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Salesforce Developer Resume

New Brunswick, NJ

SUMMARY:

  • Overall 9+ years of IT experience with around 5 years of strong experience in Salesforce.com as Developer & Administrator and 4 years of experience as Java Developer and Test Engineer.
  • Salesforce Administrator(DEV201) and Platform Developer I certified
  • Good working experience in various capacities such as Salesforce Developer, Salesforce Administrator and Business Analyst.
  • Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web-based, and portals based object oriented enterprise applications.
  • Expertise in Salesforce Application Design and Data Model as per the Business Requirements.
  • Involved in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
  • Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
  • Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
  • Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
  • Extensive experience in designing of Junction Objects, Custom Objects, Custom Fields, Pick list, Role based page layouts.
  • Experience in Validation Rules, Actions, Workflow Alerts, Approval Processes and Approval Workflow .
  • Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization
  • Design of Visual Force Pages, Snapshots, Dashboards and generation of Emails according to application requirements.
  • Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
  • Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex .
  • E xperience in working across various SFDC implementations covering Sales Cloud , Service Cloud and Chatter applications .
  • Good experience on Wave Analytics .
  • Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
  • Experience in migration from one sandbox to another sandbox or sandbox to production by using following methods:

PROFESSIONAL EXPERIENCE:

Confidential, New Brunswick, NJ

Salesforce Developer

Responsibilites:

  • Experienced in service cloud by adding object, Fields, Tabs, Reports and Dashboards and migrate data into salesforce.
  • Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud.
  • Attending weekly calls with Salesforce MCS team for the status of the issues raised with them.
  • Perform business process verification for salesforce releases and check with salesforce team for any issues.
  • Creation of Sand boxes and maintain for development testing and UAT.
  • Creation of new report types and report folders.
  • Customized Reports to track usage for productivity and performance of contact centers and their service teams.
  • Creation of reports and dashboards for end users and publish matrixes to higher management using dashboards.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
  • Extensively worked on Sharing and Security Model
  • Worked on Custom Settings and Custom Labels and Resources.
  • Modifying profiles and Roles to meet the business requirement
  • Migrating knowledge articles between the sandboxes and to production.
  • Setting up the user records and assigning the chat skills.
  • Worked on Apex Classes, Triggers, Visualforce pages and controllers.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily, weekly basis depending on the requirement
  • Worked on Email-to-Case and Web-to-Case.
  • Worked on Case Entitlement and Milestones.
  • Worked on Field sets
  • Worked on Live Agent and ININ telephony integration.
  • Perform daily, weekly and monthly application health check at multiple sites.
  • Supporting the issues for HR, Payroll, Procurement and SRM business functions
  • Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates
  • Creation of Workflow and Processes flows.
  • Worked on integrations using REST and SOAP API and Connected Apps.
  • Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.
  • Extract the data from Salesforce using data loader/workbench for various management reporting needs.
  • Worked on Wave Analytics.

Confidential, Omaha, NE

Salesforce Developer

Responsibilites:

  • Created page layouts, organized fields and other components on a record detail and edit pages.
  • Developed Classes, Triggers, Visualforce pages and controllers.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud.
  • Interfaced with Business user to update the business requirement document as well as testing document.
  • Analyzed the existing process to build an Architectural Design for Real Time Process.
  • Developed Technical Design Document after analyzing the different scenarios.
  • Extensively used Force.com IDE and Developer console to create new VisualForce pages and Apex code
  • Worked on Email handling requirements for assigning the leads to Agents.
  • Been a part of Unit testing and guided my offshore Developers.
  • Developed custom objects and custom tabs for various modules of applications.
  • Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services.
  • Written numerous SOQL and SOSL queries using with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
  • Execute functional, integrated, regression, convention, performance test cases.

Environment: Salesforce Enterprise Edition, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Sales cloud, Service cloud, Security controls, Email Services, Sandbox data loading, Force.com Eclipse plug in, Eclipse, Import Wizard.

Confidential, Calabasas, CA

Salesforce Developer

Responsibilites:

  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Developed Apex Triggers, Apex Classes and Test Methods.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
  • Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
  • Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
  • Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
  • Worked under the scrum process (i.e.Jira) tool to develop the technical tasks of the project.
  • Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
  • Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
  • Used workflows to govern data flow across various objects.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Responsible for developing complex Custom Approvals processes.
  • Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
  • Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
  • Used Data Loader for data management in force.com platform.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Chicago, IL

Salesforce Administrator

Responsibilites:

  • Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books, Products.
  • Developed various Custom Objects, Tabs and Components.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
  • Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
  • Designed solution and configured Salesforce.com Case, Solution.
  • Performing of Unit & System Tests.
  • Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Application Support & Knowledge Transfer to App support.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Java Script, Web Services, Force.com IDE.

Confidential

Salesforce Administrator

Responsibilites:

  • Performed the role of Salesforce Administrator.
  • Used custom tabs to monitor the use of company applications by customers and licensed users.
  • Customized standard Salesforce objects like campaigns, leads, accounts, contacts, opportunities.
  • Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
  • Developed workflow rules, time triggered workflows for various business requirements.
  • Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
  • Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
  • Setting up the users in the system with various profiles.
  • Migrated data from Legacy Systems to Salesforce CRM using data loader.
  • Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS-Excel and PowerPoint.

Confidential

Java Developer

Responsibilities:

  • Developed the user interface screens using Swing for accepting various system inputs such as contractual terms, monthly data pertaining to production, inventory and transportation.
  • Involved in designing Database Connections using JDBC.
  • Involved in design and Development of UI using HTML, JavaScript and CSS.
  • Involved in creating tables, stored procedures in SQL for data manipulation and retrieval using SQL SERVER 2000, Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle.
  • Developed the business components (in core Java) used for the calculation module (calculating various entitlement attributes).
  • Involved in the logical and physical database design and implemented it by creating suitable tables, views and triggers.
  • Created the related procedures and functions used by JDBC calls in the above components.
  • Involved in fixing bugs and minor enhancements for the front-end modules.

Environment: JDK 1.3, Swing, JDBC, JavaScript, HTML, Resin, SQL Server 2000, Textpad, Toad, MS Visual SourceSafe, Windows 2000, HP UNIX.

Confidential

Test Engineer

Responsibilities:

  • Analyzed business and technical requirements, developing strategic Test Plans, Test Cases and Test Scripts and responsible for executing the Test Cases, Test Scripts using Mercury TestDirector8.0/Quality Center8.0
  • Involved in Test Plan Creation
  • Interacted with end users to obtain specific system requirements
  • Extensively performed manual testing process to ensure the quality of the software and detect data discrepancies.
  • Performed the Back end testing by using SQL Queries and verified the data integrity.
  • Developed and executed various scripts using QTP8.0 for automated testing of each individual functionality & Regression Testing of the applications
  • Performed Functional testing with Equivalence Partitioning for valid and invalid inputs, Applying boundary conditions for range-based fields
  • Performed Data-Driven testing using WinRunner.
  • Prepared and created Test Cases
  • Conducted Minutes meetings with development and product team weekly.
  • Performed beta tests with client representatives using real data and satisfied the user requirements.
  • Participated in Walk through and defect report meetings
  • Performed white box testing with cyclamate complexity
  • Used Win runner for regression testing of repaired bugs in accordance with specified directives and good judgment.

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