SKILLS:

• HRIS Administration Analytics Reporting Customer Service
• Communication Benefits Administration Change Management
• Problem Solving SharePoint Microsoft Office Applications

APPLICATIONS & SOFTWARE:

HR Systems: Oracle Fusion HCM; Oracle EBS; BenefitFocus; YouEarnedIt

Microsoft Office: Excel; Outlook; Word; PowerPoint; Project; Visio; Access

Additional: SharePoint; BlackBoard, FileBound, ServiceNow, RNT CRM, Salesforce CRM

WORK EXPERIENCE:

Confidential, Durham, NC

Senior Analyst - Human Resources

Responsibilities:

• Administer and maintain HR systems; and generate reports for global workforce analytics
• Conduct UAT for system upgrades and system changes related to annual open enrollment process
• Manage SharePoint updates for global benefits and wellness pages of company intranet
• Analyze operational/system issues and assist with implementation of process improvements
• Served as a lead member of the Inclusion Working Group and as an Inclusion Champion
• Served as HR Project Lead for Oracle Fusion HCM Change Management and Training Project

Confidential, Durham, NC

Benefits Administrator

Responsibilities:

• Administered and maintain company benefits programs including systems, data and vendor management
• Served as the employee interface for core and ancillary health benefits, including wellness initiatives for 500+ employees in NC, CA, IL and the District of Columbia

Confidential, Durham, NC

Client Management Representative

Responsibilities:

• Provided customer support for health and insurance inquiries within an inbound call center
• Processed enrollment and election changes to existing benefit coverage for participants
• Received “Outstanding Quality” recognition for top quality results on team
• Received numerous Customer Service Awards for outstanding service and product knowledge

Senior Business Analyst/Operations Project Manager

Confidential

Responsibilities:

• Managed client business requirements from idea stage through deployment and evaluation stages
• Presented business case, project updates & ROI analysis to executive leadership for funding approval
• Conducted Train-the-Trainer sessions for web-based product offerings and enhancements
• Managed successful deployment of six (6) large market projects with budgets up to $275K

Confidential, Yardley, PA

Application Consultant

Responsibilities:

• Conducted onsite training for the of implementation of an ERP solution for wholesale distributors across the US and Canada
• Conducted web-based training for system setups and custom topics
• Served as subject matter expert for new software release modules for team of consultants
• Developed training tool for onsite implementation for pre-Go Live —full warehousing utilization
• Recognized by General Manager for exemplary customer service that ultimately saved a client account

Confidential, Cary, NC

Business Systems Specialist

Responsibilities:

• Conducted implementation and conversion training by traveling to customer sites
• Managed client base of 19 accounts from implementation to deployment and ongoing service

Confidential, Durham, NC

Adjunct Instructor

Responsibilities:

• Taught Confidential certification curriculum for classroom and web-based instruction for advanced integration of Word, Excel, Access and PowerPoint applications
• Developed class/lab instruction materials and examinations for online administration

Confidential, Durham, NC

Human Resources & Operations Manager

Responsibilities:

• Managed payroll and benefits administration; maintained related records in personnel files
• Managed business operation functions including space allocation and technology support