Threat Actors
• Key Incident Management Tasks: Maintenance of ITSM ServiceNow SA(Platform) and Network queues.
• Enforced SLA compliance and reduction of breached tickets.
• Ensuring Change approvals and schedules are in order.
• Resolution of discrepant ticket information and Peer to Peer (Manager Level) communication for ah-hoc fixes.
• Ensured continuity between back-office systems and end user computing environment and devices for key Enhancing Services included but not limited to VMWare, OpenStack and AWS.
• Acquired thorough understanding operational environments and applications
• Provided operational guidance and support for implementation of security related policies, end-point applications, back-office administration systems, and other threat and vulnerability management technologies
• Developed and evaluated Operations personnel to ensure employee growth and team efficiency.
• Represented Network Operations Center in collaborations with teams across the organization.
• Lead effort to standardize documentation and implementation of MOPs, SOPs and Run Books for Platform Operations upstream from Engineering and downstream to Tier 1.
• Analyzed events and data feeds for event detection, correlation from monitoring solutions, triage and classify the output using automated systems for further investigation including but not limited to Splunk, Netcool, Oracle Cloud Control and in-house reporting tools.
• Assisted in vulnerability identification, correlation and remediation for Platform and Network Operations.
• Provided mentoring and training to the larger Information Security team in threat hunting, advanced analysis, IR techniques, and threat intelligence in regards to Platform and Network Operations
• Developed communication channels with technology owners and the business to evangelize the evolving threat landscape.

Human Genome Project Admin

Confidential, Rockville, MD

Responsibilities:

• Completed Confidential Platform Feasibility Analysis in consideration for Database Infrastructure Virtualization.
• Spearheaded and implemented the Oracle 11gR* to 12c Consolidation and Data Migration Projects.
• Evaluated and implemented some Oracle 12c features including but limited to Cloud Control, Cloud Backup, CDB and Non CDB Instances, Data Partitioning, OID and RAC.
• Spearheaded and implemented the Consolidation and Data Migration Project for all Legacy SQL Server to SQL Server 2014.
• Architected and built Confidential 2014 SQL Server Multi-tenanted Multi-Failover Clustered Instance.
• Spearheaded and implemented the Standardization, Consolidation and Data Migration Projects all MySQL Instances.
• Created and implemented an enterprise wide centralized and consolidated backup and recovery scripted solution for all RDBMS.
• Created and implemented Confidential comprehensive RDBMS Patching Process.
• Proposed and implemented some ITIL process after Confidential 90 day Service Observance
• Implemented Confidential modified Knowledge Base by using Confidential Wiki to document SOP’s, MOP’s, Deployment Plans and an Operational Run Book.
• Acted as liaison to vendors for support, licensing, maintenance for all database environments. Provided assistance to other teams when overlap existed.
• Cross-trained Windows and Linux teams with RDBMS specific operational and diagnostic skills in order to phase out Confidential DBA dependent resource, and to maintain appropriate production availability.

Systems Database Administrator

Confidential, Rockville, MD

Responsibilities:

• Performed Backup and Recovery activities for Oracle and SQL Server databases on Linux and Windows Systems
• Performed Oracle Database upgrades from 10g/11g to 12c. Performed SQL Server (In-Place, Side by side and Two Server) upgrades for Standalone and Clustered Instances.
• Implemented Oracle Backup Cloud Integration for the Development and QA environments.
• Proposed and Implement UnixODBC, FreeTDC and Oracle Heterogeneous Services at Confidential significant cost savings.
• Administration, Operations and Maintenance of SQL Server Standalone and Clustered Instances. Administration, Operations and Maintenance of Multi-Tennant Oracle Host and Veritas Clustered Database Systems
• Completed in-depth Postgres, and Postgres on RDS Training.
• Assisted with conversion of Oracle Security Profiles to Postgres Role Assignments in RDS.
• Implemented SQL Server Transparent Data Encryption (At Rest) and Oracle Network Data Encryption (In Transit). Implemented Vormetric Files System Encryption (At Rest) for Oracle and SQL Server databases on Linux and Windows Systems
• Supported Hadoop, Greenplum and Netezza appliance teams with initial setup, data platform integration and ad-hoc request for Oracle and SQL Server RDBMS. Support also included Shell scripting for setting up, managing and automating some tasks.

Project Database Administrator

Confidential, Washington DC

Responsibilities:

• Redesigned SQL Server (2000, 2005, and 2008) and Oracle (10g, 11g) databases storage configurations including migration methodologies.
• Installed and configured 12g Cloud Control on Windows 2008 R2.
• Installed and configured Oracle 11gr2 Databases
• Installed and configured SQL Server 2008 R2
• Migrated and upgraded databases from IA64, x86 to x86 64 for Oracle and SQL Server Databases.
• Supported the upgrades and migrations in tandem with the team DBA’s and Developers with IIS, Apache/Tomcat, Oracle Application Server 10.1.2, SOA 10.1.3 and Web Logic 11.
• Deployed and maintained databases supporting COTS as well as custom applications.
• Configured and/or implemented Web Services, corresponding interfaces, and assessing, configuring, optimizing, and supporting COTS Applications and related services
• Re-formed and refined the teams understanding of case management and enterprise content management systems including workflow and document management capabilities
• Extensive support for multi-tier web applications utilizing Oracle Database Technologies, Oracle SQL, PL/SQL, Java EE, JSP, JavaScript, HTML, CSS, and other technologies
• Created customized Database/Applications documentation and specifications