Senior Analyst - Human Resources Resume
Durham, NC
SKILLS:
- HRIS Administration Analytics Reporting Customer Service
- Communication Benefits Administration Change Management
- Problem Solving SharePoint Microsoft Office Applications
APPLICATIONS & SOFTWARE:
HR Systems: Oracle Fusion HCM; Oracle EBS; BenefitFocus; YouEarnedIt
Microsoft Office: Excel; Outlook; Word; PowerPoint; Project; Visio; Access
Additional: SharePoint; BlackBoard, FileBound, ServiceNow, RNT CRM, Salesforce CRM
WORK EXPERIENCE:
Confidential, Durham, NC
Senior Analyst - Human Resources
Responsibilities:
- Administer and maintain HR systems; and generate reports for global workforce analytics
- Conduct UAT for system upgrades and system changes related to annual open enrollment process
- Manage SharePoint updates for global benefits and wellness pages of company intranet
- Analyze operational/system issues and assist with implementation of process improvements
- Served as a lead member of the Inclusion Working Group and as an Inclusion Champion
- Served as HR Project Lead for Oracle Fusion HCM Change Management and Training Project
Confidential, Durham, NC
Benefits Administrator
Responsibilities:
- Administered and maintain company benefits programs including systems, data and vendor management
- Served as the employee interface for core and ancillary health benefits, including wellness initiatives for 500+ employees in NC, CA, IL and the District of Columbia
Confidential, Durham, NC
Client Management Representative
Responsibilities:
- Provided customer support for health and insurance inquiries within an inbound call center
- Processed enrollment and election changes to existing benefit coverage for participants
- Received “Outstanding Quality” recognition for top quality results on team
- Received numerous Customer Service Awards for outstanding service and product knowledge
Senior Business Analyst/Operations Project Manager
Confidential
Responsibilities:
- Managed client business requirements from idea stage through deployment and evaluation stages
- Presented business case, project updates & ROI analysis to executive leadership for funding approval
- Conducted Train-the-Trainer sessions for web-based product offerings and enhancements
- Managed successful deployment of six (6) large market projects with budgets up to $275K
Confidential, Yardley, PA
Application Consultant
Responsibilities:
- Conducted onsite training for the of implementation of an ERP solution for wholesale distributors across the US and Canada
- Conducted web-based training for system setups and custom topics
- Served as subject matter expert for new software release modules for team of consultants
- Developed training tool for onsite implementation for pre-Go Live —full warehousing utilization
- Recognized by General Manager for exemplary customer service that ultimately saved a client account
Confidential, Cary, NC
Business Systems Specialist
Responsibilities:
- Conducted implementation and conversion training by traveling to customer sites
- Managed client base of 19 accounts from implementation to deployment and ongoing service
Confidential, Durham, NC
Adjunct Instructor
Responsibilities:
- Taught Confidential certification curriculum for classroom and web-based instruction for advanced integration of Word, Excel, Access and PowerPoint applications
- Developed class/lab instruction materials and examinations for online administration
Confidential, Durham, NC
Human Resources & Operations Manager
Responsibilities:
- Managed payroll and benefits administration; maintained related records in personnel files
- Managed business operation functions including space allocation and technology support