SUMMARY:

• Overall 9+ years of IT experience with around 5 years of strong experience in Salesforce.com as Developer & Administrator and 4 years of experience as Java Developer and Test Engineer.
• Salesforce Administrator(DEV201) and Platform Developer I certified
• Good working experience in various capacities such as Salesforce Developer, Salesforce Administrator and Business Analyst.
• Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi - tier, web-based, and portals based object oriented enterprise applications.
• Expertise in Salesforce Application Design and Data Model as per the Business Requirements.
• Involved in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
• Hands on experience in developing and deploying custom integration Salesforce.com CRM solutions.
• Extensive experience in designing of Junction Objects, Custom Objects, Custom Fields, Pick list, Role based page layouts.
• Experience in Validation Rules, Actions, Workflow Alerts, Approval Processes and Approval Workflow .
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization
• Design of Visual Force Pages, Snapshots, Dashboards and generation of Emails according to application requirements.
• Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex .
• E xperience in working across various SFDC implementations covering Sales Cloud , Service Cloud and Chatter applications .
• Good experience on Wave Analytics .
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
• Experience in migration from one sandbox to another sandbox or sandbox to production by using following methods:

PROFESSIONAL EXPERIENCE:

Confidential, New Brunswick, NJ

Salesforce Developer

Responsibilites:

• Experienced in service cloud by adding object, Fields, Tabs, Reports and Dashboards and migrate data into salesforce.
• Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud.
• Attending weekly calls with Salesforce MCS team for the status of the issues raised with them.
• Perform business process verification for salesforce releases and check with salesforce team for any issues.
• Creation of Sand boxes and maintain for development testing and UAT.
• Creation of new report types and report folders.
• Customized Reports to track usage for productivity and performance of contact centers and their service teams.
• Creation of reports and dashboards for end users and publish matrixes to higher management using dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Extensively worked on Sharing and Security Model
• Worked on Custom Settings and Custom Labels and Resources.
• Modifying profiles and Roles to meet the business requirement
• Migrating knowledge articles between the sandboxes and to production.
• Setting up the user records and assigning the chat skills.
• Worked on Apex Classes, Triggers, Visualforce pages and controllers.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily, weekly basis depending on the requirement
• Worked on Email-to-Case and Web-to-Case.
• Worked on Case Entitlement and Milestones.
• Worked on Field sets
• Worked on Live Agent and ININ telephony integration.
• Perform daily, weekly and monthly application health check at multiple sites.
• Supporting the issues for HR, Payroll, Procurement and SRM business functions
• Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates
• Creation of Workflow and Processes flows.
• Worked on integrations using REST and SOAP API and Connected Apps.
• Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.
• Extract the data from Salesforce using data loader/workbench for various management reporting needs.
• Worked on Wave Analytics.

Confidential, Omaha, NE

Salesforce Developer

Responsibilites:

• Created page layouts, organized fields and other components on a record detail and edit pages.
• Developed Classes, Triggers, Visualforce pages and controllers.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Documenting and updating relates of SalesForce.com software and system administration focusing on Service cloud.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Analyzed the existing process to build an Architectural Design for Real Time Process.
• Developed Technical Design Document after analyzing the different scenarios.
• Extensively used Force.com IDE and Developer console to create new VisualForce pages and Apex code
• Worked on Email handling requirements for assigning the leads to Agents.
• Been a part of Unit testing and guided my offshore Developers.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services.
• Written numerous SOQL and SOSL queries using with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Execute functional, integrated, regression, convention, performance test cases.

Environment: Salesforce Enterprise Edition, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Sales cloud, Service cloud, Security controls, Email Services, Sandbox data loading, Force.com Eclipse plug in, Eclipse, Import Wizard.

Confidential, Calabasas, CA

Salesforce Developer

Responsibilites:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Worked under the scrum process (i.e.Jira) tool to develop the technical tasks of the project.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Used Data Loader for data management in force.com platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Chicago, IL

Salesforce Administrator

Responsibilites:

• Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books, Products.
• Developed various Custom Objects, Tabs and Components.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Designed solution and configured Salesforce.com Case, Solution.
• Performing of Unit & System Tests.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Application Support & Knowledge Transfer to App support.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Java Script, Web Services, Force.com IDE.

Confidential

Salesforce Administrator

Responsibilites:

• Performed the role of Salesforce Administrator.
• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, opportunities.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Setting up the users in the system with various profiles.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS-Excel and PowerPoint.

Confidential

Java Developer

Responsibilities:

• Developed the user interface screens using Swing for accepting various system inputs such as contractual terms, monthly data pertaining to production, inventory and transportation.
• Involved in designing Database Connections using JDBC.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Involved in creating tables, stored procedures in SQL for data manipulation and retrieval using SQL SERVER 2000, Database Modification using SQL, PL/SQL, Stored procedures, triggers, Views in Oracle.
• Developed the business components (in core Java) used for the calculation module (calculating various entitlement attributes).
• Involved in the logical and physical database design and implemented it by creating suitable tables, views and triggers.
• Created the related procedures and functions used by JDBC calls in the above components.
• Involved in fixing bugs and minor enhancements for the front-end modules.

Environment: JDK 1.3, Swing, JDBC, JavaScript, HTML, Resin, SQL Server 2000, Textpad, Toad, MS Visual SourceSafe, Windows 2000, HP UNIX.

Confidential

Test Engineer

Responsibilities:

• Analyzed business and technical requirements, developing strategic Test Plans, Test Cases and Test Scripts and responsible for executing the Test Cases, Test Scripts using Mercury TestDirector8.0/Quality Center8.0
• Involved in Test Plan Creation
• Interacted with end users to obtain specific system requirements
• Extensively performed manual testing process to ensure the quality of the software and detect data discrepancies.
• Performed the Back end testing by using SQL Queries and verified the data integrity.
• Developed and executed various scripts using QTP8.0 for automated testing of each individual functionality & Regression Testing of the applications
• Performed Functional testing with Equivalence Partitioning for valid and invalid inputs, Applying boundary conditions for range-based fields
• Performed Data-Driven testing using WinRunner.
• Prepared and created Test Cases
• Conducted Minutes meetings with development and product team weekly.
• Performed beta tests with client representatives using real data and satisfied the user requirements.
• Participated in Walk through and defect report meetings
• Performed white box testing with cyclamate complexity
• Used Win runner for regression testing of repaired bugs in accordance with specified directives and good judgment.