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Salesforce Qa Lead . Resume

NY

SUMMARY:

  • Having 16 years of IT experience with 9 years in Salesfoce.com and force.com platform, which involves me on Integration QA Lead, Administration, Analysis, Design, Development, Deployment and classic to lightning migration, creating lightning components using lightning design system. 5 Years of experience on JAVA. .net and various technologies..
  • Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
  • Business knowledge of CRM, Market Data, Core Pension, Exchange, Equities, Credit Risk, Fixed Income and Trading
  • Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
  • Proficient in configuring Salesforce Application using Point and Click tools like Custom Objects, Workflows, Flows, Application, Approval Process, Page layouts and Administrative tasks.
  • Successfully validated as Test suite with various ERP Applications including Siebel and Salesforce using REST and SOAP Based API.
  • Coordinated as QA Integration Lead for large Migration project for Institutional Relationship User from Siebel to Salesforce Migration.
  • Possess knowledge of CRM processes like Service, Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter.
  • Good experience in coordinating with business, End Users and offshore team to understand meet the requirements.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
  • Experience on Lightning for customizing Reports and Dashboards for business use.
  • Experienced in validating and Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules.
  • Expertise in using Chatter API’s and features available through Out of the Box Chatter.
  • Experience with different App Exchange products like Pradat, CPQ, Agile Accelerator and Exact Target.
  • Involved in Test configuration of CPQ within sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
  • Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation as per application requirements.
  • Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica on Demand.
  • Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
  • Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
  • Well versed in understanding and analyzing of Salesforce CRM Automation business processes
  • Proficient in preparing Test Plans, designing Test Scenarios and formulating Testing Strategies.
  • Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
  • Expert in implementing / suggesting best practices and Understanding the complexity of the application, collecting the client’s requirements and providing the software solution to achieve his quality standards. Vast experience in entire software development process from concept definition of system specification and requirement analysis

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management - Automation, Custom Objects.

VB Script, Python Java, PL: SQL Apex classes, Triggers, VisualForce, Force.com IDE, SOQL, and SOSL

Technologies: eCommerce, Java, .net, Data warehousing, Enterprise Resource Planning (ERP), Relational Database Management Systems (RDBMS), Management Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, JIRA, SharePoint, Force.com Excel -Connector, Force.com Platform (Sandbox and Production), App Exchange Applications, Force.com Migration Tool.

Custom Integration: Outbound Messages, Workflow & Approvals, Field Updates, Custom Objects, Custom settings, Custom Labels and Tabs, Email Services, Dashboards, Security Controls, App-Exchange Package & Custom Application, Exchange Package & Custom Application, Testing salesforce integrations with other systems .

Databases: MALESQL Oracle 9i, Oracle 10g, SQL Server

CRM/ERP/Tools: Salesforce, Siebel and SAP

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Salesforce QA Lead

Confidential, NY

Responsibilities:

  • Interacted with Business users for requirements gathering, analysis during the user story’s grooming calls.
  • Configured and validated single Sign-on SSO using SAML with Ping federate identity provider.
  • Implemented SAML based SSO for authentication
  • Participating in the developing test cases sutie for Salesforce release regression testing
  • Converting manual test cases into automation scripts.
  • Representing the QA team at status, stand-up, and technical meetings for all applicable projects
  • Documenting QA test processes, developing training materials and updating the QA confluence space as the product functionality evolved to provide visibility to the team
  • Developing and executing REST API and web services test suites using the postman.
  • Mentoring/sharing the knowledge with QA, product and production team
  • Taking ownership of tasks and projects to meet deadlines, suggesting ideas on how
  • Involved Sprint Planning, Sprint Retrospective meeting and daily stand up meetings
  • Closely worked with functional SME to ensure they are implementing the best practice and technique suggest improvement when needed
  • Developing and executing test plans and test cases for Web and Mobile Salesforce applications
  • Working with product and development team to clarify User Stories and Acceptance Criteria to ensure testability
  • Recommending improvements to applications and processes.
  • Working closely with the developers to ensure products are built per company standards and business requirements
  • Performed the roles of Salesforce.com Administrator in the organization.
  • Functioned as the primary liaison between the Business team, Operations, and the Technical team throughout the SDLC.
  • Configured dashboards, adhoc reports and report folders for different user profiles based on the need in the organization.
  • Customized the dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Worked on various salesforce.com standard and Custom objects like accounts, contacts, leads, campaigns, reports and opportunities.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,.
  • Coordinated with users to determine requirements and prepared design documents.
  • Performed detailed analysis of technical and business requirements.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Validated lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Validated field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Validated various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Written SOQL queries to fetch the data from Workbench and Explorer.
  • Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
  • Validated Dashboards to keep in track the percentage of sales by pumping real set of data.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Managed the development of the weekly, monthly, quarterly reporting into Einstein Analytics and other reporting tools such as Salesforce Reports.

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Workflow &Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox Test.

Salesforce QA Lead /Integration Solution Architect

Confidential, Iselin, NJ

Responsibilities:

  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designed testing Strategies for CRM platform for moving Institutional Relationship (IR) of Siebel onto Salesforce.
  • Wrote use cases, test scenarios, test cases for testing the salesforce User story’s.
  • Involved Sprint Planning, Sprint Retrospective meeting and daily stand up meetings
  • Acted as a liaison between the business, technical and creative teams by collecting initial design and UX requirements; providing creative team with example promotions, product info and images; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design
  • Conducted requirements gathering sessions through formal and informal meetings and workshops. Conduct one-on-one or small group interview sessions to gather functional requirements in order to develop requirement documentation.
  • Captured and documented requirements for website, ecommerce and integration specifics, information architecture and assisting in the delivery of the solution to meet client’s business requirements and producing functional specification
  • Developed user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.
  • Created Test Case based on functional requirements /User story’s . Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs
  • Worked as a QA/BA Lead System Integrator to integrate Siebel CRM with Salesforce CRM.
  • Helped Confidential with their large data migration needs involving several entities like Accounts, Contacts, Leads and Opportunities.
  • Validated the (Inbound/Outbound) application integration between Salesforce to various applications like Plan Administrator, Unified Desktop, Source Application, RMW, OBIE and Omni Application (CEL).
  • Successfully captured business scenarios of Siebel/UD/Planfocus/ with Salesforce using REST and SOAP Based API.
  • Created User stories on page layouts, search layouts to organize fields, custom links, related lists, Custom Business objects, Entity-Relationship data model and other components on record pages
  • Validated the compliance DOL Spohicated Investor Fiduciary Rule in Salesforce.
  • Validated REST API service by Planfocus Sponsor Attestation & Advisor notice.
  • Integration of firms/advisors in Salesforce PF, UD, CAS Salesforce as source Data through Affirmation, Intuition.
  • Experience configured and deployed Salesforce.com effectively based on business needs, sales
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Validated various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Worked on Custom Objects & fields for transactional and contractual information.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Validated Mulesoft Any point Studio ESB jobs using through Postman services.
  • Automated Tested Scenarios using QTP for Disaster Recovery exercise for 6 months.
  • Received of Release champion award from Client for IR Migration Deployment Process and implementing project within the timelines and finding critical defects across 18 applications.
  • Utilized automation tools such as HP ALM, UFT, Agile Accelerator Jira and HP UFT for automation testing
  • Created workload model, test strategies, data plan, scenarios, execution, reporting, analysis and tuning for performance testing Cloud base testing,
  • Identified, acquired and implemented test automation solutions to achieve maximum test coverage in minimal time intervals for functional regression testing
  • Responsible for end to end Manual, Automation, Performance, Mobile and UAT testing
  • Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Key player in configuration of Contract Lifecycle Management and CPQ.
  • Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
  • Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
  • Worked on developing Salesforce Lightning Apps, Components, Controllers and Events.
  • Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
  • Worked as a QA/BA Lead System Integrator to integrate Siebel CRM with Salesforce CRM.
  • Helped Confidential with their large data migration needs involving several entities like Accounts, Contacts, Leads and Opportunities.
  • Validated the (Inbound/Outbound) application integration between Salesforce to various applications like Plan Administrator, Unified Desktop, Source Application, RMW, OBIE and Omni Application (CEL).
  • Successfully captured business scenarios of Siebel/UD/Planfocus/ with Salesforce using REST and SOAP Based API.
  • Created User stories on page layouts, search layouts to organize fields, custom links, related lists, Custom Business objects, Entity-Relationship data model and other components on record pages
  • Validated the compliance DOL Spohicated Investor Fiduciary Rule in Salesforce.
  • Validated REST API service by Planfocus Sponsor Attestation & Advisor notice.
  • Integration of firms/advisors in Salesforce PF, UD, CAS Salesforce as source Data through Affirmation, Intuition.
  • Experience configured and deployed Salesforce.com effectively based on business needs, sales
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Validated various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Worked on Custom Objects & fields for transactional and contractual information.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Validated Mulesoft Any point Studio ESB jobs using through Postman services
  • Customized existing Visualforce to align with Salesforce new Lightning UI experience.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
  • Specify timers that send Ajax update requests to Force.com according to a specified time interval.
  • Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
  • Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
  • Worked on Service Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
  • Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
  • Written SOQL queries to fetch the data from Workbench and Explorer.
  • Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), SOQL, SOSL and DML, CTI, Apttus, Validation Rules, Workflow Rules, Approval Process, Process Builder, Custom Objects, Data Loader, Workbench, Sandbox, Eclipse IDE Plug-in

Confidential

QA Lead / Technical Lead

Responsibilities:

  • NYSE Global Market Data is a broad array of global market information products covering multiple asset classes like Equities, Bonds (Fixed
  • Income), Derivatives, Credit Risk, and Indices
  • Involved in re platforming the NYSE Euronext market data hub legacy system into Global by combining with third-party data to offer global equities, options, bonds, and futures data products that’s intuitive and easy-to-use interfaces that promote a positive user experience.
  • Tested with high quality and tailor-made financial market data solutions for a broad range of customers such as data vendors, trading firms, asset managers, hedge funds and other market participants
  • Created designs for feature areas that fully in corporate non-functional concepts such as Testability, Maintainability, Availability, Performance, and that are extensible to other feature areas.
  • Gathering information from product demo, reviewing Design Document and mockups to identify Acceptance Criteria, estimating time for execution, raising open questions on Requirements for missing functionality and/or request an example related to the proposed architecture.
  • Written application release Test Plan including approach for Functional, Automation, Performance and Security.
  • Performed functional and non functional testing for electronic trading and post trade platforms.
  • Worked on Data Reconciliation system help asset manager to reconcile trades, cash and security flows, balance and position between different Systems.
  • Validated changes related to Retail Liquidity program at NYSE thought Smart Order Routing System (SMARS)
  • Established QA Testing priorities based on Delivery Schedules, knowledge producing and manipulating large data sets of varying formats and file extension: FTP: XML & CSV, Java API, Directory API/REST API and SoapUI.
  • Experience in using FIX Protocol API Testing admin and application FIX messages like heartbeat, logon, logout, resend request, reject, sequence, pre-trade, trade and post-trade messages.
  • Involved in design and development of Hybrid automation framework, re-usable functions using QTP.
  • Experienced with designing, developing and the execution of reusable and maintainable Automated Scripts using QTP for Java user-Interface and API testing.
  • Executed Test Cases/Scripts on the Web and understand associated functionality, manipulated data across multiple systems to meet testing Requirements and troubleshoot data issues
  • Led an Eight-member project team to design, develop, and implement QA automation framework and develop scripts to in corporate regression suite as part of automation. Improved productivity through development of appropriate programs and procedures,
  • Reviewed, approved test strategies and Test Plans for various Performance Testing engagements
  • Implemented, reviewed quality, delivery metrics that measure the benefits for the QA group and track the quality of products and services,
  • Managed onshore- offshore teams, managed strategic vendors dispersed around the globe
  • Performed and assisted other QA team members with the execution of integration and functional test, Client Server and Web/.NET based Trading Systems applications.
  • Worked on Data Validation, Data Mapping, Data Cleansing and Data Migration testing activities.
  • Responsible for Stress/Load/Performance testing for EMS matters using LoadRunner tool.
  • Executed & monitored the batch jobs using UNIX command prompt during Test Execution, attached

Confidential

Sr. Application Engineer

Responsibilities:

  • Extensive experience buying, selling and trading rigorously, using Merrill Lynch Bond Market, Merrill Edge & Electronic Communication Network to replicate real world trading in Development and QA environment.
  • Created additional Test Cases in Quality Center for alternative flows, to insure full coverage in different approaches for Bond Alerts, Bond calculator & Bond Trading.
  • Performed Front-end/UI and Database Testing on Merrill Lynch Bond Market, Merrill Edge Fixed for Internal Financial Advisors, Brokers and Public Electronic Traders.

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