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Sr Salesforce Developer / Administrator Resume

Boston, Ma

SUMMARY:

  • Over 8 years of IT experience including 5+ years of experience with salesforce.com CRM platform.
  • Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
  • Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
  • Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
  • Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
  • Implement SFA functionality (Sales/Service and Custom solution).
  • Design of various custom objects, custom fields, role based page layouts, custom tabs as per the requirements.
  • Execution knowledge of Custom Formula Fields, Pick lists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
  • Extensive experience in creating dash boards, custom reports and analytic snapshots based on user and organizational requirement.
  • Understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
  • Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
  • Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
  • Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
  • Familiarity with partner relationship management, and customer portal, debug logs, documents tab, forecasting.
  • Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
  • Experience working with Force.com IDE and Salesforce.com Sandbox environments.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL,SOSL, Apex Triggers, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, force.com IDE, Apex Dataloader

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, ASP, ASP.NET

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX, Solaris

Programming Languages: C, C++, JAVA, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

SR salesforce Developer / Administrator

Responsibilities:

  • Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
  • Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
  • Created a support portal using Sites concept in Salesforce.
  • Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
  • Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
  • Developed UI using CSS, HTML tags, Visual Force components and used JavaScript for front-end validation.
  • Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
  • Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
  • Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
  • Developed Reports and Dashboards, validation rules, formula fields for the application.
  • Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.
  • Skilled in integrating Salesforce with external Master data using SOAP and REST API.
  • Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
  • Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Deployed the changes from Sandbox to Production.
  • Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
  • Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Dallas, TX

Salesforce.com Developer

Responsibilities:

  • Involved in the preparation of the requirements, low level and high level design of the application.
  • Prepared the data modal design document which includes standard and custom object relationships.
  • Involved and Prepared requirement analysis, designing and developing of the dealer grouping module.
  • Involved and implemented SFA, configuration, Dealers, Contacts, Territory management, Commitments, Metrics, Workflows, Validations Reports, Dashboards, and Dealer Grouping.
  • Uploaded hierarchical data using data loader Including dealers, contacts, territory, zip to territory mapping.
  • Implemented and configured command line data loader to export and purge the commitment metrics data.
  • Setup/ enhancement salesforce mobile data sets with the mobile administration console.
  • Developed the Apex, Visual Force pages as part of the POC to display all the dealer groups with related list.
  • Involved in the preparation of the design documents for SFDC API with Informatica (ETL) data integration, verification and validation of the process.
  • Implemented Data Migration between sandbox and production for dealer grouping after system testing/ UAT.
  • Used the Force.com explorer to build and test SOQL and SOSL queries.

Environment: Win-XP, SFA, Configuration, Workflows, Visual Force, Apex, Web Services, Triggers, Validations, Informatica, Data Loader, WSDL.

Confidential, Jersey City, NJ

Salesforce Developer

Responsibilities:

  • Involved in the business analysis & preparation of low level design of the salesforce process.
  • Managed and implemented the SFDC security including security and sharing data, configuring security futures.
  • Setup SFDC to automatically perform procedures, processes based organization workflows, reports.
  • Customization of the SFDC functionality using Visual Force and Apex, and Web services.
  • Involved and Implemented the SFDC setup, administration, configuration of process.
  • Implemented Outlook integration with salesforce including installing, sending mail, linking, sharing and synch.
  • Used the Force.com explorer to build and test SOQL and SOSL queries.
  • Write the Unit test process that verifies the Apex code works properly during development.
  • Prepared the Test plan, Test script, and Test cases of the application.
  • Implemented Data Migration between different environments like sandbox and production environment.
  • Deploy support, Bug fixing issues reported in the SIT/ UAT.

Environment: Win-XP, Visual Force, HTML, Apex API, WSDL, Eclipse 3.2 force.com, Apex Explorer, DL

Confidential, Houston, Texas

Salesforce Developer / Administrator

Responsibilities:

  • Involved in the business analysis and requirement gathering of the Confidential and configuration.
  • Development of various Automation Services over SFDC using workflows, Apex.
  • Write the Unit test process that verify the Apex code works properly during development.
  • Setup up SFDC to automatically perform procedures and processes based on your organizations workflow.
  • SFDC automation for accounts, contacts, opportunity management of the application.
  • Used the Force.com explorer to build and test SOQL and SOSL queries.
  • Implemented Data Migration between different environments like sandbox and dev environment.
  • Interactions with External Systems using Salesforce of consuming external web services.
  • Managed and implemented the SFDC security including security and sharing data, configuring security futures.
  • Development and support production implementation and resolve issues update appropriate systems.

Environment: Win-XP, Java Script,, Apex API, Apex, Eclipse 3.2, force.com SDK, Apex Data Loader& Explorer.

Confidential, San Jose, CA

Java Developer

Responsibilities:

  • Worked with the business to understand the requirements and developed System Design Docs (SDD)
  • Involved in Analysis & Design, estimate work effort of the project in a rapidly changing environment
  • Used Rational Rose and UML to design Use Case, Class, Activity and Sequence diagrams for functional design documents
  • Prepared UI mockups based on client requirements using HTML and JavaScript and converted them into web modules using JSP, Servlets, HTML and JavaScript, CSS and AJAX
  • Implemented the MVC pattern with Struts framework with Tiles for the presentation layer
  • Involved in coding Servlets and Java Beans communication
  • Developed Servlets to process the requests, transfer the control according to the request to corresponding Java beans, JSP pages
  • Created JNDI variables in the admin console, and used them in the application development
  • Used JAXB parser for un marshalling XML outputs of the web services
  • Built and accessed the database using Hibernate with Oracle 10g
  • Developed JavaBeans with Hibernate 3.0 for necessary transactions like fetching the required data, updating the information
  • Used HQL and Criteria API for database related functions
  • Implemented various design patterns: Singleton, Data Access Object (DAO), Factory Method Design Pattern
  • Implemented API for exception handling, logging of the errors, warnings, messages, stack traces, debuggers throughout the code
  • Attended regular meetings with the business to update the progress of project development

Environment: JDK 1.5,J2EE, JSP 2.0, Servlet 2.4,EJB 3.0, Struts, JNDI, JAXB, Log4J, CVS, Oracle 10g, Toad 9.4, hibernate 3.0,Spring,Eclipse 3.3, Linux, WebLogic 10.3 and Windows 2003.

Java Developer

Confidential

Responsibilities:

  • Analysis of requirements and creation of detailed technical design documents which includes creating various UMLdiagrams mainly Class diagrams using MS Visio.
  • Worked on various J2EE design pattern.
  • Worked on migration of various user interfaces that were written in Monk scripts to Java interfaces. Used Java 1.5 and NetBeansIDE 6.5.1 for this purpose.
  • Used Java Caps 6.0 as the complete environment to develop, deploy, manage and monitor composite SOA based applications.
  • Used JAXB for the binding of XMLs to Java Objects.
  • Created various XML schemas (XSD).
  • Created application build scripts using Maven.
  • Created various sql scripts, stored procedure, triggers in Oracle10g.
  • Building unit test cases using JUnit.
  • Performed unit testing and product testing.
  • Involved in code enhancement and defect fixing. Used HP Quality center 10.0 for defect tracking.
  • Used integration tool Hudson for building and deployment of the application.
  • Involved in UAT support.
  • Experience working on Unix environment
  • Used JDBC to access the Oracle10g database.

Environment: Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g

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