SUMMARY:

• Having 15+ years of IT experience with 8 years in Salesfoce.com and force.com platform, which involves me on Administration, Analysis, Design, Development, Deployment, integration and classic to lightning migration, creating lightning components using lightning design system.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Business knowledge of CRM, Market Data, Core Pension, Exchange, Equities, Credit Risk, Fixed Income and Trading
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Proficient with salesforce data model and features Objects (Standard & Custom), creating relationships One - to-may (Look-up, Master-Detail), Many-to-Many (Junction objects), Workflow rules, Approval process, Process Builder, Flows, Validation Rules, Apex, Visualforce, Triggers, Salesforce Lighting Design System, etc.
• Good knowledge with salesforce architecture and Governor limits and implemented best practices, design patterns in Triggers and SOQL.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
• Coordinated as Integration Admin Lead for large Migration project for Institutional Relationship /Asset management business Users from Siebel to Salesforce Migration.
• Good experience in coordinating with business, End Users and offshore team to understand meet the requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
• Experience on Lightning for customizing Reports and Dashboards for business use.
• Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
• Working knowledge in building web services through SOAP and REST API.
• Expertise in using Chatter API’s and features available through Out of the Box Chatter.
• Experience with different App Exchange products like Pradat, PQ, Exact Target, and Marketo.
• Involved in Test configuration of CPQ within sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation as per application requirements.
• Provided direct support to Salesforce users during post-implementation issues and migrated metadata from sandbox to production.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Sales Force.
• Worked on Lighting Components in UI framework in web apps for mobile and desktop devices.
• Created Lighting Components on Open Source Aura Framework
• Experience in developing, maintaining and performing processes to continuously monitor data quality and integrity in platform applications
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSLVisual Force Pages / Components, S Controls, Apex Web Services, Workflow Approvals, Dashboards, Analytic Snapshots, Case Management - AutomationCustom Objects.CPQ, Paradot and Salesforce CPQ

Languages: VB Script, Python Java, PL-SQL Apex classes, Triggers, VisualForce, Force.com IDE, SOQL, and SOSL

Technologies: Salesforce Commerce, Data warehousing, Enterprise Resource Planning (ERP)Relational Database Management Systems (RDBMS), Management Eclipse, Force.com Eclipse

IDE Plug-in, Force.com Explorer, Force.com Data Loader, JIRA, SharePoint, Force.com Excel: Connector, Force.com Platform (Sandbox and Production), App Exchange ApplicationsForce.com Migration Tool.

Custom Integration: Outbound Messages, Workflow & Approvals, Field Updates, Custom

Objects, Custom settings, Custom Labels and Tabs, Email Services, DashboardsSecurity Controls,App-Exchange Package & Custom Application, Exchange Package: Custom Application,Testing salesforce integrations with other systems .IBM Cast IronMulesosft ESB Anypoint.

Databases: SQL Oracle 9i, Oracle 10g, SQL Server

CRM/ERP/Tools: Salesforce, Siebel and SAP

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Salesforceh /Solution Architect

Confidential

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization
• Functioned as the primary liaison between the Business team, Operations, and the Technical team throughout the SDLC.
• Created custom objects, custom fields, and page layouts, search layouts to organize fields, custom links, custom labels, related lists, and other components on record pages.
• Created Custom Dashboards gave accessibility to dashboards for authorized people and used Field Level Security along with Page Layouts to manage access to certain fields.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Developed APEX triggers, Custom Controllers and Controller extensions. Also modified existing triggers and classes as per the standards to meet the business requirements.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Interacted with various business users, groups to gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events and Server-Side Controller.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked in developing and consuming REST services in service-oriented architecture.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Created the Public groups based on the access permissions
• Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on a record detail and edit pages.

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Workflow &Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox Test .

Salesforce Admin

Confidential, Iselin, NJ,

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Generate Email Templates and have knowledge in bulk emailing users.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages, Apex coding, App Exchange Deployment to suit the needs of the applications using plugins like JavaScript, JQuery, Bootstrap.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Key player in configuration of Contract Lifecycle Management and CPQ.
• Worked on CPQ for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
• Experience in configure/Implement the CPQ application, Discounting system and CPQ template designing.
• Configure/Implement the CPQ application for US and Canada Clients.
• Designed and Implemented CPQ and Quote to Cash template for various reports.
• Implemented Workflows and approvals for all CPQ business
• Drive detailed technical requirements and analysis on new salesforce.com configuration projects of varying complexity to ensure the smooth operation of our day-to-day sales functions
• Creation and maintenance of reports to support the business in both Salesforce and CPQ
• Expertise in diversified Sales domain like Configure - Price-Quote, Contract Management, Revenue Management & Billing
• Helped Confidential with their large data migration needs involving several entities like Accounts, Contacts, Leads and Opportunities.
• Validated the (Inbound/Outbound) application integration between Salesforce to various applications like Plan Administrator, Unified Desktop, Source Application, RMW, OBIE and Omni Application (CEL).
• Successfully captured business scenarios of Siebel/UD/Planfocus/ with Salesforce using REST and SOAP Based API.
• Created User stories on page layouts, search layouts to organize fields, custom links, related lists, Custom Business objects, Entity-Relationship data model and other components on record pages
• Validated the compliance DOL Spohicated Investor Fiduciary Rule in Salesforce and REST API service by Planfocus Sponsor Attestation & Advisor notice.
• Integration of firms/advisors in Salesforce PF, UD, CAS Salesforce as source Data through Affirmation, Intuition.
• Experience configured and deployed Salesforce.com effectively based on business needs, sales
• Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Validated various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Worked on Custom Objects & fields for transactional and contractual information.
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Validated Mulesoft Any point Studio ESB jobs using through Postman services
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.

Environment: Salesforce.com platform, Salesforce CPQ, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Apttus, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in

Confidential

QA Automation Lead

Responsibilities:

• Designed and developed of Business Process testing automation Framework using QTP.
• Developed advanced QTP Scripting development including Function Library development, Descriptive Programming and Registered User Functions with different Archetypes.
• Involved in development SQL scripts, which ensures quality check on data validation.
• Developed Functional and Common components using standard and coding standards.
• Involved user Interface testing and developed reusable components for the application.
• Performed Component Reviews based on OR, Application areas, Functional Calls, Proper code technique, stable and coding standards.

Confidential

QA Lead / Technical Lead

Responsibilities:

• NYSE Global Market Data is a broad array of global market information products covering multiple asset classes like Equities, Bonds (Fixed
• Income), Derivatives, Credit Risk, and Indices
• Involved in re platforming the NYSE Euronext market data hub legacy system into Global by combining with third-party data to offer global equities, options, bonds, and futures data products that’s intuitive and easy-to-use interfaces that promote a positive user experience.
• Tested with high quality and tailor-made financial market data solutions for a broad range of customers such as data vendors, trading firms, asset managers, hedge funds and other market participants
• Created designs for feature areas that fully in corporate non-functional concepts such as Testability, Maintainability, Availability, Performance, and that are extensible to other feature areas.
• Written application release Test Plan including approach for Functional, Automation, Performance and Security.
• Performed functional and non functional testing for electronic trading and post trade platforms.
• Worked on Data Reconciliation system help asset manager to reconcile trades, cash and security flows, balance and position between different Systems.
• Validated changes related to Retail Liquidity program at NYSE thought Smart Order Routing System (SMARS)
• Executed Test Cases/Scripts on the Web and understand associated functionality, manipulated data across multiple systems to meet testing Requirements and troubleshoot data issues

Confidential

Sr. Application Engineer

Responsibilities:

• Extensive experience buying, selling and trading rigorously, using Merrill Lynch Bond Market, Merrill Edge & Electronic Communication Network to replicate real world trading in Development and QA environment.
• Created additional Test Cases in Quality Center for alternative flows, to insure full coverage in different approaches for Bond Alerts, Bond calculator & Bond Trading.