We provide IT Staff Augmentation Services!

Senior Analyst - Human Resources Resume

Durham, NC

SKILLS:

  • HRIS Administration Analytics Reporting Customer Service
  • Communication Benefits Administration Change Management
  • Problem Solving SharePoint Microsoft Office Applications

APPLICATIONS & SOFTWARE:

HR Systems: Oracle Fusion HCM; Oracle EBS; BenefitFocus; YouEarnedIt

Microsoft Office: Excel; Outlook; Word; PowerPoint; Project; Visio; Access

Additional: SharePoint; BlackBoard, FileBound, ServiceNow, RNT CRM, Salesforce CRM

WORK EXPERIENCE:

Confidential, Durham, NC

Senior Analyst - Human Resources

Responsibilities:

  • Administer and maintain HR systems; and generate reports for global workforce analytics
  • Conduct UAT for system upgrades and system changes related to annual open enrollment process
  • Manage SharePoint updates for global benefits and wellness pages of company intranet
  • Analyze operational/system issues and assist with implementation of process improvements
  • Served as a lead member of the Inclusion Working Group and as an Inclusion Champion
  • Served as HR Project Lead for Oracle Fusion HCM Change Management and Training Project

Confidential, Durham, NC

Benefits Administrator

Responsibilities:

  • Administered and maintain company benefits programs including systems, data and vendor management
  • Served as the employee interface for core and ancillary health benefits, including wellness initiatives for 500+ employees in NC, CA, IL and the District of Columbia

Confidential, Durham, NC

Client Management Representative

Responsibilities:

  • Provided customer support for health and insurance inquiries within an inbound call center
  • Processed enrollment and election changes to existing benefit coverage for participants
  • Received “Outstanding Quality” recognition for top quality results on team
  • Received numerous Customer Service Awards for outstanding service and product knowledge

Senior Business Analyst/Operations Project Manager

Confidential

Responsibilities:

  • Managed client business requirements from idea stage through deployment and evaluation stages
  • Presented business case, project updates & ROI analysis to executive leadership for funding approval
  • Conducted Train-the-Trainer sessions for web-based product offerings and enhancements
  • Managed successful deployment of six (6) large market projects with budgets up to $275K

Confidential, Yardley, PA

Application Consultant

Responsibilities:

  • Conducted onsite training for the of implementation of an ERP solution for wholesale distributors across the US and Canada
  • Conducted web-based training for system setups and custom topics
  • Served as subject matter expert for new software release modules for team of consultants
  • Developed training tool for onsite implementation for pre-Go Live —full warehousing utilization
  • Recognized by General Manager for exemplary customer service that ultimately saved a client account

Confidential, Cary, NC

Business Systems Specialist

Responsibilities:

  • Conducted implementation and conversion training by traveling to customer sites
  • Managed client base of 19 accounts from implementation to deployment and ongoing service

Confidential, Durham, NC

Adjunct Instructor

Responsibilities:

  • Taught Confidential certification curriculum for classroom and web-based instruction for advanced integration of Word, Excel, Access and PowerPoint applications
  • Developed class/lab instruction materials and examinations for online administration

Confidential, Durham, NC

Human Resources & Operations Manager

Responsibilities:

  • Managed payroll and benefits administration; maintained related records in personnel files
  • Managed business operation functions including space allocation and technology support

Hire Now