SUMMARY:

• Over 7 years of experience as a Business Analyst in business and functional requirements elicitation, analysing requirements, SDLC Methodology and Project Management.
• Performed various analysis including Requirement analysis, Data analysis, GAP analysis, System analysis, impact Analysis and Resource Analysis.
• Experience in Change Management, application development and maintenance, application enhancement and production support area.
• Full Software Development Life Cycle (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications, Development, Testing and Agile software development methodology
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
• Strong Business Analysis Skills including In depth knowledge of System Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP).
• Extensive Knowledge of Systems Management, Design and Data Modeling.
• Hard - core experience involving Business Process Re-Engineering, Software Re-Engineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques.
• Proven expertise in creating test plans, UML diagrams, XML, flowcharts, screen mockups and systems requirements specifications.
• Proficient in developing and executing Test Procedures, Test plans, Test scripts, test result validation, performing functional, usability, stress testing and ensuring that the software meets the system requirements.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Demonstrated high capacity to learn new technologies rapidly with no formal training.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.
• Expert in Root Cause Analysis, Feasibility studies and Risk Assessment studies

TECHNICAL SKILLS:

Database: Oracle, SQL Server

Operating Systems: Windows Server, Windows Desktop O/S

Technology: .NET Framework 4.5, C#, SQL, XML, ADO.NET, ASP.NET, Web Services (ASP .NET, WCF), XML, Java Script

Tools: Visual Studio 2008, 2012, 2015, SVN, VSS, TFS, Attachmate Extra, Quality Center (QC/ALM), IBM Rational RequisitePro, Camtasia Studio, Microsoft Visio, MS PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, OH

Business Analyst

Responsibilities:

• Responsible for requirement gathering, code freeze, conducting the risk calls for production integration. Reviewing created test plans, test cases and responsible for executing the Test Scripts.
• Defined and documented process flows for a databases
• Responsible for Quality Management Life cycle.
• Conducted Code Review meetings. Involved in development phase meetings for Business Analysis and Requirements Gathering. Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Responsible for timely delivery of projects estimating the time required for requirement analysis, coding, testing. Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD. Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companies reinsurance broker.
• Performed User Acceptance Testing (UAT) project wide
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial). Planned and defined system requirements to Use Case, Use Case Scenario, and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Gathered requirement information and provided Technical Writing experience to analyze into clear documentation for executive members and staff
• Utilized Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Used external data sources to feed in product systems catering to Brokerage, Mutual Funds and Annuities.
• Jointly designed functional and technical solutions with architects and developers to define business and technical requirements to enhance application functionality with underlying enterprise system
• M aintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Developed MS-SQL Service Provider for IBM Tivoli Identity Manager
• Provided performance requirements like load to support UAT testing.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Conducted User Acceptance Testing (UAT) sessions with business users and prepared the necessary deliverables which fall under the RSA process
• Conducted business process modeling and analysis; identified assessed and articulated gaps /operational risks associated.
• Defect logging & tracking defects open, closed, verifying fixed defects etc using JIRA.
• As QC Admin taking care of creating, maintaining, upgrading Quality Center projects, users, and servers using Site Administration, List Manager and Pegasus. Also help in customizing a project in JIRA to meet the specific requirements of organization.
• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation and conducted feasibility study and performed impact analysis for proposed enhancements.
• Followed solely RUP methodologies during the course of the project.
• Performed Smoke, Integration, functional, Regression, and system testing.
• Interacted with Business users and Technical team in providing clear solutions to requirements.
• Responsible for timely Code delivery of the Team Members.

Environment: RUP, UML, Windows NT,UAT, Java Script,XML, Rational Suite (Rational Test Manager, Agile, Rational Robot, Rational Clear Quest) MS Project, MS Visio, Visual Basic, Win Runner, Test Director, Windows XP, J2EE

Confidential, Clifton, NJ

Business Analyst

Responsibilities:

• Conducted GAP analysis between the current system and new requirements to be implemented thereby mapping the business requirements to the application.
• Prepared high level and detailed system requirement documents for the application.
• Analyzed ICD-10 standards for 837P transactions, related to providers, payers, subscribers, and other related entities.
• Involved in claim adjudication process of facets application.
• Identified requirements for accommodating ICD-10 standards for 837P transactions and captured these requirements to create BRD .
• Participated in walkthrough and meetings for claims and membership modules .
• Validated the process flow for "AS IS" system and understand where exactly ICD-9 Procedural and Diagnosis codes are used.
• Performed analysis in Membership and billing data from Facets.
• Translated the requirements gathered during interview with SME's and created process flow diagrams based on the requirements captured.
• Utilize technologies such as SQL, XML, HTML, and CSS to support reporting and other custom data gathering activities and software configurations.
• Compile SQL queries to validate the data integration between the various database tables.
• Organized and facilitated meetings with the management and the development team, conducting requirements gathering sessions with the purpose of defining the functional business and system requirements.
• Creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro. Also, used MS-Visio and Rational Rose to create Data Flow Diagrams as a Structured Analysis tool.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.

Environment: MS Project 10, Agile, ICD-9, ICD-10, MS Office Suite, MS .NET, MS SQL.

Confidential, MA

Business Analyst

Responsibilities:

• Served as a liaison between various business units and information technology groups.
• Responsible for creating business work flows and processes and creating management reports based on the business rules and the business case analysis.
• Facilitated with JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications. Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Advanced knowledge of Software Development Life Cycle (SDLC)
• XML order header and order detail data transfer; inventory/supply chain management modules
• Performed Business Process Mapping and performed AS IS and TO BE analysis.
• Coordinate process improvement and implementation meetings, document resolutions issues and share with team members to improve team productivity.
• Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses. Analyzed requirements to extract business rules and performed extensive functional setup for the vanilla version of Project Costing, OM & WMS modules.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions.
• Mapped the current and proposed process and conducted thorough GAP analysis
• Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Co-authored Functional Requirements and Specification Document.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases,
• Involved in writing test plan, test cases and test scripts for end-to-end testing.
• Reviewed test results and reported bugs/issues using Mercury Test Director.
• Assisted in UAT and end user training.
• Involved in various other enhancement initiatives to include new functionalities and redesign.

Environment: Windows, Oracle, SQL,UAT, MS Visio, MS Access, MS Project, MS SharePoint, UML, Requisite pro, Rational ClearQuest. Toad 8.0, Erwin, Windows NT 4.0,UNIX, Oracle 8i, PL/SQL, DOS and UNIX Sequential Files, CSV Files, XML File

Confidential

Business Analyst

Responsibilities:

• Assisted in defining the initial common terminology to be used throughout the project lifecycle.
• Worked with the entire Mortgage Business Applications including Loan Origination System,
• Loan Processing System, Loan Underwriting System, Loan Closing System, and various other internal system interfaces.
• Gathered Business Requirements, and analysed data/workflows. Defined the scope, financial projections, and cost/benefit analysis. Ensured progression from Problem Statement to well-documented Designs.
• Created an AS-IS workflow to better understand mechanics of the existing system and conducted Gap Analysis.
• Developed a prototype of the new information processing application. Facilitated collection of functional requirements from system users and prepared business requirement documents (BRD) using Rational Requisite Pro.
• Reviewed Design documents, Requirements analysis specifications with Project Lead, Business Owners, and the Technical Lead.
• Identified and documented issues, risks, and gaps (descriptions, impact) and provided recommendation and alternatives to develop the application to meet the user requirements.
• Developed and executed test cases for systems testing and User Acceptance Testing.
• Played a major role in Change Management (employed Rational ClearQuest) during the testing lifecycle.
• Helped Data Architect to understand the business requirements to create the Database Models and resolve the Data Migration issues.
• Helped the business to articulate and prioritize their ideas by using the Rational Unified Process

Environment: RUP, UML, CRM 4.0, Rational Rose, MS Project07, MS Visio, IBM WebSphere 7.0, TestDirector.