Senior Analyst - Human Resources Resume Durham, NC - Hire IT People

SKILLS:

APPLICATIONS & SOFTWARE:

HR Systems: Oracle Fusion HCM; Oracle EBS; BenefitFocus; YouEarnedIt

Microsoft Office: Excel; Outlook; Word; PowerPoint; Project; Visio; Access

Additional: SharePoint; BlackBoard, FileBound, ServiceNow, RNT CRM, Salesforce CRM

WORK EXPERIENCE:

Confidential, Durham, NC

Senior Analyst - Human Resources

Responsibilities:

Administer and maintain HR systems; and generate reports for global workforce analytics
Conduct UAT for system upgrades and system changes related to annual open enrollment process
Manage SharePoint updates for global benefits and wellness pages of company intranet
Analyze operational/system issues and assist with implementation of process improvements
Served as a lead member of the Inclusion Working Group and as an Inclusion Champion
Served as HR Project Lead for Oracle Fusion HCM Change Management and Training Project

Confidential, Durham, NC

Benefits Administrator

Responsibilities:

Administered and maintain company benefits programs including systems, data and vendor management
Served as the employee interface for core and ancillary health benefits, including wellness initiatives for 500+ employees in NC, CA, IL and the District of Columbia

Confidential, Durham, NC

Client Management Representative

Responsibilities:

Provided customer support for health and insurance inquiries within an inbound call center
Processed enrollment and election changes to existing benefit coverage for participants
Received “Outstanding Quality” recognition for top quality results on team
Received numerous Customer Service Awards for outstanding service and product knowledge

Senior Business Analyst/Operations Project Manager

Confidential

Responsibilities:

Managed client business requirements from idea stage through deployment and evaluation stages
Presented business case, project updates & ROI analysis to executive leadership for funding approval
Conducted Train-the-Trainer sessions for web-based product offerings and enhancements
Managed successful deployment of six (6) large market projects with budgets up to $275K

Confidential, Yardley, PA

Application Consultant

Responsibilities:

Conducted onsite training for the of implementation of an ERP solution for wholesale distributors across the US and Canada
Conducted web-based training for system setups and custom topics
Served as subject matter expert for new software release modules for team of consultants
Developed training tool for onsite implementation for pre-Go Live —full warehousing utilization
Recognized by General Manager for exemplary customer service that ultimately saved a client account

Confidential, Cary, NC

Business Systems Specialist

Responsibilities:

Conducted implementation and conversion training by traveling to customer sites
Managed client base of 19 accounts from implementation to deployment and ongoing service

Confidential, Durham, NC

Adjunct Instructor

Responsibilities:

Taught Confidential certification curriculum for classroom and web-based instruction for advanced integration of Word, Excel, Access and PowerPoint applications
Developed class/lab instruction materials and examinations for online administration

Confidential, Durham, NC

Human Resources & Operations Manager

Responsibilities:

Managed payroll and benefits administration; maintained related records in personnel files
Managed business operation functions including space allocation and technology support