SUMMARY:

• 5+ years of IT experience with over 4+ years of experience in the Salesforce.com CRM platform as both Administrator /Developer and Business Analyst and over 1 years of experience in Java Technologies.
• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Over 3 Years of experience in Implementing Salesforce Wave Analytics/ Salesforce Einstein Analytics Solutions.
• Developed enterprise Einstein analytics Wave analytics ) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex
• Experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Strong experience in Steel Bricks and Oracle Big Machines CPQ implementation. Used Apptus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Good knowledge on mobile applications like Salesforce1 and Salesforce classic .
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Strong knowledge about Sales cloud, Service cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture. Experience with Production support, Heroku and MEAN stack
• Experience with Web and Web application servers (e.g., Apache, Jetty) and No-SQL databases like MongoDB & Cassandra
• Understanding and writing user stories for the implementation of SOSL, SOQL and WSDL.
• Good Experience in data migration and integration using Data Loader, Import Wizard.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Experience with Web and Web application servers (e.g., Apache, Jetty) and No-SQL databases like MongoDB & Cassandra
• Hands on experience in using enterprise integration tools, extract transformation and load(ETL), enterprise information integration tools and enterprise architecture initiatives(EAI).
• Experience in developing mobile applications using Bootstrap and has good knowledge in PhoneGap.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Hands on experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience with environments consisting of Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Strong knowledge and working experience in software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
• Experience on Java Multi-Threading, Collection, Interfaces, Synchronization, and Exception Handling .
• Hands on experience working with HTML, XML, CSS, JQuery, JavaScript, JSON, Angular JS and AJAX.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, S-Controls, Visualforce Pages / Components, Lightning, SOQL, SOSL, HTML, XML Case Management Automation, Apex Web Services, AJAX,, JavaScript and CSS. Workflow& Approvals, Custom Objects, Dashboards

Force.com Tools: Apex Data Loader, Force.com Eclipse IDE plug-in, Force.com migration tool, Force.com Explorer, Force.com Excel connector, Workbench & ETL Tools, Force.com Platform (Sandbox, and Production) QTP.:

Languages: Java, CSS, JavaScript, C#, HTML, Apex.:

Database: Force.com, SQl server 2008.:

Configuration Skills: Workflow time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC.:

Project Management: Agile, Waterfall.:

PROFESSIONAL EXPERIENCE:

Confidential, IL

Salesforce Developer / Admin

Responsibilities:

• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Created many Lightning Components and Server-side Controllers to meet the business requirements.
• Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application
• Implemented Apex Extensions to customize the standard buttons on Custom Objects.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed re-usable UI Components with Lightning Component Framework
• Developed robust Lightning Pages using aura framework and placed them on the community builder.
• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed Custom Business Logic using Apex Classes, Components, Triggers, and Controller Classes for different functional needs.
• Re-factored Apex triggers to improve performance and bulkified triggers using best practices by using collections like Maps, Sets and Lists.
• Designed and built Custom Visualforce Components and implemented them across the Visualforce Pages.
• Updated existing Approval Processes and created Approval steps with actions such as email alerts and field updates.
• Expertise using SOQL & SOSL for the data manipulation in Force.com Explorer.

Environment: Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.

Confidential, San Diego, CA

Salesforce Developer / Admin

Responsibilities:

• Used Partner Central to build Partner Community for Sony Partners.
• Used Napili Template for building Sony Customer Community.
• Collaborated with the business users to understand the Re-org process and identified its impact on Einstein analytics dashboards
• Created Proof of concepts on the Event monitoring data to drive dashboard adoption.
• Developed enterprise Einstein analytics framework to test the wave analytics dashboards
• Using Agile Methodology for developing this project.
• Worked on deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using Jenkins.
• Involved in Sprint planning meeting on a regular basis and also providing the estimates for the task allocated.
• Made use of Aura framework to design the application in Salesforce Lightning which involves coding, testing and configuration of the application.
• Worked on CPQ - Configure Price Quote for the application designed by interacting with Oracle BIG Machine.
• Worked on Integrating the Salesforce Application with external application by making use of the Web Service SOAP and REST API.
• Maintained the sandboxes on a regular basis by updating it against the latest build, by getting the latest from the code repository.
• Extensively made use of JIRA, Bit bucket to create pull request to push the code to repository.
• Created Custom Objects, Triggers, Apex Classes, Custom Controllers and Controller Extensions
• Troubleshooting & debugging the errors.
• Created custom Fields, Validation Rules, field dependencies, formula fields and various relationships between objects.
• Made use of Apex data loader & import wizard for data load operations.
• Created Workflow & Approval Process, Reports and Dashboards based upon the business requirements setup report folders to authenticated users based on their profiles.
• Making use of Salesforce Workbench effectively.
• Involved in Administration activity of the Salesforce like creating Roles, Profiles, Permission Sets, Email Services, Providing Access and Deployment activities.

Environment: Salesforce Communities, Site.com, Saleforce.com platform, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Salesforce1 Mobile, Java Script, Web Services, Sandbox

Confidential, Franklin, TN

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other Salesforce.com consultants while implementing the solutions for the needs of organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
• Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
• Integrated Apex with External services in JAVA using Rest API.
• Worked in developing various Apex classes, components, and Visual Force.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Involved in Developing Lightening pages using Aura , implemented lightening Controllers, Components using Lightening Design system(LDS) for Lightening Community builder .
• Worked with Salesforce Lightning connect a new feature of integrating with 3rd party applications.
• Developed Lightning apps using Lightning Components and made them with compatible with Salesforce1 mobile app.
• Used Lightning process builder for visualizing and creating automated business processes.
• Familiar with CTI experience and worked on many AppExchange Apps on mobile Salesforce1 Platform.
• Designed and developed Visual-Force pages based on the business requirements.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Manage all CM tools (JIRA, Jenkins, ANT, GitHub, Visual Studio) and their usage/process ensuring traceability, repeatability, quality, and support.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Being the Administrator in the organization created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, backupify, Apex Data Loader utility and ETL tools.
• Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Apptus CLM, Salesforce1 Mobile, Java Script, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Irving, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed various interfaces, Apex classes, controller classes and apex triggers for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Experience in using Oracle, SQL Server and SQL databases and familiar with stored procedures triggers and functions using PL/SQL.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Designed and Developed the mobile UI screens using JavaScript, Angular JS, JQuery, JSP, Html and CSS.
• Involved in debugging and troubleshooting the bugs and resolved those issues.
• Administered and monitored the company's Salesforce CRM application.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Experience in developing and maintaining email templates within Marketing Cloud.
• Developed and implemented both the time dependent and time independent workflows as per the requirement.
• Manage re-architecture of Jenkins and integration with Confluence for Release Management and documentation assets. Re architect a Maven based system reducing build times.
• Experience in ETL Methods for integrating data feeds on Salesforce cloud
• Created profiles, roles and implemented object level, field level and record level security.
• Developed and deployed workflow rules, approval processes, email templates, and assignment rules.
• Generated reports and dashboards based on the user requirements.
• Designed and Implemented Salesforce1 Mobile App for users to access real time information.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Perform Data Export on weekly basis for data backup.
• Provide Production Support for CRM system developed on Salesforce.com platform.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader.

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Jenkin, Translation Workbench, Sandbox, Data Loader, Workflow & Approvals, Reports, Lightning Components, Custom Objects, Custom Tabs, CTI integration and Email Services.

Confidential, NY

SFDC Administrator/Developer

Responsibilities:

• Involved in Requirement gathering and development of Design Document and Technical Design Document.
• Responsible for implementing APEX (Salesforce) based RESTFUL Services for providing bi-directional integration between Salesforce (Cloud Platform) and Documentum (On-Premises Application).
• Setup the custom Approval Process with Email alerts, Field updates and Web Services integration.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Responsible for setting up oAuth to enable external client applications to communicate with SFDC platform.
• Customized the views by using custom Visualforce pages and Standard Apex Controllers.
• Involved in developing the web based front end GUI for the fulfillment application using Bootstrap, BigQuery, JQuery, JSF (Java Server Faces).
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Webtrends, Google Analytics etc.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Responsible for implementing Apache JERSEY based RESTFUL Services for performing all system functions (Search, Retrieve Metadata and Content, Create Documents) against a Documentum Repository.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, Documentum Composer.

Confidential

Salesforce Administrator

Responsibilities :

• Interacted with business operations, understand business model, involved in gathering requirements, communicated business process, translated needs into Salesforce terms, developed data model, defined objects and relations.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created user Roles and Profiles and Sharing settings.
• Used field level security along with page layouts to manage access to certain­­­ fields.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Performed complete analysis of existing systems in organization and corresponding business process for sales and marketing.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM. ­­
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Developed S-Controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.

Environment: Salesforce, Agile, APEX, Visual force, Web services, Force.com IDE, Integration, Triggers, Work flow rules, Validation rules, XML, WSDL, SOQL, Test classes, Deployments.